IT Quality Intermediate Analyst - Officer

Citibank (Switzerland) AG; Mississauga; Hybrid; CAD 70,000 - 100,000; Full time

Job summary

Citibank (Switzerland) AG is hiring an IT Quality Intermediate Analyst in Mississauga, hybrid role. You will build and maintain automated test frameworks for UI and microservices, applying POM, Selenium, and BDD to reduce manual testing bottlenecks.

Responsibilities include automating UI/API tests, collaborating with cross-functional teams, and integrating tests into CI/CD pipelines using Docker/Kubernetes. Strong Java/Python/JS skills and AI-assisted tools are required.

Qualifications

• 2-5 years of hands-on QA and test automation experience in financial services or enterprise tech
• Proficiency in Java, Python, or JavaScript/TypeScript with strong OOP foundations
• Experience designing maintaining Selenium WebDriver test suites, POM, and Cucumber (BDD) implementations
• RESTful API testing, microservices validation, and SQL/NoSQL database querying
• Familiarity with IDEs (IntelliJ IDEA), Git, CI/CD pipelines (Jenkins, GitHub Actions, GitLab CI, Tekton), and containerized environments (Docker/Kubernetes)
• AI-assisted coding tools like GitHub Copilot to accelerate scripts
• Strong analytical thinking, attention to detail, and cross-team communication

Responsibilities

• Develop, maintain, and execute automated UI and API tests using Selenium WebDriver, POM, and BDD/Cucumber
• Collaborate early in sprints to define testability hooks and acceptance criteria
• Integrate automated tests into CI/CD pipelines and execute in Docker/Kubernetes environments
• Monitor, debug, and analyze test failures; report root causes and metrics to improve quality

Skills

Test automation

Java

Python

JavaScript/TypeScript

Selenium WebDriver

POM

BDD/Cucumber

API testing

SQL/NoSQL

CI/CD

Docker

Kubernetes

Git

GitHub Copilot

IntelliJ IDEA

OOP

Education

Bachelor's degree in Computer Science/Software Engineering/IT

Tools

IntelliJ IDEA

Git

Jenkins

GitHub Actions

GitLab CI

Tekton

Docker

Kubernetes

Job description

## IT Quality Intermediate Analyst - OfficerApply: Hybrid: Mississauga Ontario Canada: Full time: Posted Today: End Date: September 30, 2026 (6 days left to apply): 26994394The **IT Quality Intermediate Analyst** is a fully hands-on engineering role responsible for building, executing, and maintaining programmatic test automation frameworks for multi-tier user interfaces (UI) and server-side microservices. This role deals with most technical and quality challenges independently, applying solid specialty area knowledge, object-oriented design principles (such as Page Object Model), and industry testing standards to eliminate manual verification bottlenecks and minimize technical debt.Operating within an Agile Scrum environment, the role collaborates closely with software developers, technology project managers, and product owners to implement shift-left testing practices across the Software Development Life Cycle (SDLC). The analyst leverages modern IDEs, AI-assisted development tools (like GitHub Copilot), and continuous integration pipelines (CI/CD) to ensure robust test execution, comprehensive defect analysis, and high-quality software delivery.**Responsibilities****1. Test Automation Development & Execution*** Develop, maintain, and execute automated test scripts for UI and server-side components using Selenium WebDriver, Page Object Model (POM), and BDD/Cucumber frameworks.* Write clean, maintainable, and structured test automation code, reusable utility functions, and test scenarios.* Execute automated API and backend validations for RESTful services and microservices, verifying database layers using SQL and NoSQL queries.**2. Shift-Left Testing & Quality Assurance*** Collaborate with cross-functional engineering teams during early sprint planning, backlog grooming, and requirement reviews to define testability hooks and technical acceptance criteria.* Translate business requirements and Gherkin feature files into executable BDD/TDD step definitions.* Maintain end-to-end traceability across user requirements, test cases, automated test scripts, and defect tracking records.**3. AI Tooling & CI/CD Pipeline Integration*** Utilize AI-assisted coding tools (e.g., GitHub Copilot) to accelerate script authoring, refactor test code, and optimize test workflows.* Configure and run automated test suites within continuous integration and continuous delivery (CI/CD) pipelines (e.g., Jenkins, GitLab CI, GitHub Actions, Tekton).* Execute containerized test runs in Docker and Kubernetes environments managed via version control (Git).**4. Process Monitoring, Analysis & Governance*** Analyze automated execution failures, debug script and environment issues, and conduct root cause analysis (RCA) to report issues and recommend actionable solutions.* Gather, maintain, and report on key quality metrics (execution pass rates, defect density, flakiness, test coverage) to monitor conformance to established quality standards.* Provide informal guidance and support to newer team members on test automation practices and framework standards.* Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets by driving compliance with applicable laws, rules, regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct, and business practices, and escalating control issues transparently.**Qualifications & Skills*** **Experience:** 2-5 years of hands-on Quality Assurance (QA) and test automation engineering experience, preferably within the Financial Services or enterprise technology domain.* **Programming Languages:** Hands-on programming proficiency in **Java**, **Python**, or **JavaScript/TypeScript**, with a solid understanding of Object-Oriented Programming (OOP) principles, data structures, and algorithms.* **Automation Frameworks:** Proven experience designing and maintaining Selenium WebDriver test suites, Page Object Model, and BDD (Cucumber/Gherkin) implementations.* **Backend Validation:** Experience in RESTful API testing, microservices validation, and executing SQL/NoSQL database queries.* **Tools & Environments:** Practical experience with modern IDEs (specifically IntelliJ IDEA), version control (Git), CI/CD pipelines (Jenkins, GitHub Actions, GitLab CI, Tekton), and containerized environments (Docker/Kubernetes).* **AI-Assisted Tools:** Experience utilizing AI coding tools such as GitHub Copilot to enhance script development productivity.* **Analytical & Communication Skills:** Strong analytical thinking, attention to detail, and ability to break down complex technical information systematically across teams.**Education*** Bachelor’s/University degree in Computer Science, Software Engineering, Information Technology, or equivalent practical hands-on software development/QA experience.