IT Operations Analyst

Highbrow LLC; Toronto; Hybrid; CAD 80,000 - 120,000; Full time

Job summary

A leading company in IT services is seeking an IT Operations Analyst for their Toronto location. The role involves managing Cloud Infrastructure operations and ensuring service satisfaction. Candidates should have strong backgrounds in Google Cloud and incident management, supported by several years in the field.

Qualifications

• 5+ years experience in information technology supporting Google Cloud.
• Strong understanding of incident and change management.
• Experience in high-performance production environments.

Responsibilities

• Provide planning and reporting of day-to-day ticket metrics.
• Level 2 support of Cloud Infrastructure across production and test environments.
• Manage major incidents and service requests.

Skills

Google Cloud

Kubernetes

Windows

Linux

GitHub

CI/CD

DevOps

Agile

Incident Management

Change Management

Job description

Job Title: IT Operations Analyst

Job ID: 2024-12926

Job Location: Toronto, ON (Hybrid – 2 days/week onsite) or Remote in Canada

Job Travel Location(s):

# Positions: 3

Employment Type: W2

Duration:Long Term

# of Layers:0

Work Eligibility:All Work Authorizations are Permitted – No Visa Transfers

Key Technology:Google Cloud, Kubernetes, Windows, Linux, GitHub

Job Responsibilities:

• Provide planning, communication, and reporting of day-to-day ticket metrics and longer-term tactical objectives.
• Level 2 support of Client business line Cloud Infrastructure including PaaS/IaaS/Containers across all production and test environments.
• Manage non-standard/complex P1, P2 (Major Incidents), P3, and P4 incidents and service requests.
• Ensure customer service satisfaction and enable continuous improvements.
• Oversee higher complexity operational and preventive maintenance tasks.
• Manage complex remedial and unscheduled urgent changes.

Skills and Experience Required:

Required:

• 5+ years of experience in information technology supporting Google Cloud projects.
• Strong to Expert knowledge of supporting GCP including GKE workloads.
• Knowledge of OS technologies (Windows, RedHat Linux).
• Familiar with CI/CD tools such as GitHub, Jenkins, etc.
• DevOps and Agile understanding.
• Working knowledge of Local Area Networks (LAN) and Wide Area Networks (WAN).
• Knowledge of scripting languages and tools such as Python, JavaScript, PowerShell, Bash.
• Must have a solid understanding of Incident, Change, and Problem Management methodologies as well as solid experience in a large, high-performance production environment.