IT Operations Analyst

ZipRecruiter; Warwick; On-site; CAD 70,000 - 90,000; Full time

Job summary

Join a leading engineering and infrastructure company as an IT Operations Analyst in Warwick, Canada. You will support and enhance a hybrid IT estate, ensuring high service availability across multiple sites. This role requires expertise in Microsoft Azure, Windows Server, and collaboration with various teams to improve IT operations and compliance.

Qualifications

• Proven experience in IT operations or support.
• Strong knowledge of Microsoft Azure and 365 services.
• Experience managing multi-site IT infrastructure.

Responsibilities

• Provide support for on-prem and cloud-hosted systems.
• Maintain IT infrastructure and support Azure services.
• Ensure security compliance and resolve issues.

Skills

Active Directory

Microsoft Azure (IaaS, PaaS)

Windows Server environments

Endpoint management

Scripting and automation

Collaboration

Communication skills

Education

Certification as Microsoft Azure Administrator (AZ-104)

Tools

Intune

SCCM

PowerShell

Job description

Job Description

IT Operations Analyst

Location: Watford - ONSITE

Full-time | Permanent | 37.5 hours/week (Monday to Friday)

Department: Information Technology

Join one of the UK’s leading engineering and infrastructure companies and play a key role in supporting and evolving our hybrid IT estate.

We’re seeking a skilled and proactive IT Operations Analyst to join our dynamic IT team. This is an exciting opportunity for someone who thrives in a technical, fast-paced environment and enjoys working across both on-premises and cloud-based infrastructure to ensure high service availability, security, and operational efficiency.

What you’ll be doing:

• Provide hands-on support and monitoring for a mix of on-prem and cloud-hosted systems across 300 UK locations.
• Maintain and enhance core IT infrastructure including Windows Server, Active Directory, networking, and cloud services.
• Support day-to-day operations of Azure IaaS/PaaS, Microsoft 365, Exchange Online, and related platforms.
• Administer and improve endpoint management via Intune, SCCM, and Autopilot.
• Ensure security compliance through MFA, Microsoft Defender, and proactive vulnerability management.
• Collaborate with internal support teams and third-party vendors to drive service improvements and resolve escalated issues.
• Document procedures, assist with audits, and contribute to change and release processes.
• Mentor junior team members and contribute to knowledge sharing across the IT function.

What we’re looking for:

• Proven experience in an IT operations, support or infrastructure role (ideally in a multi-site, enterprise environment).
• Strong working knowledge of Microsoft Azure (IaaS, PaaS), Entra ID (Azure AD), and Microsoft 365 services.
• Experience managing Windows Server environments, Active Directory, GPOs, Hyper-V, and networking (DNS, DHCP, VPN, firewalls).
• Skilled in endpoint and device management tools such as Intune, SCCM, and Jamf (for macOS).
• Scripting and automation ability (e.g., PowerShell).
• Understanding of ITIL principles and familiarity with ITSM platforms like ServiceNow or Jira.
• Security awareness and experience with IAM, MFA, and endpoint protection solutions.
• Excellent communication skills and a collaborative, problem-solving mindset.

Desirable:

• Certification or current study towards Microsoft Azure Administrator (AZ-104) or similar.
• Familiarity with Okta, Google Workspace, or other platforms.
• Previous experience in engineering, construction, legal or corporate environments is a plus.