IT Specialist

Shannex Incorporated; Halifax; On-site; CAD 60,000 - 80,000; Full time

Job summary

A healthcare services organization in Halifax, Nova Scotia is seeking an IT Specialist to provide technical support for end-user hardware and software, primarily in a Windows environment. The ideal candidate will have a diploma in IT, at least 3 years of experience, and strong communication skills. This role offers competitive benefits and opportunities for professional growth.

Benefits

Comprehensive health and dental benefits

Access to virtual healthcare

RRSP program with employer matching

Vacation accrual

Free onsite parking

Paid breaks

Access to continuing education

Qualifications

• Minimum of 3 years' experience providing excellent technical support.
• Strong knowledge of Windows, Office 365, and network design.
• Reliable means of transportation.

Responsibilities

• Work as a Tier 2 escalation point in an ITSM ticketing platform.
• Provide support for end-user hardware and software.
• Participate in a weekly on-call rotation for critical infrastructure support.

Skills

Windows

Office 365

Network design and implementation

Firewalls

Telephony systems

Cybersecurity best practices

Problem-solving

Customer service orientation

Education

Diploma or certificate in IT

Job description

Overview

If you take pride in being compassionate, honest, professional and safe, consider an exciting and rewarding career at Shannex. Our communities offer more than a place to work – they welcome and celebrate Great People who inspire meaningful connections while Leading the Way to Better Living.

We are searching for an IT Specialist to join our Technology and Innovation Team based in Halifax, Nova Scotia.

Meaningful Benefits

You will be surrounded by supportive and talented team members who make our communities great places to live, work and visit. As an established and respected organization in the healthcare sector, Shannex offers opportunities for growth, development and advancement. And at the end of every day, you will know you’ve made a measured difference in the lives of our residents. Additional benefits include:

• Comprehensive health and dental benefits plan including an Employee and Family Assistance Program
• Access to virtual healthcare 24/7 for FREE through the group health benefit plan
• RRSP program (with employer matching)
• Vacation accrual (begins immediately) and travel insurance
• Free onsite parking
• Paid breaks
• Access to thousands of vendors offering perks and discounts through our WorkPerks program
• Access to continuing education and training through Shannex’s Centre of Excellence
• Opportunities to be part of sector innovation and continuous improvement initiatives
• Recognition and Rewards for service excellence and safety

About The Opportunity

• Work as a Tier 2 escalation point in an ITSM ticketing platform for notes & tracking
• Provide support for end-user hardware and software within a primarily Windows and Android environment, including educating internal clients on day-to-day use
• Provide level 2 support for Enterprise Systems such as: Microsoft O365, telephone systems, networking, file servers, camera systems, door access control, & printers
• Support Tier 1 team via coaching, documentation, and SOP creation
• Participate in a variety of IT projects as necessitated by business needs
• Be able to travel to locations across the company to provide hands-on support regarding complex issues, corporate infrastructure, and construction
• Participate in a weekly on-call rotation for sitewide critical infrastructure support

About You

In addition to placing high value on continuous improvement, collaboration and accountability, you bring:

• A diploma, certificate or computer industry specific certifications
• A minimum of 3 years’ experience providing excellent front line technical and/or application support
• Strong knowledge of Windows, Office 365, network design and implementation, firewalls, telephony systems (cloud and on-prem), low-voltage systems such as access control and cameras, and cybersecurity best practices
• Strong verbal and written communication skills
• Excellent problem-solving, planning, and organizational abilities
• High level of customer service orientation and professionalism
• A passion for the healthcare sector and/or ensuring seniors have access to quality accommodations, services and care.
• Reliable means of transportation

About Us

Shannex is a family-owned organization with a vision of Better Living for every stage of life. Since 1988, Shannex has grown from a single nursing home in Cape Breton to a trusted partner across healthcare, hospitality and lifestyle sectors. With locations in Nova Scotia, New Brunswick and Ontario, Shannex continues to build communities designed for connection, wellbeing and longevity. Shannex-owned brands include Allbright Life, Parkland Retirement Living & Lifestyle Residences, Parkland at Home, Faubourg du Mascaret, and Shannex Enhanced Care. Shannex also provides Transitional Health services, in partnership with Nova Scotia Health. For more information, visit shannex.com .

If you’re ready to join the Shannex team of Great People, apply today!

Great People is a core value at Shannex based on the belief that our team members are the spirit and foundation of the organization. Shannex believes equity, diversity, inclusion and belonging is about creating a culture that embraces the uniqueness of individuals, where every person is treated fairly and where racism and discrimination are not tolerated. At Shannex, every team member belongs.

All applications are kept in strict confidentiality.

Only those selected for an interview will be contacted.