IT Manager

CSA Group; Toronto; On-site; CAD 101,000 - 132,000; Full time

Job summary

CSA Group in Canada seeks a hands-on IT Manager to lead and support enterprise systems, focusing on the OutSystems low-code platform and Microsoft Azure cloud. You will manage delivery, design, development, and production support while remaining actively involved in solution design and technical problem-solving.

The role emphasizes building a high-performing team, guiding architecture, and ensuring security and data integrity across global deployments.

Qualifications

• 8+ years of progressive IT experience with leadership or IT management
• Hands-on experience delivering and supporting applications on the OutSystems platform (O11/ODC)
• Experience with Microsoft Azure services (App Services, Azure SQL, Entra ID, Key Vault, Azure DevOps)
• Experience delivering and supporting enterprise platforms (CRM, integration, cloud, data)
• Experience managing vendors and working with global stakeholders
• Strong communication, analytical, and problem-solving skills

Responsibilities

• Lead design, development, implementation, and support of enterprise systems with focus on OutSystems and Azure
• Remain hands-on: contribute to design, development, troubleshooting, and code reviews
• Manage delivery, continuous improvement, and production support for assigned systems
• Provide architecture guidance as the primary technical and functional expert
• Oversee health, performance, security, and lifecycle of Azure and OutSystems in production
• Build and mentor a high-performing team of developers; set engineering standards
• Build strong relationships with business stakeholders and external providers
• Ensure solutions meet security, compliance, and data integrity requirements

Skills

Leadership

Hands-on development

Stakeholder communication

Problem solving

OutSystems experience

Azure experience

Azure DevOps

Education

Bachelor's degree in Computer Science or related field

Tools

OutSystems

Microsoft Azure

Entra ID

Key Vault

Azure DevOps

Job description

Employment Status:

Regular

Time Type:

Full time

BUILDING A WORLD CLASS TEAM STARTS WITH YOU

At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products today.

Headquartered in Canada, with a global footprint of more than 30 labs and offices across Europe, Asia and North America, CSA Group tests, inspects and certifies a wide range of products - from every day househould items to leading edge technology-to meet exacting requirements for safety, performance and environmental impact.

Our employees take pride in making a difference in people's lives through the work that we do. We're looking for people like you to help make it happen.

Job Summary:

The IT Manager is a hands-on technical leader who leads and supports CSA Group's enterprise systems and technologies, supporting current and future organizational needs across CSA Group and its divisions worldwide. The role covers planning and design, development and testing, implementation, and user support, with results delivered through project work, continuous improvement, and production support. This is a player-coach role: in addition to managing delivery and people, the IT Manager remains directly engaged in solution design, development, and technical problem-solving on CSA Group's OutSystems low-code platform and Microsoft Azure cloud environment. The IT Manager acts as the primary technical and functional expert, delivers systems of strategic importance involving leading-edge technologies and diverse stakeholders, and maintains relationships with external providers to ensure CSA Group can leverage technology advancements. The objective is to ensure enterprise IT services support all business capabilities and that information is always available, accurate, complete, and secure.

Key Responsibilities

• Lead the design, development, implementation, and support of enterprise systems and technology solutions, with primary focus on the OutSystems platform (O11 and ODC) and Microsoft Azure
• Stay hands-on: contribute directly to solution design, development, and troubleshooting, and lead technical design and code reviews for the team
• Manage project delivery, continuous improvement initiatives, and production support for assigned systems
• Act as the primary technical and functional expert, providing solution design and architectural guidance
• Oversee the health, performance, security, and lifecycle of Azure-hosted services and OutSystems applications in production
• Build, coach, and technically assess a high-performing team of developers; set engineering standards and raise the technical bar in hiring
• Build strong relationships with business stakeholders and external technology and service providers
• Ensure solutions meet security, compliance, and data integrity requirements

Qualifications

• Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent experience
• 8+ years of progressive IT experience, including technical leadership or IT management, with recent hands-on development or solution design experience (this is not a purely managerial role)
• Hands-on experience delivering and supporting applications on the OutSystems low-code platform (O11 and/or ODC); OutSystems certification is an asset
• Hands-on experience with Microsoft Azure services (for example App Services, Azure SQL, Entra ID, Key Vault, Azure DevOps); Azure certification is an asset
• Experience delivering and supporting enterprise platforms such as CRM, integration, cloud, and data platforms
• Experience managing vendors and working with global, cross-functional stakeholders
• Strong communication, analytical, and problem-solving skills

The typical hiring range for this position is $100,890-$132,416 CAD gross annually. The actual base pay offered will depend on factors such as education, licenses, certifications and experience. As part of our total rewards offering, permanent employees in this position may be eligible for our annual bonus program, subject to program eligibility requirements.

CSA Group is an Equal Opportunity Employer and is committed to diversity, equity, and inclusion. We prohibit discrimination and harassment of any kind based on any grounds stipulated by applicable laws. We are an organization where opportunities are based on skills and abilities, and differences are respected and valued. Please contact us at [e-mail] if you require accommodation in the interview process.