IT School Technician (1.0 FTE Permanent)

Thunder Bay Catholic District School Board; Northwestern Ontario; On-site; CAD 50,000 - 70,000; Full time

Job summary

The Thunder Bay Catholic District School Board invites applications for the IT School Technician position. This permanent role involves supporting IT systems across various school locations, requiring a degree in IT, strong customer service skills, and collaboration with the IT team. Daily travel is needed, and a G-class driver’s license is mandatory.

Qualifications

• Excellent customer service, problem-solving, and communication skills.
• Proven ability to work collaboratively in a team environment.

Responsibilities

• Providing responsive on-site and remote technical support to staff and students.
• Managing and documenting support tickets through the board’s help desk system.
• Diagnosing and resolving hardware, software, and network-related issues.
• Configuring and supporting devices, software applications, and systems in accordance with board standards.
• Participating in system-wide device deployments.
• Collaborating with IT team members to deliver on department-wide goals.
• Supporting audio, visual, and technical requirements of events.
• Contributing to IT projects and staying current with emerging technologies and best practices.

Skills

Customer service

Problem-solving

Communication

Familiarity with MDM platforms

Educational technologies

Windows

Help desk ticketing systems

Chrome OS

Education

Degree or diploma in Information Technology

Job description

The Thunder Bay Catholic District School Board

Invites Applications For The Position Of

IT School Technician (1.0 FTE Permanent)

Under the direction of the Manager of Information Technology, the IT School Technician is responsible for supporting the effective operation and reliability of IT systems and services across a group of assigned school board locations.

The preferred candidate will possess a degree or diploma in Information Technology or a related field, and demonstrate excellent customer service, problem-solving, and communication skills, along with the proven ability to work collaboratively in a team environment. Familiarity with MDM platforms, educational technologies, Chrome OS, Windows, and help desk ticketing systems is considered a strong asset.

Key Responsibilities Include

1. Providing responsive on-site and remote technical support to staff and students
2. Managing and documenting support tickets through the board’s help desk system
3. Diagnosing and resolving hardware, software, and network-related issues
4. Configuring and supporting devices, software applications, and systems in accordance with board standards
5. Participating in system-wide device deployments
6. Collaborating with IT team members to deliver on department-wide goals
7. Supporting audio, visual, and technical requirements of events
8. Contributing to IT projects and staying current with emerging technologies and best practices

The successful applicant will be required to provide a Vulnerable Sector Screening document deemed satisfactory to the Board. Please do not submit your Vulnerable Sector Police Check with your application.

This role requires daily travel within the city. A valid G-class driver’s license and access to a personal vehicle are mandatory.

Applicants are required to submit a completed Application Form (available on the Board Website), cover letter, and resume no later than 11:30 PM on August 4, 2025, to Apply to Education.

If you require accommodations at any time throughout the application process, please contact Employee Services prior to the posting closing date so that appropriate arrangements can be made.

Tony Romeo Jean-Paul Tennier

Board Chairperson
Director of Education