IT Ops Analyst (Cyber Security) - (Hybrid - Toronto)

Capco; Toronto; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A global financial services consultancy in Toronto seeks an IT Ops Analyst specializing in cyber security. Responsibilities include supporting security tools, managing change requests, and ensuring continuous operational improvements. Candidates should have at least 2 years of IT operations experience and strong skills in change management and risk. This hybrid role offers an opportunity to work in a fast-paced environment with significant impact on client services.

Qualifications

• Minimum 2 years of experience in IT operations or cyber security with exposure to change management processes.
• Strong understanding of ITIL-based change management and governance practices.
• Proven ability to plan and govern change activities effectively.

Responsibilities

• Support security tools and infrastructure, including maintenance and deployment of new solutions.
• Provide regular status updates to technology teams, business leaders, and stakeholders.
• Conduct post-implementation reviews and confirm requester satisfaction.

Skills

IT operations experience

Cyber security exposure

Change management knowledge

Interpersonal skills

Problem-solving skills

Critical-thinking skills

Risk management abilities

Effective communication

Job description

IT Ops Analyst (Cyber Security) - (Hybrid - Toronto)

Business Systems Analyst (Cybersecurity) - (Hybrid - Toronto)

Capco – The Future. Now.

Capco is a distinctly and positively different place to work. Much more than consultants, we are active participants in the global financial services industry. Our passionate business and technology professionals enjoy a unique environment where they are actively encouraged to apply intellect, innovation, experience and teamwork. We are dedicated to fully supporting our world class clients as they respond to challenges and opportunities in: Banking & Payments, Capital Markets, Insurance, Wealth & Asset Management and Energy. Experience Capco for yourself at capco.com.

About the Role

Key Responsibilities

• Support security tools and infrastructure, including maintenance and deployment of new solutions
• Collect and assess information for proposed changes
• Associate related CIs, incidents, and services with change requests
• Provide regular status updates to technology teams, business leaders, and stakeholders
• Review and plan change requests, including scheduling, risk/impact assessment, task sequencing, and resource allocation
• Monitor in-progress tasks and validate outcomes during the implementation stage
• Conduct post-implementation reviews and confirm requester satisfaction

Required Skills and Experience

• Minimum 2 years of experience in IT operations or cyber security with exposure to change management processes
• Strong understanding of ITIL-based change management and governance practices
• Proven ability to plan and govern change activities effectively
• Strong interpersonal, problem-solving, and critical-thinking skills
• Demonstrated adaptability, efficiency, and organizational ability
• Risk management and negotiation capabilities
• Effective communication skills

Department Context

The role sits within a large IT Operations function that manages end-to-end lifecycle activities for infrastructure components. This includes installation, maintenance, decommissioning, system performance monitoring, capacity and availability management, migration, release management, and deployment support. The environment is fast-paced, requiring the ability to work across technology and business teams while ensuring 24/7 operational continuities.

Professional experience is important. It’s paramount you share our belief in disruptive innovation that puts clients ahead in a tough market. From day one, your key mission will be to perceive new and better ways of doing things to give your clients an advantage.

Next Steps

Capco is an equal opportunity employer. We evaluate qualified applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics.

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