IT Service management - Servicenow, Incident, SharePoint and Teams

Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!; Montreal (administrative region); Hybrid; CAD 70,000 - 100,000; Full time

Job summary

Astra-North Infoteck Inc. in Montreal is seeking an IT Service Management professional to oversee ITSM processes (Incident, Problem, Change and Service Management) and work with ServiceNow or a comparable platform in a hybrid setting.

You will develop dashboards and management reports using Power BI and Excel, and collaborate across risk, control, audit and business teams while communicating complex information clearly to senior stakeholders.

Qualifications

• Strong knowledge of IT Service Management (ITSM) practices, including Incident, Problem, Change and Service Management.
• Experience working with ServiceNow or comparable enterprise ITSM platform.
• Strong analytical and critical thinking skills with experience analyzing operational, service or performance data.
• Experience developing dashboards, KPIs, reports and management-level operational highlights.
• Proficiency with Power BI and Excel or comparable business intelligence and analytics tools.
• Strong project coordination, organizational and stakeholder management capabilities.
• Ability to work effectively across technical risk, control, audit and business teams.
• Strong written and verbal communication skills, including the ability to present complex information clearly and to senior stakeholders.
• Ability to manage competing priorities and drive initiatives across multiple teams.
• Experience with Microsoft 365 collaboration tools such as SharePoint and Teams.

Responsibilities

• Strong knowledge of IT Service Management (ITSM) practices, including Incident, Problem, Change and Service Management.
• Experience working with ServiceNow or comparable enterprise ITSM platform.
• Strong analytical and critical thinking skills with experience analyzing operational, service or performance data.
• Experience developing dashboards, KPIs, reports and management-level operational highlights.
• Proficiency with Power BI and Excel or comparable business intelligence and analytics tools.
• Strong project coordination, organizational and stakeholder management capabilities.
• Ability to work effectively across technical risk, control, audit and business teams.
• Strong written and verbal communication skills, including the ability to present complex information clearly and to senior stakeholders.
• Ability to manage competing priorities and drive initiatives across multiple teams.
• Experience with Microsoft 365 collaboration tools such as SharePoint and Teams.

Skills

ITSM

ServiceNow

BI dashboards

Power BI

Excel

SharePoint

Teams

stakeholder management

communication

prioritization

Tools

ServiceNow

Power BI

Excel

SharePoint

Teams

Job description

IT Service management - Servicenow, Incident, SharePoint and Teams

Hybrid: 3 days a week in office

Location: Montreal

Job Description

• Strong knowledge of IT Service Management (ITSM) practices, including Incident, Problem, Change and Service Management.
• Experience working with ServiceNow or comparable enterprise ITSM platform.
• Strong analytical and critical thinking skills with experience analyzing operational, service or performance data.
• Experience developing dashboards, KPIs, reports and management-level operational highlights.
• Proficiency with Power BI and Excel or comparable business intelligence and analytics tools.
• Strong project coordination, organizational and stakeholder management capabilities.
• Ability to work effectively across technical risk, control, audit and business teams.
• Strong written and verbal communication skills, including the ability to present complex information clearly and to senior stakeholders.
• Ability to manage competing priorities and drive initiatives across multiple teams.
• Experience with Microsoft 365 collaboration tools such as SharePoint and Teams.