IT Onsite Technician

Hemmersbach GmbH & Co. KG; Brantford; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading company specializing in IT infrastructure services is looking for an experienced Onsite Technician at L2 level in Brantford, Canada. In this role, you'll deliver top-notch technical support to clients, addressing hardware and software issues directly at their locations. Join a socially responsible organization that prioritizes customer satisfaction and community impact with 20% of profits going towards charitable actions.

Benefits

Buddy program

Health/Medical insurance

Internal career development program

International job opportunities

Onboarding program

Qualifications

• 2+ years of experience as a Desktop Technician.
• Experience in OS, Apps and H/W installation and troubleshooting.
• Experience with technical tools and systems like Active Directory and SCCM.

Responsibilities

• Provide technical support onsite to our clients.
• Diagnose and resolve hardware and software issues.
• Participate in project rollouts and maintain equipment records.

Skills

Relationship Building

Troubleshooting

Technical Support

Installation

Configuration

Tools

Active Directory

SCCM

MS Teams

Video Conferencing Equipment

Job description

Enthuse customers and provide best experience through best in class hardware, software and technical support services

Contact us directly if you have any questions about this open job position

• 2+ years of experience as a Desktop Technician.
• Ability to build relationships
• Experience in OS, Apps and H/W installation and troubleshooting depending on project products
• Experience with Active Directory, MS Teams, Imaging, SCCM and Video Conferencing equipment.

Hemmersbach is seeking an experienced Onsite Technician at an L2 level to join our team. As an Onsite Technician, you will provide technical support to our clients at their location, troubleshooting and resolving hardware and software issues, as well as configuring and maintaining their IT infrastructure.

Responsibilities:

• Provide technical support onsite to our clients at their location
• Diagnose, troubleshoot, and resolve hardware and software issues for desktops, laptops, and other peripherals
• Install, configure, and maintain hardware and software systems
• Participate in project rollouts and deployments
• Maintain accurate records of repairs, inventory, and equipment
• Communicate effectively with clients, team members, and management

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

• Buddy program
• Health/ Medical insurance
• Internal career development program
• International job opportunities
• Onboarding program

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