IT Specialist I - Medical School Support

UNIVERSITY OF THE VIRGIN ISLANDS; St. Thomas; On-site; USD 45,000; Part time

Job summary

An established industry player is seeking an IT Specialist I to provide essential support for the Medical School. This role involves assisting with desktops, classroom technology, and video conferencing, ensuring smooth operations for faculty, staff, and students. The ideal candidate will have a solid foundation in technical support, strong communication skills, and a passion for helping others. Join a dynamic team where your contributions will enhance the educational experience and make a meaningful impact in a collaborative environment. If you're ready to take on a rewarding challenge in a vibrant community, this opportunity is for you.

Qualifications

• 1+ year of experience in technical support, preferably in an educational setting.
• Strong customer service skills and ability to troubleshoot hardware and software.

Responsibilities

• Provide frontline IT support for the Medical School building.
• Respond to helpdesk requests and document procedures.

Skills

Technical Support

Customer Service

Communication Skills

Troubleshooting

Documentation

Teamwork

Education

Associate’s degree in Information Technology

Equivalent combination of education and experience

Tools

Windows Operating Systems

Microsoft Office

Video Conferencing Tools

Job description

IT Specialist I - Medical School Support

This position provides frontline IT support for the Medical School building, including assistance with desktops, classroom technology, video conferencing, and computer labs. Responsibilities include responding to helpdesk requests, documenting basic procedures, and creating simple user guides and helpful tips for faculty, staff, and students. Other duties may be assigned as needed.

Required Qualifications

• Associate’s degree in Information Technology or a related field; or an equivalent combination of education and experience.
• At least one year of experience providing technical support in a helpdesk or desktop support environment.
• Basic knowledge of Windows operating systems and Microsoft Office applications (including Outlook).
• Ability to troubleshoot hardware (printers, monitors, etc.) and software issues.
• Strong customer service and communication skills.
• Ability to follow written instructions and accurately document work.
• Willingness to learn, take direction, and work as part of a team.

Preferred Qualifications

• Experience working in a university or educational setting.
• Familiarity with video conferencing tools (e.g., Microsoft Teams, Zoom).
• Exposure to classroom AV technology or lab environments.
• Ability to create simple how-to guides and user-friendly tips.
• Strong interpersonal skills and a desire to help others solve problems.

Physical Demands

• Must be able to lift and move computer equipment (up to 50 pounds).
• May require crawling under desks or accessing tight spaces to set up equipment.
• Must be able to walk between campus buildings to provide in-person support.

Location

St. Thomas

Position Type

Part time

Posted Salary

$45,000.00

Open Date

04/03/2025

Close Date

05/31/2025

Special Instructions to Applicant

Email is the preferred method of communicating with applicants at the University of Virgin Islands. You will be required to supply your email address during the application process.

AMERICANS WITH DISABILITIES ACT (ADA) ACCOMMODATION:

In accordance with the Americans with Disabilities Act, anyone who needs an ADA accommodation for the purposes of employment should contact the Human Resources Office at [phone].

For information about relocating to the US Virgin Islands, please visit the Virgin Islands Moving Center at: www.vimovingcenter.com

Internal or Externally Advertised?

External