IT Operations Senior Engineer - Network

Drax; Prince George; On-site; CAD 80,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a Senior Network Support Engineer, where your expertise will ensure the seamless operation of global network infrastructure. In this dynamic role, you will tackle network challenges, manage critical systems, and collaborate with a supportive team dedicated to innovation and growth. Your contributions will be pivotal in driving a zero-carbon energy future, making a real impact in the industry. If you're passionate about technology and looking for a chance to make a difference, this opportunity is perfect for you.

Benefits

Competitive salary and benefits package

Supportive team environment

Performance bonus plan

Qualifications

• Minimum 3-5 years' experience in network technical support at 3rd line level.
• Hands-on experience with Cisco switches and routers.

Responsibilities

• Diagnosing and resolving network-related issues across global locations.
• Managing day-to-day operations of network infrastructure including Cisco and Palo Alto.

Skills

Network Technical Support

Cisco Switches

Palo Alto Firewalls

SDWAN (Velocloud/Zscaler)

Communication Skills

Incident Management

Education

CCNA Certification

3-5 years of experience in network support

Tools

Cisco Routers

AWS

Azure

Job description

Senior Network Support Engineer
Permanent, Full-time
Salary Range: $80,000 to $100,000
Location: Prince George, BC - Hybrid

As aSenior Network Support Engineer, your role encompasses ensuring the smooth and reliable operation of network infrastructure across a global scale.

Key Responsibilities:
Your main responsibilities will include, but not be limited to:

• Diagnosing and resolving network-related issues (incidents and requests).
• Maintaining the LAN and WAN Networks across multiple locations globally.
• Managing 3rd party suppliers as required to maintain LAN / WAN services.
• Responsible for day-to-day operation and support of the Network infrastructure, including Cisco (Switches, Routers), Palo Alto (Firewalls, Panorama & Prisma Access) and Meraki wireless systems.
• Day-to-day operational management & support of the Drax Global SASE / SDWAN network (Velocloud / Zscaler) as well as operation and support of virtual networking elements within Public Cloud (AWS & Azure), including routing, Firewalls and WAF.
• Provide Network technical support for various business and internally driven projects and workstreams, ensuring that the deliverables and milestones are met.
• Follow the change controls, incident management processes and policies as defined by the company.
• Maximize network performance by monitoring, troubleshooting problems and outages.

About You

• Minimum of 3-5 years’ experience working in a network technical support function at the 3rd line level.
• Minimum CCNA (certified or able to demonstrative technical hands-on knowledge at that level).
• Hands-on experience configuring/supporting Cisco switches (IOS, IOS-XE, Nexus) and Cisco Routers.
• Hands-on experience configuring/supporting firewalls (Palo Alto Firewall experience is desirable).
• Experience working with Velocloud SDWAN and/or Zscaler ZIA / ZPA would be desirable.
• Excellent ability to plan and prioritize own workstreams and deliver to SLAs and tight deadlines.
• Proven ability to operate in a pressurized situation and successfully handle multiple priorities.
• Excellent communication skills enabling interaction with all levels of the business (including written and oral communication, where appropriate).

What we offer:

• Competitive Compensation: Competitive salary and benefits package.
• Supportive Environment: Join a supportive team environment where continuous learning and growth are encouraged.
• Performance Bonus: Participate in a company bonus plan rewarding overall Drax performance, safety, and scorecard achievements.

How You Need to Act:

• We care about what matters – we help each other achieve the things that are important to each of us.
• We’re a can-do kind of place – we’re empowered and encouraged to make informed decisions, take action and do the right thing.
• We see things differently – we share inspiration and insight right across Drax, and search for new ideas and ways of working.
• We listen carefully – we make sure that people feel genuinely heard, acknowledged and that what they say matters.
• We do what we say we’ll do – we’re proactive, committed, and reliable – and trust others to be the same.

About Drax
Drax is at the forefront of transforming energy generation, supply, and usage. Our mission is to drive a zero-carbon, lower-cost energy future. By joining Drax, you'll be part of a team that's making a significant impact on our collective future.

Apply today to help Drax discover the talented individuals we need to drive this change. A career at Drax is more than just a job—it's a chance to make a difference.

Curious to learn more about us? We recommend you connect with us on LinkedIn for more insights.

The Drax Resourcing team will never use third-party apps to make job offers. The recruitment process with Drax will always include at least one face-to-face interview, either in person or via an online video call, as well as several phone conversations. Drax will never ask you to download apps to enter timesheet details or ask you to purchase your IT equipment. If you have any concerns during your recruitment process or suspect something isn’t right, please contact us via [e-mail] to verify the application or details of the person you have been speaking to.

Please note that, whilst not expected, the company may pay at a rate outside of the band for this role where appropriate, considering the candidate’s experience, skills and other relevant factors.
The advertised salary range relates to British Columbia and is provided by the BC Pay Transparency Act. We recognize, however, that salaries are often driven by market forces in the local area where a candidate is based, and accordingly, the salary range may not apply outside of British Columbia.