IT Project Delivery Lead

Lallemand; Toronto; On-site; CAD 90,000 - 130,000; Full time

Job summary

A leading company in the microbial industry is seeking an experienced IT Project Manager to join their Infrastructure and Shared Services team. The successful candidate will lead critical IT infrastructure projects, ensuring agile methodologies are applied for optimal delivery and service improvements. This role involves managing multi-site projects, engaging with stakeholders, and implementing best practices based on Agile and ITIL principles. The position requires strong communication skills and a proactive mindset, especially in leveraging technology solutions to enhance project outcomes.

Qualifications

• 3+ years leading IT projects within an infrastructure or operations environment.
• In-depth knowledge of Agile (SAFe, Kanban) and ITIL best practices.
• Proactive mindset leveraging AI tools for project management.

Responsibilities

• Lead Agile IT Infrastructure Projects: Define scope and manage delivery.
• Act as liaison for clear, timely project updates to stakeholders.
• Identify, assess, and resolve project impediments proactively.

Skills

Agile Leadership & Coaching

Excellent Communication & Collaboration

Adaptability & Resilience

Strategic & Systems Thinking

Customer Focus & Ownership

Education

PMP or PRINCE2 certification

Job description

Lallemand is seeking a highly skilled IT Project Manager to join our Infrastructure and Shared Services team. In this pivotal role, you will lead the planning and execution of vital IT infrastructure projects, from new site integrations to large-scale global upgrades.

We need a leader who can leverage SAFe Agile for planning and Kanban for execution to ensure projects are delivered efficiently, meet strategic objectives, and transition seamlessly into operations. Your expertise will be crucial in driving service improvements and achieving tangible results across our global enterprise.

Main responsibilities :

• Lead Agile IT Infrastructure Projects : Define scope, prioritize, and manage the end-to-end delivery of complex infrastructure initiatives.
• Manage Project Portfolio : Coordinate and deliver a portfolio of concurrent projects, ensuring alignment and optimizing resource allocation.
• Stakeholder Communication : Act as the main liaison, providing clear, timely updates on project status, risks, and budgets to senior management and business leaders.
• Risk & Issue Management : Proactively identify, assess, and resolve project impediments.
• Oversee Global Programs : Lead projects like new site integrations and our global Site Remediation program (network upgrades, Wi-Fi, hardware decommissioning).
• Ensure Smooth Transitions : Develop and execute post-implementation support and service transition plans.

Technical skills

Required

• 3+ years leading IT projects within an infrastructure or operations environment.
• Proven success managing multi-site or global IT projects.
• In-depth knowledge of Agile (SAFe, Kanban) and ITIL best practices.
• Solid understanding of enterprise IT infrastructure (networks, servers, cloud).
• Proactive AI Mindset : A proactive mindset in leveraging AI tools to enhance project management capabilities (e.g., automated reporting, risk assessment).
• General IT Acumen : Possess broad technical problem-solving skills and the ability to quickly learn new systems or technologies relevant to a project. Comfortable reading network diagrams or understanding application architecture at a high level. A background that includes IT operations or engineering experience is useful to ground project decisions in real-world feasibility.
• PMP or PRINCE2 certification is highly desired.

An asset

• Any relevant technical certification (e.g., in networking, cloud, or security).

Personal abilities

Required

• Agile Leadership & Coaching : Demonstrated ability to lead, coach, and mentor cross-functional teams in Agile principles, fostering self-organization and continuous learning.
• Excellent Communication & Collaboration : Excellent interpersonal skills with the ability to communicate complex IT concepts clearly to technical and non-technical audiences, including executive levels.
• Adaptability & Resilience : Highly adaptable, comfortable with ambiguity, and proactive in managing evolving requirements in an Agile environment. Remains calm and effective under pressure.
• Strategic & Systems Thinking : Ability to connect project delivery to broader business outcomes and apply systems thinking to problem-solving and portfolio management.
• Initiative & Continuous Improvement : Proactively seeks opportunities to enhance processes, methodologies, and team performance, aligned with SAFe's 'Relentless Improvement' and ITIL's CSI.
• Cultural Intelligence : Proven ability to work effectively in a global, multicultural corporate environment and lead distributed teams.
• Customer Focus & Ownership : Strong customer-first attitude and a keen sense of responsibility and accountability for results.
• Language : English and French fluency are required for collaboration if based in Montreal Quebec Canada
• Language : English if based in Brazil

An asset

• Speaking French, Portuguese, Spanish, and German is considered an asset in our multicultural environment.

General criteria

Required

• Travel : Willingness to travel internationally to company sites as needed (approximately 10–20%). Occasional travel may be required for project rollouts, on-site training sessions, or coordination of integrations. Must hold a valid passport and be able to obtain visas for travel.
• Experience : Prior experience as an IT Operations Lead or IT Service Manager is a strong asset, providing a solid foundation in both technical and coordination skills.
• Legal Authorization : Must have legal authorization to work in Canada
• Legal Authorization : Must have legal authorization to work in Brazil

Organization

Lallemand is a privately held Canadian company founded in the late 19th century, which develops, produces, and markets microorganisms for various markets. The administrative offices of the parent company are in Montreal, Canada. Today, Lallemand employs more than 5,000 people working in more than 45 countries on 5 continents.

Lallemand's corporate division encompasses all of the support services offered to our branches. Its goal is to optimize internal processes, ensure that your operation is running smoothly, and that your strategy is well thought-out.

Our corporate branch's head office is located in Montreal, Canada, and relies on a team that specializes in : Management; Finance and accounting; Engineering; Research and Development (R&D); Human Resources (HR); and Information Technology (IT). If you want to help bring enthusiasm, collaboration and innovation to our workplace, we'd love to get to know you!

Please take note that accommodations will be provided in all parts of the hiring process. Applicants need to make their needs known in advance.