IT Specialist / Spécialiste en informatique

Citylogix; Montreal; Vor Ort; CAD 70.000 - 90.000; Vollzeit

Zusammenfassung

Citylogix is seeking an IT Specialist to maintain and optimize our internal technology landscape, ensuring reliability, security, and efficiency while delivering hands-on support to employees.

Join a proactive team in a fast-growing environment, handling hardware, software, cloud, and security tasks, with focus on automation and continuous improvement.

Qualifikationen

• Experience across hardware, software, and networking support.
• Experience with AWS cloud infrastructure.
• Hands-on knowledge of Windows Server and Linux.
• Familiarity with VPNs, firewalls, and Ubiquiti equipment.
• Experience managing identity and access systems (Active Directory).
• Strong documentation and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.

Aufgaben

• Provide day-to-day technical support across hardware, software, and network systems.
• Manage incidents and requests via ticketing system and maintain SLA.
• Administer user accounts, permissions, and access across systems.
• Maintain directory services and group policies.
• Perform system maintenance, updates, patching, backups.
• Monitor backups and perform recovery testing.
• Configure network infrastructure (VPNs, firewalls, Ubiquiti).
• Deploy and maintain IT equipment.
• Support onboarding/offboarding with HR (accounts, devices).
• Maintain IT documentation and SOPs.
• Support AWS cloud environments.
• Contribute to IT projects and infrastructure improvements.
• Develop scripts and automation workflows.
• Promote IT security best practices.
• Enforce IT security policies and access control.
• Monitor system and network performance; identify risks.
• Liaise with third-party vendors and escalate issues.
• Participate in disaster recovery planning.

Kenntnisse

Troubleshooting

AWS

Windows Server

Linux

Networking

Active Directory

Documentation

Automation scripting

Communication

PowerShell

Bash

Python

Tools

PowerShell

Bash

Python

Ubiquiti equipment

VPNs

Firewalls

Jobbeschreibung

About Citylogix

Citylogix is a data and analytics company transforming how transportation infrastructure is managed. We build intelligent GIS and asset management solutions that help municipalities and engineering partners make smarter, evidence-based decisions. Combining startup agility with deep technical expertise, our team works at the intersection of geospatial technology and civil infrastructure to solve real-world challenges and build smarter, more resilient communities.

About Citylogix

Citylogix is a data and analytics company transforming how transportation infrastructure is managed. We build intelligent GIS and asset management solutions that help municipalities and engineering partners make smarter, evidence-based decisions. Combining startup agility with deep technical expertise, our team works at the intersection of geospatial technology and civil infrastructure to solve real-world challenges and build smarter, more resilient communities.

About The Role

English version below, French version will follow:

Reporting to the IT Manager, the IT Specialist plays a critical role in maintaining and optimizing our internal technology environment. This role ensures the reliability, security, and efficiency of systems while providing hands‑on support to employees across the organization.

You’ll thrive here if you’re proactive, resourceful, and comfortable managing multiple priorities in a fast-paced, scaling environment.

What You'll Do

• Provide day-to-day technical support across hardware, software, and network systems, ensuring timely resolution of issues
• Manage and resolve incidents and service requests through a ticketing system, maintaining SLA performance
• Administer user accounts, permissions, and access across systems, networks, and cloud platforms
• Maintain directory services (e.g., Active Directory), including authentication and group policies
• Perform system maintenance, including updates, patching, and backups to ensure stability and business continuity
• Monitor and validate backup systems, including periodic recovery testing
• Configure and support network infrastructure (VPNs, firewalls, endpoint security, Ubiquiti environments)
• Deploy and maintain laptops, desktops, mobile devices, and other IT equipment
• Support onboarding and offboarding processes in collaboration with HR (account setup, access provisioning, device management)
• Maintain clear and accurate IT documentation, including SOPs and asset inventories
• Support AWS cloud environments (compute, storage, networking)
• Contribute to IT projects such as system upgrades, migrations, and infrastructure improvements
• Develop scripts and automation workflows to improve operational efficiency
• Promote IT best practices and provide user training on security and tools
• Enforce IT security policies, including access control and vulnerability management
• Monitor system and network performance, proactively identifying and resolving risks
• Act as a liaison with third-party vendors and escalated complex issues when needed
• Participate in disaster recovery and business continuity planning and testing

Qualifications

• Strong troubleshooting skills across hardware, software, and networking environments
• Experience with cloud infrastructure, particularly AWS
• Hands‑on knowledge of Windows Server and Linux systems
• Familiarity with networking technologies, including VPNs, firewalls, and Ubiquiti equipment
• Experience managing identity and access systems (e.g., Active Directory)
• Ability to manage multiple priorities independently in a fast-paced environment
• Strong documentation, communication, and collaboration skills
• A proactive mindset with a focus on continuous improvement and operational efficiency

Nice to Have

• Experience with automation/scripting (e.g., PowerShell, Bash, Python)
• Exposure to endpoint security tools and monitoring platforms
• Experience in a scaling startup or tech-driven environment

Version Française

À propos du rôle

Relevant du gestionnaire TI, le ou la Spécialiste TI assure le bon fonctionnement, la sécurité et l’optimisation des systèmes informatiques de l’entreprise. La personne titulaire du poste offre un soutien technique aux employés et contribue activement à la continuité des opérations.

Ce poste s’adresse à une personne autonome, organisée et capable de gérer plusieurs priorités dans un environnement en évolution.

Responsabilités principales

• Offrir un soutien technique aux utilisateurs (matériel, logiciels, réseaux) et assurer le suivi des demandes
• Gérer les incidents et requêtes via un système de billetterie, selon les priorités établies
• Administrer les comptes utilisateurs, les accès et les permissions aux systèmes et plateformes
• Maintenir les services d’annuaire (ex. Active Directory), incluant l’authentification et les politiques de sécurité
• Effectuer les mises à jour, correctifs et sauvegardes nécessaires au bon fonctionnement des systèmes
• Assurer le suivi des sauvegardes et effectuer des tests de restauration périodiques
• Configurer et maintenir les équipements et infrastructures réseau (VPN, pare‑feu, sécurité des postes de travail, Ubiquiti)
• Installer, configurer et entretenir les équipements informatiques (ordinateurs, portables, périphériques, appareils mobiles)
• Participer à l’accueil et au départ des employés (configuration des accès et équipements)
• Maintenir à jour la documentation TI (procédures, inventaires, configurations)
• Participer aux projets TI (mises à niveau, migrations, améliorations des systèmes)
• Contribuer à l’automatisation de certaines tâches afin d’améliorer l’efficacité opérationnelle
• Sensibiliser les utilisateurs aux bonnes pratiques en matière de sécurité informatique
• Appliquer les mesures de sécurité TI en vigueur au sein de l’entreprise
• Surveiller les systèmes afin d’identifier et corriger les anomalies de manière proactive
• Collaborer avec les fournisseurs externes au besoin
• Participer aux activités de continuité des affaires et de reprise après sinistre

Exigences du poste

• Expérience pertinente en soutien technique et administration de systèmes
• Connaissance des environnements infonuagiques (ex. AWS)
• Bonne maîtrise des systèmes Windows Server et Linux
• Connaissances en réseautique (VPN, pare‑feu, équipements Ubiquiti)
• Expérience avec la gestion des accès (ex. Active Directory)
• Capacité à travailler de façon autonome et à gérer plusieurs priorités
• Bonnes aptitudes en communication et en documentation

Atouts

• Connaissance des langages de script (PowerShell, Bash, Python)
• Expérience avec des outils de sécurité informatique ou de surveillance
• Expérience dans un environnement en croissance