IT Network and Systems Administrator

Farm Boy; Ottawa; On-site; CAD 70,000 - 95,000; Full time

Job summary

A leading company in the fresh food retail sector is looking for a Senior IT Manager to oversee network operations and cybersecurity. This role involves managing infrastructure, providing technical support, and mentoring junior IT staff in a dynamic environment. Ideal candidates will bring significant experience in network technologies and a strong customer service mindset, contributing to a high-quality support experience.

Benefits

Accommodations available for applicants with disabilities

Qualifications

• At least 3 years of IT experience, or equivalent combination of education and experience.
• Excellent communication skills, both written and oral.
• Strong analytical, troubleshooting, and problem-solving skills.

Responsibilities

• Manage daily operations of computer networks and security systems.
• Troubleshoot systems, configurations, and hardware issues.
• Mentor and train junior team members.

Skills

LAN/WAN/SDWAN technologies

firewalls

routers

switches

network troubleshooting

cybersecurity tools

excellent communication

analytical skills

problem-solving skills

customer service skills

Education

Post-secondary education in Technology

Tools

Next-Gen AV suites

Vulnerability Assessment Tools

MS Office 365

Active Directory

PowerShell

Job description

Company Description

At Farm Boy, it is our mission to create a fun, fresh experience for all! Whether you are a team member or a customer, Farm Boy is passionate about creating a unique fresh food shopping experience and ensuring that we deliver on our commitments.

As we continue to grow within Ontario, Farm Boy is excited to welcome new team members who share our passion for providing the best fresh shopping experience!

Job Description

This senior level position will work as part of an experienced team in a fast-paced environment and will be responsible for managing the daily operations of our computer networks and security systems. The duties performed must ensure a quality service approach to all employees, customers, and suppliers. All responsibilities must be performed in a manner consistent with the Farm Boy Way.

Major Responsibilities:

• Participate in the design and implementation of Farm Boy’s evolving network and cybersecurity structure.
• Install, configure, and support network devices such as switches, routers, wireless access points, firewalls, network ports, paging, telecommunication systems, and UPS systems.
• Maintain, troubleshoot, and upgrade server hardware and software.
• Support wireless systems, including VLAN creation, secure guest access, and deployment of access points.
• Create and maintain documentation of processes and procedures.
• Monitor and address endpoint vulnerabilities with vulnerability management software.
• Deploy approved software remotely using package deployment tools.
• Troubleshoot systems, configurations, and hardware issues in a time-critical environment.
• Collaborate with third-party vendors and service providers to troubleshoot and improve the IT environment.
• Mentor and train junior team members.
• Provide technical support at both corporate and store levels.
• Offer 24/7 escalation support for IT networks and systems.
• Perform other related duties as required.

Qualifications:

• Post-secondary education in Technology or related discipline, plus at least 3 years of IT experience, or equivalent combination of education and experience.
• Proficiency with LAN/WAN/SDWAN technologies, firewalls, routers, and switches.
• Experience with network troubleshooting and cybersecurity tools.
• Excellent communication skills, both written and oral.
• Strong analytical, troubleshooting, and problem-solving skills.
• Interpersonal skills and ability to work well in a team.
• Customer service skills and a positive attitude, with a desire to learn new technologies and take on challenges.
• Ability to perform quick EDR support using Next-Gen AV suites.
• Experience with email filtering security.
• Knowledge of Network Security, Active Directory, Group Policy, MS Office 365, VPN, Antivirus, Backup Solutions, Vulnerability Assessment Tools, DNS Filtering, PowerShell, and Server Operating Systems.

Work & Sensory Environment:

• Part of a 24/7 on-call rotation.
• May need to sit for long periods at a workstation.
• May require lifting objects up to 50 lbs.
• Providing service to multiple departments, often under tight deadlines.
• Potential exposure to eye strain from computer use.
• Must have access to reliable transportation for site visits.

Additional Information:

DCTOR

Accommodation is available upon request for applicants and employees with disabilities.