IT Operations Technician II

Tines; Toronto; On-site; CAD 70,000 - 100,000; Full time

Job summary

A leading company in automation and orchestration is seeking an experienced IT Operations Technician in Toronto. You will provide expert IT support, manage cloud platforms, and enhance service delivery. The ideal candidate has 5-8 years in IT operations, with strong MacOS knowledge and an automation mindset.

Qualifications

• 5-8 years experience in an IT Operations role.
• Expert level knowledge of MacOS.
• Experience with enterprise-grade cloud platforms.

Responsibilities

• Provide expert level IT operations support to internal partners.
• Administer cloud platforms and manage IT logistics services.
• Evaluate IT operations services and automate workflows.

Skills

Analytical skills

Time management

Collaboration

Automation mindset

English proficiency

Tools

Google Workspace

Slack Enterprise Grid

Jira

AWS

JumpCloud

Job description

Founded in 2018 with co-headquarters in Dublin and Boston, Tines powers some of the world's most important workflows. Our orchestration, automation, and AI platform enables businesses to operate more effectively, mitigate risk, reduce tech debt, and focus on high-impact work.

Tines serves a diverse range of customers, from startups to public companies, including Canva, Databricks, Elastic, Kayak, Intercom, and McKesson. As an integrator across the entire tech stack, Tines connects with any API-enabled service. This flexibility enables our customers to achieve their highest-priority goals faster. And because Tines is secure and private by design, it’s popular with security, IT and other security-focused teams.

At Tines, we're driven by our values of Simplicity, Speed, and Soundness. We're committed to delivering exceptional customer experiences while fostering a company culture that nurtures individual curiosity, growth, and integrity. We’re excited about what’s next, and we’re looking for others to join us on our journey.

Tines is looking for an experienced IT Operations Technician to join us on a full-time basis. The employee is required to be present in our Dublin office 3 times per week, reporting into our IT Manager based in Boston, MA.

What You’ll Be Doing

• Providing expert level IT operations support to all internal key business partners
• Administering a wide variety of Cloud platforms, including Google Workspace, Slack Enterprise Grid, Jira, and AWS
• Manage all IT logistics services for the EMEA region, including purchasing of equipment, inventorying and shipping, and IT asset lifecycle management
• Evaluating all IT operations services and identifying opportunities to automate workflows using the Tines platform
• Developing and executing projects aimed at enhancing IT service delivery at Tines
• IT endpoint management using our MDM platform (JumpCloud)
• Dealing with local technology vendors and customer success managers as required
• Act as a point of escalation when engaging with external support teams across our suite of enterprise applications
• Engage and collaborate with key internal stakeholders assisting with integration and automation initiatives on platforms that they manage (Salesforce, Bamboo HR, Zendesk)
• Comfortable supporting AV room technology, including Zoom rooms and various conference room end points
• Comfortable doing first level troubleshooting on IT office infrastructure such as structured cabling networks, routing & switching, and WiFi access points and controllers
  
  
  

What You Bring With You

• 5-8 years experience in an IT Operations role working on enterprise grade cloud platforms
• Experience working in IT Operations support, with a keen interest in identifying root causes and implementing scalable solutions
• Expert level knowledge of MacOS
• Familiarity with other core enterprise applications such as HR platforms, and CRM tools
• Comfortable when using MacOS terminal command-line, and performing log analysis across different platforms
• Experience working autonomously, knowing when to escalate, and prioritizing competing work intake pipelines
• Excellent analytical & time management skills combined with the ability to work collaboratively with peers and business partners
• Excellent written and verbal English skills
• Familiarity with key IT processes such as Incident management, Change management, and Release management
• An automation mindset to help us scale all of these duties.
  
  
  

At Tines, we’re all about trying new things and taking the leap. If you’re second-guessing your application, we hope you’ll trust your gut and take the leap too! Applying for a new job isn’t always easy, especially if you’re thinking of a career pivot – but we’re big believers in learning and growth here at Tines, so you’ve nothing to worry about. A variety of experience, perspectives, and voices makes us the company we are. We’d love to hear from you.

Tines provides equal employment opportunities to all employees and applicants for employment without regard to sex, race, colour, ethnic or social origin, genetic features, language, religion or belief, political or any other opinion, membership of a national minority, property, birth, disability, age or sexual orientation.