IT Ops Specialist role (Google Cloud Platform Support)

The Toronto-Dominion Bank; Canada; On-site; CAD 91,000 - 137,000; Full time

Job summary

An established industry player seeks a dedicated professional to join their Technology Solutions team. In this role, you'll provide 24/7 support for a cutting-edge Google Cloud Platform environment, ensuring optimal performance and security of containerized applications. Your expertise in Google Kubernetes Engine will be crucial as you manage complex incidents and enhance service delivery. With a focus on continuous improvement, you'll play a key role in driving operational excellence and customer satisfaction. This position offers a vibrant work culture, ample growth opportunities, and a comprehensive rewards package to support your career aspirations.

Benefits

Health and well-being benefits

Savings and retirement programs

Paid time off

Banking benefits and discounts

Career development

Reward and recognition programs

Qualifications

• 7+ years of relevant experience in cloud operations and support.
• Strong knowledge of GCP and GKE with troubleshooting skills.

Responsibilities

• Provide 24/7 support for GCP Public Cloud Operations.
• Manage incidents and ensure customer service satisfaction.
• Oversee operational tasks and vendor service delivery.

Skills

Google Kubernetes Engine (GKE)

Google Cloud Platform (GCP)

Troubleshooting

Scripting (Python, JavaScript, Powershell, Bash)

CI/CD tools (Github, Jenkins)

ITIL processes

DevOps

Agile methodology

Networking (LAN, WAN)

Problem management

Education

Undergraduate degree or Technical Certificate

Graduate degree

Job description

Work Location: Toronto, Ontario, Canada

Hours: 37.5

Line of Business: Technology Solutions

Pay Details: $91,200 - $136,800 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

In this role, you'll join a team to provide 24/7 support of our Google Cloud Platform (GCP) environment, focusing on operational support and optimizing its health and performance. Your expertise in Kubernetes Engine (GKE) will be crucial, as you'll oversee the management and security of our containerized applications. This includes ensuring efficient resource allocation and adherence to best practices for container deployments. Additionally, you'll be responsible for monitoring the performance and availability of GCP at a platform level, proactively identifying and resolving any potential issues.

Responsibilities:

1. Provide 24/7 On-call support for GCP Public Cloud Operations.
2. Responsible for DEV to PROD GCP Cloud PaaS/IaaS support and processes.
3. Provide operational support for platforms and infrastructure hosted on TD's GCP Public Cloud.
4. Familiarity with ITIL processes (change, incident, and problem management) and availability for off-hours escalated support.
5. Provide planning, communication, and reporting of day-to-day ticket metrics and longer-term tactical objectives.
6. Level 2 support of TD business line GCP Cloud infrastructure including PaaS/IaaS/Containers across all production and test environments.
7. Manage non-standard/complex P1, P2 (major incidents), and P3 and P4 incidents and service requests.
8. Ensure customer service satisfaction and enable continuous improvements.
9. Oversee higher complexity operational and preventive maintenance tasks.
10. Drive root cause analysis on repeatable incidents to help prevent issues in the future.
11. Creation of support documentation and scripts.
12. Oversee vendor’s service delivery and escalation.
13. Provide operational consultancy for future-state technologies.
14. Prioritize activities to align with compliance, regulatory requirements, and business objectives.
15. Keep informed of technology solutions initiatives and IT direction to provide strong support to the businesses.

Mandatory technical skills include:

• Current or prior experience supporting GKE (Google Kubernetes Engine) - MUST HAVE
• Current or prior experience supporting GCP (Google Cloud Platform) - MUST HAVE
• Strong to expert knowledge of supporting GCP including GKE workloads
• Familiar with supporting GCP services such as BigQuery, Cloud SQL (SQL/PostgreSQL), REDIS, Cassandra, BigTable, Cloud Filestore, Persistent Storage, Apigee, Kafka, Dataflow, GCS.
• Experience and knowledge supporting an Azure Public Cloud environment (while not necessary) would be valuable.
• Thorough problem determination skills to troubleshoot and resolve business application issues.
• Knowledge with OS technologies (Windows, RedHat Linux).
• Familiar with CI/CD tools such as Github, Jenkins, etc.
• DevOps and Agile understanding.
• Working knowledge of Local Area Networks (LAN) and Wide Area Networks (WAN).
• Comfortable with working in a rapidly changing, technically complex environment.
• Knowledge of scripting languages and tools such as Python, JavaScript, Powershell, Bash.
• Comfortable with the Agile methodology.
• The successful applicant must have a solid understanding of incident, change, and problem management methodologies as well as solid experience in a large, high-performance production environment.
• Undergraduate degree or Technical Certificate
• Graduate degree, preferred
• 7+ years relevant experience

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

Additional Information:

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only): Sans Objet