IT Projects Specialist

Clio; Vancouver; Hybrid; CAD 76,000 - 104,000; Full time

Job summary

Clio, a leader in transforming legal experiences, is seeking an IT Projects Specialist to join their dynamic team. This role involves managing vendor relations, negotiating software contracts, and ensuring successful SaaS implementations to empower staff. With a strong focus on driving optimal performance, the successful candidate will play a vital role in supporting Clio's mission to enhance access to justice.

Benefits

Competitive salary with health benefits

Flexible time off policy

RRSP matching and RESP contribution

Recognition program

Qualifications

• 2 - 4 years of experience with vendor management in an enterprise environment.
• Familiarity with SaaS authentication & provisioning protocols.
• Experience managing and negotiating recurring SaaS contracts.

Responsibilities

• Delivering IT procurement support to the organization.
• Identifying and vetting enterprise software solutions.
• Negotiating pricing and managing six-figure software contracts.

Skills

Vendor Management

SaaS Contract Negotiation

Communication

Problem Solving

Job description

Clio is more than just a tech company-we are a global leader that is transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.

Summary :

We are looking for an IT Projects Specialist to join our IT team out of one of our hub locations (Burnaby, Calgary, or Toronto). All hub-based Clions are expected to be in the office minimum twice per week on one of our Anchor Days.

Who you are :

You are focused on driving the best possible experience for our Clio talent : helping them identify the right tools, negotiating the best deals, and ensuring implementations are smooth as they can be. By lending your technical knowledge earlier in the platform selection process, and through providing ongoing project implementation support, you will make sure Clions get the tools they need, as well as find ways for them to spend more time helping our customers.

What your team does :

The IT Projects team's mission is to distinguish and implement the best-in-class SaaS tooling so people at Clio are empowered to support our overall company goal : to transform the legal experience for all. Our work holds a meaningful and lasting impact across the organization, while shaping the experience and velocity of all Clions.

What you'll work on :

• Delivering world-class IT procurement support to #TeamClio around the globe.
• Identifying and vetting the best enterprise software solutions.
• Driving technical best practices by advocating for IT throughout the procurement process.
• Collaborating with organization management and department leaders to assess short-term and long-term SaaS needs.
• Working with SaaS platform stakeholders to understand requirements for prospective SaaS platforms, highlighting risks, and ensuring compliance with established policies and industry best practices.
• Negotiating pricing and commercial terms for six-figure software contracts.
• Maintaining accurate inventory of SaaS contracts through asset management tools.
• Creating and maintaining documentation to standardize processes within the IT Team.

What you bring :

• 2 - 4 years of working with vendor management in an enterprise environment.
• Familiarity with SaaS authentication & provisioning protocols.
• Demonstrated experience managing and negotiating recurring SaaS contracts.
• Proficiency in managing SaaS platform implementations.
• Experience working in environments with 2500+ endpoints.
• Clear communication skills, both written and verbal.
• Solid problem-solving and organizational skills.

Bonus points if you have :

• Managed major SaaS platform transitions, migrations, and implementations.
• Experience managing SaaS tools like Slack, Zoom, Confluence, Microsoft Office, Adobe, 1Password, Salesforce, GSuite, Github, Asana.

What you will find here :

Compensation is one of the main components of Clio's Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.

Some highlights of our Total Rewards program include :

• Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
• Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, and Dublin) to be in office minimum 2 days per week on our Anchor Days.
• Flexible time off policy, with an encouraged 20 days off per year.
• RRSP matching and RESP contribution
• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

The full salary range

• for this role is $76,500 to $90,000 to $103,500 CAD.Please note salary bands may differ based on location and local currency. Additionally, benefit offerings may differ depending on the employee's location.
• We aim to hire all candidates between the minimum and the midpoint of the full salary range. We reserve the midpoint to the maximum of the salary band for internal employees who demonstrate sustained high performance and impact at Clio. The final offer amount for this role will be dependent on individual experience and skillset of the candidate. Please note there are a separate set of salary bands for other regions based on local currency.

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility

Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

Learn more about our culture at clio.com / careers

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