IT Operations Support Analyst

Highbrow LLC; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

Highbrow LLC is seeking an IT Operations Support Analyst in Toronto to manage system changes, incident resolution, and support across various platforms. Candidates should have extensive experience within the financial services sector and be proficient in handling multiple operating systems. This role offers a dynamic work environment requiring adaptability and collaboration.

Qualifications

• Minimum 5 years in financial services supporting desktops.
• Hands-on experience with Windows, Linux, Mac OS.
• Certifications like Azure, MCSE, ITIL are desirable.

Responsibilities

• Interface with support teams to resolve issues efficiently.
• Coordinate system changes and user builds.
• Manage incident reporting and provide updates.

Skills

Technical Skills

Incident Management

System Coordination

Collaboration

Tools

ServiceNow

JIRA

Job description

Job Title: IT Operations Support Analyst

Job ID: 2024-13064

Job Location: Toronto, ON (Onsite 5 days a week)

Job Travel Location(s):

# Positions: 1

Employment Type: W2

Duration:Long Term

# of Layers:0

Work Eligibility:All Work Authorizations are Permitted – No Visa Transfers

Key Technology:

Job Responsibilities:

• Collaborate: Interface effectively with other support teams and vendors to ensure seamless communication and coordination. This includes working closely with cross-functional teams to resolve issues and implement solutions efficiently.
• System Coordination: Coordinate and support system changes, user builds, and desk moves. This involves planning and executing hardware and software installations, ensuring minimal disruption to operations, and maintaining up-to-date documentation of system configurations.
• Incident and Problem Management: Manage incident and problem reporting processes. This includes promptly logging issues, diagnosing problems, and escalating them as needed to ensure timely resolutions. You will be responsible for tracking the status of incidents and providing updates to stakeholders.
• Dynamic Work Environment: Thrive in a fast-paced, high-pressure environment where priorities may shift quickly. You’ll fit right in!

Skills and Experience Required:

Required:

• Experience: Minimum of 5 years in the financial services industry, specifically supporting desktops on the trading floor.
• Technical Skills:
• 5+ years of hands-on experience with Windows, Linux, and Mac OS environments.
• Proficient in using ServiceNow and JIRA ticketing systems for at least 5 years.
• 5+ years of experience supporting Android and iOS devices
• Availability: Must be willing to work overtime when required

Desired:

• Certifications such as: Azure, MCSE, MCSD, Microsoft Certified Product Specialist, CompTIA A+, ITIL.