IT Software and Support

Harbour City Kitchens Inc; Central Saanich; On-site; CAD 64,000; Full time

Job summary

Join a family-owned, innovative cabinetry manufacturer as an IT Analyst, where you will play a crucial role in managing software applications and enhancing operational efficiency. This position offers a unique opportunity to work in a dynamic manufacturing environment, ensuring seamless IT operations and supporting critical software systems. Your expertise will help drive improvements and foster a collaborative atmosphere within the team. If you're detail-oriented, possess strong problem-solving skills, and thrive in a hands-on role, this is the perfect opportunity for you to make a significant impact in a leading company dedicated to quality and client satisfaction.

Benefits

Dental Insurance

Employer matched RRSP contribution

Extended medical insurance

Critical Illness and Employee Assistance Program

Qualifications

• Bachelor's degree or diploma in related disciplines is required.
• Experience with CRM and MES implementation is preferred.

Responsibilities

• Analyze IT infrastructure and identify areas for improvement.
• Manage and support software applications and troubleshoot issues.
• Provide training and support to staff for effective IT system use.

Skills

Detail-oriented

Problem-solving

Interpersonal

Communication

Time Management

Analytical Skills

Education

Bachelor's degree in Computer Science

Diploma in Computer Systems Engineering

College program in Computer Science

Tools

Homag Woodstore

Woodprint

Microsoft Office

Job description

Volunteer Experience · Work Experience · Work & Career

Business Name: Harbour City Kitchens Inc.

Title: IT Analyst

Number of Available Positions: 1

Terms of Employment: Permanent, Full-Time (30 hours per week)

Wage/Salary: $40.50 per hour ($63,180 per year)

Benefits: Dental Insurance, Employer matched RRSP contribution, Extended medical insurance, Critical Illness and Employee Assistance Program

Language of Work: English

Company Profile:

Family-owned and operated, we’ve been one of Vancouver Island’s leading cabinetry manufacturers for over 40 years. Our commitment to pride, integrity, and excellence is evident in every aspect of our work, from how we treat our staff to our constant investment in innovation, quality control, and client satisfaction. Our team at HCK shares our family vision, valuing our clients and taking pride in our work, making it an extraordinary place to work and a leader in the industry. We offer our customers an incredible full-service experience and deliver remarkable quality kitchen cabinetry that satisfies and delights.

We are seeking a detail-oriented and skilled IT Support Engineer to manage and support critical software applications and ensure smooth operations within our manufacturing environment. The ideal candidate will have a strong technical background, proven problem-solving abilities, and experience working with software systems in a hands-on manufacturing or shop environment.

Job Duties and Responsibilities:

• Collect and analyze data to identify areas for improvement within an organization’s IT infrastructure.
• Review existing IT systems and internal processes.
• Develop, implement and apply policies and procedures throughout the software development life cycle to maximize the efficiency, effectiveness and overall quality of software products and information systems, and to ensure that all systems and processes meet organization standards and user requirements.
• Develop quality assurance procedures and tests for the development and improvement of new and existing systems.
• Identify, analyze and document discrepancies and ensure that appropriate adjustments are made.
• Manage, maintain, and provide support for the following software applications:
• Homag Woodstore & Woodprint
• Microsoft Office, with a strong focus on Excel
• Troubleshoot, diagnose, and resolve software-related issues, ensuring minimal downtime.
• Assist with software upgrades, data integration, and ongoing maintenance.
• Assist in implementing and integrating Customer Relationship Management (CRM) and Manufacturing Execution Systems (MES) solutions to enhance operational efficiency.
• Develop and support workflows, forms, and mail merge processes to optimize internal communications and data management.
• Troubleshoot and resolve hardware and peripheral issues, ensuring seamless IT operations across departments.
• Analyze and identify opportunities for process improvement using technical and analytical skills.
• Provide training and support to staff to ensure effective use of IT systems.
• Proficiency in:
• Data manipulation and reporting (e.g., Excel and database management)
• Troubleshooting PC and peripheral hardware
• Strong analytical skills with excellent attention to detail.
• Effective time management and organizational skills.
• Ability to adapt to a fast-paced manufacturing/shop environment and work effectively on-site.

Employment Requirements:

• A bachelor’s degree or diploma in computer science, computer systems engineering, software engineering, business administration or a related discipline or completion of a college program in computer science is required.
• Experience with the listed software applications and skills is preferred.
• Proven experience with CRM and MES implementation and integration is preferred.
• Comfortable working in a manufacturing environment with hands-on IT and software responsibilities.

Your Skills:

• Detail-oriented
• Problem-solving
• Interpersonal
• Communication
• Time Management

Contact Information/How to Apply:

Email resume to: [e-mail]

As an equal opportunity employer, we encourage applications from all qualified individuals and specifically applicants from traditionally underrepresented groups – including Indigenous persons, vulnerable youth, newcomers, and persons with disabilities – who may contribute to the continued diversification of our organization.

We're here to help. Contact us or call us at 1-800-393-8060