IT Service Management Advisor

FX Innovation; Montreal; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A technology consulting company in Montreal is seeking an IT Service Management Advisor to optimize operations and collaborate with various teams. You will validate operational processes, implement compliance mechanisms, and establish performance indicators. The ideal candidate has a university degree in IT and at least 5 years of relevant experience. This role offers remote work options and competitive benefits.

Benefits

Remote work options

Career development and training opportunities

Comprehensive benefits package

Qualifications

• Minimum of 5 years of experience in IT service management or IT operations.
• Good knowledge of ITIL, ISO 27001, COBIT frameworks, or equivalents.

Responsibilities

• Finalize documentation of operational guides with client squads.
• Validate operational requirements including SOPs and workflows.
• Implement compliance verification mechanisms related to risks and service quality.

Skills

Analytical skills

Documentation skills

Cross-functional collaboration

Bilingual in French and English

Education

University degree in information technology or operations management

Tools

ServiceNow

Jira

BMC

Job description

ABOUT ATEKO (Formerly FXi)

Ateko (formerly FXi) is a Bell Canada company since 2023. Founded in 2002, we invest in people, technology, education, and sustainability to help our customers achieve their business and competitive goals.

We believe that responsible technology in the hands of passionate, expert people can lead to innovation for a better world.

THE TEAM AND THE ROLE

The IT Service Management Advisor is a key role in our organizational transition program. The main responsibilities include validating and documenting operational processes, implementing compliance mechanisms, and collaborating with various teams to align practices. The goal is to ensure performance indicators are defined, teams are trained, and service management processes are continuously improved, with recommendations for corrective actions to optimize operations.

RESPONSIBILITIES

• Finalize documentation of operational guides with client squads.
• Validate operational requirements (SOPs, workflows, roles, responsibilities).
• Implement compliance verification mechanisms related to risks, security, and service quality.
• Collaborate with IT, security, operations, and governance teams to ensure aligned practices.
• Define operational performance indicators (KPI, SLA).
• Support knowledge transfer and team training activities.
• Contribute to the continuous improvement of service management processes.
• Document discrepancies and recommend corrective measures.

QUALIFICATIONS

• University degree in information technology, operations management, or a related field.
• Minimum of 5 years of experience in IT service management or IT operations.
• Good knowledge of ITIL, ISO 27001, COBIT frameworks, or equivalents.
• Excellent analytical, documentation, and cross-functional collaboration skills.
• Proficiency in service management tools (ServiceNow, Jira, BMC, etc.).
• Bilingual in French and English required.

REQUIREMENTS

• Availability to work 2 days per week at the Montréal office.

SOME OF THE PERKS OF WORKING AT FXi

• Remote work options: Flexibility to work from home or remotely.
• Career development and training opportunities to support your growth.
• Partnerships with Microsoft Azure, AWS, Google Cloud, and ServiceNow, providing access to leading technologies.

And of course, competitive salaries, comprehensive benefits including group insurance, health and wellness packages, RRSP options, telemedicine, and more.

ACCESSIBILITY

We are committed to fostering an inclusive, equitable, and accessible workplace. We welcome applications from people with disabilities and provide accommodations upon request. For inquiries or to request accommodations, contact [e-mail].

If you have questions about accessible employment, please email our HR team at [e-mail].

Let's innovate together for a better future.

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