IT Ops & Infrastructure Specialist

HighlightTA; Toronto; Hybrid; CAD 65,000 - 90,000; Full time

Job summary

StickerYou, a Toronto-based e-commerce pioneer in custom stickers and labels, seeks an IT Analyst to support daily IT operations for onsite and remote users. You will handle onboarding and offboarding and ensure smooth software deployment and device provisioning.

You’ll manage network access, security, backups, and antivirus, while coordinating with production analytics and Dev teams to optimize workflows. A hybrid work arrangement applies.

Qualifications

• Post-secondary education in Computer Science or related field with minimum 1–3 years of IT System Administrator/IT Support experience.
• Knowledge of IT management software tools, networking, operating system and server architectures.
• Strong communication skills and customer service mindset.

Responsibilities

• Assist with installing and configuring software on company computers.
• Provision computers and devices; maintain peripherals.
• Configure remote access, VPN, and Wi‑Fi for office and mobile devices.
• Maintain IT inventory and local network documentation.
• Support security, backup, and antivirus policies.
• Develop and implement information security and data protection policies.
• Monitor and manage Windows domain, AD, Hyper‑V, and hosted IaaS.
• Provide production analytics support and workflow automation input.

Skills

Software installation

Device provisioning

Peripheral maintenance

Remote access

VPN setup

Wi-Fi configuration

Inventory management

Documentation

Hardware procurement

Security policies

Backup management

Antivirus protection

Active Directory

Hyper-V

Windows Server

Education

Bachelor's degree in CS or related field

Tools

Active Directory

Hyper-V

Windows domain

Windows Server

Job description

StickerYou, a Toronto-based e-commerce pioneer in custom stickers and labels, seeks an IT Analyst to support daily IT operations for onsite and remote users. You will handle onboarding and offboarding and ensure smooth software deployment and device provisioning.

You’ll manage network access, security, backups, and antivirus, while coordinating with production analytics and Dev teams to optimize workflows. A hybrid work arrangement applies.