IT Manager | Voco Amritsar

Hotel: Amritsar (ATQAA), 7th Milestone, Airport Road, 143001

At voco, we’ve created a hotel brand that gives people a different choice. Hotels to count on but different enough to be fun. Unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing. Our new family of hotels are connected by their own sense of style and individual character – and that’s something we make the most of. Finding the perfect mix of reliability and new experiences. Because we believe that when you respect individuality life gets interesting.

At the heart of every great stay is a great host. We think the trick to hosting is to take the time to understand what your guests need, and want. So, before they arrive, we find out more about them and how we can make their stay better. Whilst they are with us, we give tempting recommendations of our favourite drinks or food, or tips for local experiences that they won’t find in any guide book.

Join the Team at the Pre-Opening of voco Amritsar, located with excellent road connectivity to the city’s commercial and residential hubs, voco Amritsar caters to a dynamic mix of corporate, SME, and MICE clientele in a substantially competitive market. The voco Amritsar is located approximately 11.6 kilometers (7.2 miles) from the Golden Temple and 13 kilometers (8.0 miles) from Sri Guru Ram Dass Jee International Airport.

With 139 well-appointed rooms, the hotel offers full-service F&B outlets including an All-Day Dining restaurant (90 covers), Lobby Lounge (30 covers), and Bar (60 covers), along with 24-hour Room Service. Our meetings and events space accommodates up to 500 guests, supported by additional leisure and wellness facilities such as a Health Club, Swimming Pool, and a boutique Spa.

What is expected from you?

As a part of management committee member, you shall be responsible to drive success for voco Amritsar.

What is the job?

As IT Manager, you will oversee the hotel’s technology infrastructure, ensuring seamless operation and security of all IT systems across departments. Your responsibilities will include managing networks, PMS and POS systems, guest-facing technologies, cybersecurity, and vendor coordination, while providing timely support to colleagues and enhancing operational efficiency through tech solutions.

We’re seeking a technically proficient, service-oriented professional with a strong understanding of hotel systems and the ability to align technology with business needs.

Your day to day

• As primary contact for servicing the computer hardware you’ll manage and monitor all computer hardware and make systems are installed properly and working efficiently
• Keep up to date with all approved systems and technology including
• Computer Hardware systems and devices including PC LAN technology
• Software operating and utility systems
• Front Office and Accounts Receivable Property Management Systems
• Interfaces to and from Front Office Property Management Systems and other Systems
• Back Office Accounting Systems
• PC and LAN based Office Automation products
• Internal and External Electronic Mail / Facsimile / Scanner software and communication tools
• Point of Sale Systems
• Guest and Administration Voicemail
• Call Accounting
• Cabling
• Hub / Switch Management Systems
• Assist and Support Electronic Door Locking Computer System
• Hotel IT Security and Firewalls
• Maintain an up-to-date list of all computer hardware and software at hotel
• Monitor the performance of the systems and maintain log book of performance
• Understand all standards and customized features and functions of the Hotel front office system
• Ensure that all computer media saves, and back-ups are completed, documented and stored per specifications
• Maintain uncompromising data and physical security standards
• Control security for computer room and ensures that the computer room fire protection, temperature control, and power requirements meet the security specification as described in the security system
• Administer all user ID’s, passwords, and the most sensitive system utilities, secures all touchy resources and critical libraries under the supervision of the IT Manager/Leader
• Maintain technical and user documentation, systems reports, newsletters and announcements in a neat, orderly and secure fashion
• Follow-up outstanding points from the latest IT audit of his/her hotel under the supervision of IT Manager/Leader
• Notify department heads on current computer related issues, new releases, MIS trends, viruses etc.
• Ensure all hotel policies and information security comply with standards
• Investigate and report software problems to the vendor, or to the Support Centre
• Identifying colleagues to train user on systems
• Coordinate purchase of program applications or enhancements to meet specific hotel needs only if these applications are not covered by existing standards prescribed by the corporate office
• Provide a written monthly progress report to the GM, Director of Finance and Business Support, and Area IT Leader
• Establish documents, test and communicates appropriate disaster recovery emergency procedures to follow when the hotel computer system(s) are inoperable
• Ensure viable solutions are adapted and used for hotel disaster recovery plan and business continuity
• Select suitable Software/Hardware vendors for the hotel
• Collaborate with other departments to ensure all IT related items meets the various Audit requirements
• Ensure all hotels IT Systems are under appropriate maintenance contract and have routine health check and repair schedule
• Evaluate and assess life cycle of all technology related solutions and assets and provide adequate advice to refresh the hardware/software. Ensures all necessary settings are properly configured on the computing systems, hardware and servers
• Run routine software/hardware inventory check and report the status to hotel management team
• Inspects the Network performance and redo the network design if necessary to meet the hotel operation needs
• Take preventive measures to foresee, identify and analyse the potential system performance issues
• Manage the configuration reports, program files and data files on the computer system(s) to ensure maximum operating efficiency
• Train employees to enable them to take responsibility during the absence of IT colleagues
• Be primary contact with all computer-related external vendors
• Install and test corporate approved program changes to the hotel computer system(s)
• Coordinate purchase of program applications or enhancements to meet specific hotel needs only if these applications are not covered by existing standards prescribed by the corporate office
• Conduct and coordinate annual PCI and credit card/data security training for hotel employees based on information security standards

What we need from you

• Diploma or Vocational Certificate in Computer Science or IT or related field
• 1 years’ related experience or with computer set-up and troubleshooting
• Working knowledge of networks and operating systems and databases
• Strong analytical and problem-solving skills
• Knowledge in PCI DSS (Payment Card Industry Data Security Standards)
• A team player, proactive, responsible, hardworking and able to work under pressure

What we offer

We’ll reward all your hard work with a great work environment and benefits – including but not limited to F&B Discount, IHG Employee Rate, Hotel Uniform, Meal at Employee Restaurant, excellent development, and advancement opportunities across the globe.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.