IT Solutions Specialist, Messaging

McMillan; Toronto; On-site; CAD 70,000 - 100,000; Full time

Job summary

A leading law firm in Toronto is seeking an IT professional primarily focused on managing email infrastructure systems. The role involves monitoring email flows, maintaining system integrity, and collaborating with various teams. The firm fosters a culture of growth and inclusivity, making it an ideal place for professionals to develop their skills and impact the organization positively.

Benefits

Commensurate Compensation and Benefits Package

Qualifications

• Minimum 5 years of relevant experience.
• Strong written and oral communication skills.
• Ability to work effectively under pressure.

Responsibilities

• Monitor email infrastructure utilization and performance.
• Maintain configuration and documentation of email systems.
• Collaborate with IT teams on email infrastructure reliability.

Skills

Communication

Critical Thinking

Problem Solving

Collaboration

Analytical Skills

Tools

Microsoft Exchange 2019

Exchange Online

M365

Cisco Email Security / IronPort

Proofpoint

Veritas / Symantec Vault

Litera Workshare Secure / Protect / Metadact

dmarcian

Job description

As a national law firm, we invest in a modern technology environment to ensure the availability and performance of key business systems and services provided to clients. You will be involved in a wide range of activities, closely working with IT service owners, SMEs, and other stakeholders across the firm.

Your key duties and responsibilities in this role will include :

• Monitoring email infrastructure utilization and performance, including inbound and outbound email flows.
• Maintaining configuration and documentation (on-prem and cloud email systems, inbound and outbound email filtering solutions).
• Maintaining, monitoring, alerting, and reporting capabilities for the email infrastructure.
• Collaborating with other IT teams on topics related to email infrastructure reliability.
• Working closely with the Information Security team on inbound and outbound filtering.
• Collaborating with the business and Information Governance teams on processes related to email management.
• Maintaining email infrastructure hygiene and governance around access control, distribution lists, shared mailboxes, delegated mailbox access.
• Managing the email vault system and assisting business users with searches; preparing management reports for IT and Information Governance teams.
• Coordinating contract renewals for licensing and support of the email infrastructure components, while monitoring for optimal utilization.
• Performing other duties as required.
• Occasional work outside of regular business hours for infrastructure changes.

What You Bring

• Minimum 5 years of relevant experience
• Experience with Microsoft Exchange 2019, Exchange Online, Outlook, M365, Cisco Email Security / IronPort, Proofpoint
• Experience with Veritas / Symantec Vault, Litera Workshare Secure / Protect / Metadact, dmarcian is an asset
• Ability to design with support to develop long-term roadmaps, vision, and architecture in alignment with the overall IT strategy
• Strong written and oral communication skills and ability to effectively collaborate with various teams and stakeholders
• Exceptional critical thinking, analytical, and problem-solving skills
• Ability to prioritize and work effectively under pressure

Growth, Mentorship, and Support

Training as Software Evolves

Commensurate Compensation and Benefits Package

Inclusion and diversity are essential elements of our culture at McMillan, which coincide with our core values of respect, teamwork, commitment, client service, and professional excellence. We are proud to be named among the Top Employers in the GTA for 2023.

At McMillan, we believe success comes from attracting and retaining the best talent and supporting the communities from which we draw our members, the communities in which we live and work, and the communities we serve.

We are a law firm committed to quality and excellence in service, fostering a positive, collegial work environment that nurtures mentoring, inspires enthusiasm, and promotes professional growth. We are dedicated to achieving our goals and those of our clients. You can be part of this journey!

Interested in joining McMillan? If you reside in or around Toronto, we look forward to hearing from you. Please include a cover letter with your resume when applying.

McMillan is committed to providing accommodations for applicants with disabilities throughout the recruitment process. If you require accommodation, please contact us via email or phone.