IT Operations Analyst - On Call (Casual employment)

Pelmorex Corp.; Oakville; On-site; CAD 55,000 - 75,000; Full time

Job summary

A leading company specializing in weather services is seeking an IT Operations Analyst who will be essential for supporting systems and end-users. In this role, you'll provide excellent customer service while monitoring and resolving IT service issues. We value diverse experiences, encouraging applicants with varied backgrounds to apply.

Qualifications

• At least 3 years of experience in technical support.
• Strong experience with Linux systems and Kubernetes.
• Excellent communication and troubleshooting skills.

Responsibilities

• Provide 1st and 2nd level support on a 24/7 rotating shift basis.
• Troubleshoot end-user desktop and application issues.
• Manage account maintenance for various applications and systems.

Skills

Linux Systems

Kubernetes

Customer Service

Troubleshooting

Communication

Tools

AWS

Azure

Active Directory

G Suite

Microsoft Office

Job description

ARE YOU INTERESTED IN A WORKPLACE THAT EMBRACES...

An IDEAS (Inclusion, Diversity, Equity, Awareness, Solidarity) team

At Weather, we are committed to fostering an inclusive environment through our IDEAS team. We promote open and transparent communication, including All Hands Meetings with our CEO, and regularly conduct employee pulse surveys to value your feedback and improve our workplace. We also provide an anonymous reporting platform (Speakfully) to ensure everyone’s voice is heard.

HAVE WE GOT YOUR ATTENTION? WANT TO LEARN MORE?

Read about us here! (spoiler alert… we are the home of The Weather Network), Canada’s #1 most trusted brand in media for the third year in a row!

WHY WE NEED YOU? GLAD YOU ASKED...

As an IT Operations Analyst, you will be the first point of contact for all Pelmorex clients and employees regarding systems-related issues and end-user support, providing excellent customer service.

The role involves monitoring, troubleshooting, and restoring client services within set SLAs for incidents and support requests. You will work closely with internal teams such as systems administrators and developers to ensure IT services meet business needs and follow operational processes. Responsibilities also include development, integration, testing, and maintenance of proprietary platform applications.

Please note that this is an on-call position, which means there are no guaranteed hours. You will be called as needed based on operational requirements.

As an on-call employee, your working hours will vary according to the company's needs. There is no obligation for the company to schedule shifts, and you may be called to cover for vacations, sick days, or unplanned events.

WHAT'S THE DAY-TO-DAY LIKE?

• Provide 1st and 2nd level support on a 24/7 rotating shift basis, monitoring Pelmorex IT infrastructure and services such as websites, data feeds, applications, Active Directory, DNS, including cloud services like AWS, Azure, GCP. Report, investigate, resolve, and document irregularities promptly.
• Troubleshoot end-user desktop and application issues, providing appropriate solutions.
• Manage account maintenance for various applications and systems.
• Communicate effectively with customers of varying technical skills.
• Support onsite and remote hardware and software issues, including PCs, printers, mobile devices, and video conferencing tools.
• Physically install and deploy new equipment as needed.
• Support end users with applications like G Suite, Microsoft Office, VPN, etc.
• Resolve technical issues, meet SLAs, escalate when necessary, and maintain incident ownership.
• Document procedures, suggest improvements, and update the team on new technologies.

Roles and responsibilities may evolve over time.

WHERE ARE YOU RIGHT NOW?

• You have strong experience with Linux systems, Kubernetes, and managing complex server environments.
• You thrive in 24/7 operational settings and are comfortable working on a rotating on-call schedule.
• You are known as a problem solver with deep knowledge of system architecture, automation, and container orchestration.

WE HOPE YOU HAVE:

• At least 3 years of experience in technical support with 24/7 customer service.
• Excellent communication and troubleshooting skills across environments.
• Good knowledge of Linux (CentOS), Windows Servers, Windows 10, OSX, Active Directory, DNS, G Suite, O365, VMware, AWS, and Azure.
• Ability to perform basic repairs on network equipment and devices.
• Remote support skills and excellent customer service attitude.
• Flexibility with work hours when needed.
• Understanding of system architecture and IT service management.

YOU ARE MADE FOR THIS IF...

• You excel in customer service, building relationships, and effective communication.
• You are self-driven, detail-oriented, and able to multitask in fast-paced environments.

DON’T MEET ALL THE REQUIREMENTS? DON’T WORRY

Pelmorex values diverse experiences and encourages applicants with alternative backgrounds. If your career is just starting or unconventional, consider applying — we want you to add to our culture and work environment.

OUR PROMISE TO YOU...

We focus on doing the right thing, communicating professionally, delivering quick results, and fostering a learning environment. Pelmorex has led in trusted weather forecasts for over 35 years, providing innovation, speed, and reliability to safeguard lives and power decisions. Join us and be part of turning weather potential into action.