IT Operations Analyst

J.D. Irving, Limited; Saint John; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading Canadian company in Saint John is seeking a driven IT professional to monitor and support enterprise applications and infrastructure. The role involves 24/7 coverage, emphasizing cybersecurity, incident response, and proactive problem-solving. Ideal candidates should have a relevant degree and technical support experience. Join a team committed to integrity and career development.

Qualifications

• Solid understanding of network protocols and security best practices.
• One or more years of experience delivering quality technical support.
• Ability to create and manage system documentation, including SOPs.

Responsibilities

• Monitor enterprise infrastructure health using leading monitoring solutions.
• Respond to cybersecurity threats to protect systems and data.
• Collaborate with teams to provide timely resolution on priority incidents.

Skills

Strong communication and collaboration skills

Excellent problem-solving skills

Proactive attitude

Education

Post-secondary degree or diploma in Computer Science, Cyber Security, or a related field

Tools

ManageEngine OpManager

Cisco Meraki

VMware

ServiceNow

Job description

Job Description

As a technically savvy, focused, and driven IT professional, you will play a pivotal role in enabling 24/7 quality support (day shift and night shift) by monitoring IT enterprise applications and infrastructure for all the J.D. Irving Limited group of companies.

You will be exposed to various technologies, including IT infrastructure, enterprise business applications, security operations, and operational technology. The role offers both challenges and rewards, with many opportunities for career development.

This position requires full-time on-site presence.

All successful applicants must meet requirements for:

• Canadian Controlled Goods Program (CGP)
• Canadian Government Security clearance
• U.S. International Traffic in Arms Regulations (ITAR)

Responsibilities

• Monitor enterprise infrastructure health using industry-leading monitoring solutions.
• Stay vigilant for and respond to cybersecurity threats to protect our systems and data.
• Investigate and respond to systems and security incidents, mitigating potential impacts.
• Collaborate with cross-functional teams to provide timely resolution on priority incidents.
• Centralize communication with key stakeholders, providing accurate status updates.
• Support regular maintenance and updates to ensure a stable and secure infrastructure.
• Continuously improve standard processes and documentation for quality work.
• Provide end-user support outside of regular business hours.
• Work in a shift-based schedule, typically 3 days on and 3 days off, to provide 24/7 coverage.

Qualifications

• A post-secondary degree or diploma in Computer Science, Cyber Security, or a related field.
• Solid understanding of network protocols, security best practices, and incident response procedures.
• Strong communication and collaboration skills.
• Excellent problem-solving skills and ability to work under pressure.
• One or more years of experience delivering quality technical support.
• Leadership mindset that owns problems and strives for excellence.
• Proactive attitude, ownership, process improvements, and problem analysis/resolution skills.
• Ability to create and manage system documentation, including SOPs and routine status reports.
• Self-starter capable of working independently or within a team.

Extras

• Experience with technologies such as ManageEngine OpManager, Cisco Meraki, VMware, SCOM, SCCM, Dell EMC products, Unix, Microsoft Office, Intune, Splunk, and ServiceNow.
• Relevant certifications like CompTIA Security+, Network+, A+, or equivalent.

About Us

Founded in 1882, J.D. Irving, Limited (JDI) operates in Canada and the U.S. with 20,000 employees. We foster a culture of integrity, talent development, and inclusivity, offering career growth across various divisions.

We are committed to accessible environments for all colleagues, candidates, and customers. Accommodation requests can be made at any application or employment stage.

If you are interested but worried about meeting all requirements, we encourage you to apply. Only shortlisted candidates will be contacted.

About The Team

Our core values emphasize the importance of experience and shared success. Join a team dedicated to simplifying the path forward and inspiring commitment. With over 380 employees across multiple locations, we support the entire J.D. Irving Limited group, offering diverse opportunities in IT and beyond. Be a key player in enabling business success—join JDI IT and help us raise the bar!