IT Specialist

O’Dell HVAC Group; Ottawa; On-site; CAD 55,000 - 65,000; Full time

Benefits offered by this job

Competitive Compensation & Profit ShAr

Comprehensive Benefits

RRSP Program

Learning & Career Development

Paid Holiday Shutdown

Job summary

O'Dell HVAC Group is seeking an IT Specialist to support and maintain our technology infrastructure across Canada. This hands-on role combines IT operations with system administration, troubleshooting, and project support to ensure secure and reliable business systems.

Responsibilities include Tier 1/2 support, device management, onboarding/offboarding, access provisioning, and IT documentation. Travel to Ontario and Quebec offices is required.

Qualifications

• Post-secondary education in computer science or related field.
• Fluency in French and English required to support all regions in Canada.
• 1–2 years of IT helpdesk or technical support experience.
• Experience with Microsoft 365 and end-user technologies.
• Familiarity with CRM/ERP platforms is a plus.

Responsibilities

• Provide Tier 1 and Tier 2 IT support across all office locations, including Microsoft 365, end-user devices, and core business systems.
• Install, configure, maintain, and troubleshoot desktops, laptops, mobile devices, printers, and other IT equipment.
• Support employee onboarding, offboarding, and role changes by provisioning user accounts, managing system access, and preparing equipment.
• Administer user accounts, permissions, and security settings across business applications and network resources.
• Monitor, maintain, and troubleshoot hardware, software, network, and system performance to ensure reliable operations.
• Support internal business systems through basic troubleshooting, testing, user assistance, and system maintenance.
• Assist with infrastructure and technology projects, including hardware deployments, office expansions, vendor coordination, and system implementations.
• Create and maintain IT documentation, knowledge base articles, and user guides to support efficient operations and self-service.
• Identify opportunities to improve IT processes through standardization, automation, and emerging technologies where appropriate.
• Ensure IT systems, equipment, and processes comply with company security standards and best practices.
• Maintain accurate IT asset inventories, software licensing records, and equipment lifecycle documentation.
• Collaborate with internal teams and external vendors to resolve technical issues in a timely manner.
• Stay current with new technologies and recommend improvements that enhance business operations and the end-user experience.
• Travel to other company office locations across Canada, primarily Quebec, as required to provide on-site IT support and assist with technology-related initiatives.
• Other responsibilities as assigned

Skills

IT support

Microsoft 365

End-user devices

System administration

Security awareness

Communication

Ticketing systems

Vendor coordination

French-English

Education

Post-secondary education in computer science

Tools

CRM/ERP platforms

Ticketing systems

Job description

Who We Are

O'Dell HVAC Groupis a well-established HVAC equipment representative, partnering with engineers, building owners, and contractors throughout Canada. Our success is fueled by our people-first culture, where teamwork, innovation, and professional growth are at the core of everything we do.

Our culture is shaped by our values: Operationally Nimble, Driven to Win, Everyone Cares, Let's Be Curious, and Leverage Collaboration. These values guide how we work together, solve problems, support our customers, and grow as a team.

About the Role

We are seeking an IT Specialist to join our team. Reporting to the Manager, Enterprise IT & Systems you will play a key role in supporting and maintaining the organization's technology infrastructure while providing reliable, high-quality technical support to employees across the business. This hands-on role combines day-to-day IT operations with system administration, troubleshooting, and technology implementation to ensure secure, efficient, and reliable business systems. The IT Specialist will collaborate closely with cross-functional teams to support hardware, software, business applications, and IT projects while identifying opportunities to improve processes, enhance the user experience, and maintain technology that supports the organization's operational goals.

Salary Range: $55,000-$65,000 annually, plus a comprehensive benefits and total rewards package.

What You'll Be Doing

• Provide Tier 1 and Tier 2 IT support across all office locations, including Microsoft 365, end-user devices, and core business systems.
• Install, configure, maintain, and troubleshoot desktops, laptops, mobile devices, printers, and other IT equipment.
• Support employee onboarding, offboarding, and role changes by provisioning user accounts, managing system access, and preparing equipment.
• Administer user accounts, permissions, and security settings across business applications and network resources.
• Monitor, maintain, and troubleshoot hardware, software, network, and system performance to ensure reliable operations.
• Support internal business systems through basic troubleshooting, testing, user assistance, and system maintenance.
• Assist with infrastructure and technology projects, including hardware deployments, office expansions, vendor coordination, and system implementations.
• Create and maintain IT documentation, knowledge base articles, and user guides to support efficient operations and self-service.
• Identify opportunities to improve IT processes through standardization, automation, and emerging technologies where appropriate.
• Ensure IT systems, equipment, and processes comply with company security standards and best practices.
• Maintain accurate IT asset inventories, software licensing records, and equipment lifecycle documentation.
• Collaborate with internal teams and external vendors to resolve technical issues in a timely manner.
• Stay current with new technologies and recommend improvements that enhance business operations and the end-user experience.
  
• Travel to other company office locations across Canada, primarily Quebec, as required to provide on-site IT support and assist with technology-related initiatives.

• Other responsibilities as assigned

What You Bring

• Post-secondary education in computer science or related program.
• Fluency in both French and English is required, as this role will support all regions in Canada.
• A minimum of one to two (1–2) years of experience in an IT helpdesk or technical support role.
• Experience supporting Microsoft 365 and end-user technologies.
• Familiarity with business systems (e.g., CRM/ERP platforms) considered an asset.
• Hands-on experience with automation tools and/or AI solutions (e.g.,Copilot, or similar platforms is not a requirement but nice to have).
• Ability to communicate and collaborate effectively with both technical and non-technical users.
• Experience working with ticketing systems or prioritizing services relating to system and network administration
• Excellent problem solving/troubleshooting skills, and the ability to pivot and adapt quickly
• Strong attention to detail
• Ability to travel between O'Dell offices in Ontario and Quebec - access to a personal vehicle and ability to travel is required for this position.

Why Work for O'Dell HVAC Group?

At O'Dell HVAC Group, we believe great work starts with a great employee experience. We’re committed to creating an environment where our people can grow, contribute, and enjoy being part of the team.

• Competitive Compensation & Profit Sharing – Your contributions matter, and we believe in sharing in our success.

• Comprehensive Benefits – Employer-paid health and dental coverage to support you and your family.

• Health & Wellness Spending – Additional flexibility to support your individual health and wellness needs.

• RRSP Program – A plan that grows with you! We’re here to help you plan and invest in your financial future through increasing employer contributions and long-service rewards.

• Learning & Career Development – Opportunities to build your skills, expand your knowledge, and grow your career, supported by our tuition reimbursement program.

• Paid Holiday Shutdown – Extra time to recharge and enjoy the holiday season.

• Summer Fridays! – Start your summer weekends a little earlier.

• A Collaborative, People-First Culture – Work alongside people who share knowledge, solve problems together, and genuinely care about the success of their teammates.

Use of AI in Our Recruitment Process

We may use AI-powered tools to support our recruitment process and improve efficiency, allowing our team to focus on what matters the most - getting to know our candidates. While AI may be utilized, all hiring decisions are made by our HR and management teams.

Accessibility Commitment

At O’Dell HVAC Group,we’reall about building a workplace where everyone can thrive.We’recommitted to fostering an inclusive, accessible environment in line with the Accessibility for Ontarians with Disabilities Act (AODA).

If you need accommodations during the hiring process or on the j ob, please contact us. We believe that accessibilityisn’tjust a requirement;it’spart of creatinga great placeto work for everyone.For any accommodation requests or questions, reach out to Human Resources.

This job posting is for an existing vacancy.