IT Specialist L2/L3

MSP Corp Prairies; Edmonton; Hybrid; CAD 65,000 - 80,000; Full time

Job summary

A dynamic organization is seeking a Technical Support Specialist L2/L3 in Edmonton, AB to deliver exceptional support to customers. This role involves troubleshooting hardware, software, and network issues while ensuring user satisfaction through strong communication and problem-solving skills. Join a team that values diversity and is committed to providing a rewarding work environment with opportunities for growth and training.

Benefits

Benefits package

Corporate gym discounts

Wellness day

Opportunities for growth and training

Qualifications

• 3-4 years experience in technical support, 1 year in Level 3.
• Valid driver's license and ability to lift 50 lbs.
• Knowledge of Microsoft environments and networking.

Responsibilities

• Diagnose and resolve complex technical issues for users.
• Manage operating systems, servers, and network infrastructure.
• Collaborate with Tier 1-2 technicians and document changes.

Skills

Problem-solving

Communication

Analytical

Education

Bachelor's degree in Computer Science

Tools

Microsoft Office

VMware

ConnectWise

Job description

Ready to take your career to the next level? Invest in yourself! MSP Corp is a dynamic and evolving organization. Our team is energetic and multidisciplinary, performing at the highest levels. We thrive on the diversity of our team and believe that any candidate could be the talent to take us to the next level We thrive on the diversity of our team and believe that any candidate could be the talent to take us to the next level. We drive technology and performance by providing powerful toolsets, business support and professional services. Our team provides complete, turn-key solutions with one goal in mind — to ensure that we can deliver 100% any day, any time.

As we continue to grow, we are looking for a Technical Support Specialist L2/L3 to join the Catalyst Network Solutions team.

About The Role

As a Technical Support Specialist L2/L3, you will be responsible for providing assistance to customers or internal users by diagnosing and resolving technical issues related to hardware, software, and network systems. This includes troubleshooting, guiding users through problem-solving steps, and ensuring timely solutions to maintain system functionality and user satisfaction. The ideal candidate will have a strong technical background, excellent problem-solving skills, communication skills, and a passion for providing exceptional customer service.

Location: Edmonton, AB

Schedule: Monday to Friday, 40 hours per week

On call: 7 days – Rotation several times a year

Work Mode: Hybrid

What You Will Do

• Diagnose and resolve complex technical issues that Tier 1-2 cannot handle, requiring a deep understanding of hardware, software, and network systems.
• Manage and maintain operating systems, servers, and network infrastructure, including user management, system configuration, and applying security updates.
• Configure and manage network devices such as routers, switches, and firewalls; troubleshoot network connectivity issues and optimize performance.
• Set up and manage data backup systems to ensure data integrity and availability, and recover data in case of deletion, hardware failure, or other disasters.
• Document troubleshooting steps, system configurations, and network changes, and generate reports for management when needed.
• Work closely with Tier 1-2 technicians, Tier 3 specialists, and system administrators to resolve issues and implement IT projects.
• Use strong communication and interpersonal skills to provide excellent support to end-users and ensure customer satisfaction.
  
  

What We Are Looking For

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
• Minimum of 3-4 years of experience in a technical support role, with at least 1 year in a Level 3 capacity.
• Strong analytical and problem-solving skills.
• Ability to work both independently and part of a team.
• Valid driver’s license, reliable transportation and the ability to lift up to 50 lbs.
• Knowledge of current Microsoft environments, including Windows 10, Windows Server 2016, 2019, and Exchange server.
• Proficiency with Microsoft Office products-- Outlook, Word, Excel.
• Advanced knowledge of active directory, DNS, DHCP, Print server, Adsync, Ad migrations (FSMO), VMware Vcenter and ESXi servers is required.
• Working experience with Dell, HP physical servers.
• Knowledge of networking is required, such as basic IP addressing, setting up routers, switches, VPN configurations and other firewalls such as Cisco, Fortinet, etc.
• Knowledge of enterprise backup solutions is required.
• Experience with ConnectWise would be advantageous.
• Certification: MCSA, CCNA, VCP, MS Azure
  
  

Why Work at MSP Corp

• Benefits package.
• Dynamic work environment.
• Corporate gym discounts.
• Wellness day.
• Opportunities for growth and training.
  
  

Ready to make a difference? Join us and shape the future. Apply today!

Diversity, Equity, and Inclusion: At MSP Corp, we believe that diversity, equity, and inclusion are essential for fostering a healthy and innovative work environment. We are committed to creating a workplace where everyone, regardless of age, gender, ethnicity, sexual orientation, ability, or any other characteristic, feels valued and respected. We encourage applications from individuals of diverse backgrounds and perspectives and ensure a fair and inclusive recruitment process.

T hank you for your interest in this opportunity. We will only contact candidates whose profile closely matches the job requirements.