IT Manager

SysGen; Calgary; On-site; CAD 80,000 - 120,000; Full time

Job summary

Join SysGen as an IT Manager to lead a team and shape technology solutions for clients. This dynamic role involves strategic planning and overseeing service delivery. If you're passionate about IT and leadership, SysGen offers a vibrant workplace where employees are respected and rewarded.

Benefits

Paid professional training courses

Distinctive compensation program

Culture of health & wellness

Diversity & inclusion initiatives

President’s Club for top employees

Unique double dip time-off policy

Group benefits plan

Award-winning company culture

Qualifications

• 5+ years’ experience in Operating Systems and Networking.
• 3+ years’ experience in IT / IS management.
• Proven competency in monitoring and optimizing computer systems.

Responsibilities

• Lead a team of technical professionals to deliver IT services and solutions.
• Monitor service targets for client satisfaction and retention.
• Define and support strategic IT plans and projects.

Skills

Operating Systems

Networking

IT Management

Strategic Planning

Team Leadership

Education

Bachelor’s degree or Diploma in Information Technology, Computer Science

Tools

ITIL v3 / 4

MSCE

VCP

CCNA

Job description

SysGen Solutions Group changes the way people use technology to solve business challenges and enhance productivity, collaboration and processes. OurIT solutions include fully managed IT services, network administration and design,cloud computing, cybersecurity and data management. We’re committed to providing unmatched customer service, comprehensive IT support, and innovative IT solutions for clients across Alberta and British Columbia.

We are looking for an exciting & enthusiastic addition to assist in leading our growing tech team.The IT Manager builds strategic plans and technology solutions based on client business goals. Responsible for leading a team of technical professionals, this position oversees the effective and efficient delivery and evolution of services to their assigned clients.

Working at SysGen means being part of a team of dedicated professionals who refuse to take themselves too seriously. We work hard to foster an inspiring, energetic and healthy work environment where our employees are respected, empowered, and rewarded for going the extra mile. We value honesty, kindness, and out-of-the-box thinking.

Life at SysGen Solutions – Perks & Benefits – What’s in it for you?

• Professional Training : Paid-for courses to meet your career development goals.
• Distinctive Compensation Program : The base salary and variable compensation program give you the ability to drive your annual income.
• Culture of Health & Wellness : We believe that work-life balance is important – when you have time to refresh with family and friends you are more energized and engaged in everything you do.
• Diversity & Inclusion : Collaboration & Relationships are two of our Guiding Principles because we know the energy and ideas that are generated when diverse experiences and talent work together toward solutions.
• President’s Club for ALL Employees : SysGen recognizes employees from every department who go above and beyond with an all-expenses-paid trip to a fun destination. Last time it was Mexico!
• Unique Double Dip Time-Off Policy : Double your vacation time with a payout option at the end of the year!
• Group Benefits Plan : A comprehensive plan to cover the needs of you and your family.
• Award-Winning Culture : We invest in our people and drive innovation. Here are some of our awards : Channel Futures MSP 501 : Top Managed Services Providers (2023, 2024) Canada’s Top 100 Small & Medium Employers (2018, 2019, 2021, 2022) Alberta’s Top 75 Employers (2017, 2018, 2022) Canada’s Top Growing Companies by The Globe and Mail(2019 & 2021, 2022) CDN Top 100andCRN MSP 500 awards (2015-2021) Top Managed Services Provider by Channel Futures(2022, 2023)

Responsibilities :

• Work across multiple SysGen accounts as their IT Manager and Strategist to provide technology solutions to business challenges
• Monitor service and financial targets of existing contracts to support client satisfaction and retention, and the growth of the organization in both technical services activity and project work.
• Define, deliver and arrange support for strategic plans and projects in the implementation of IT assets and accomplishing clients’ IT goals. This includes evergreening strategies, or migration to new technologies identified as either lowering costs or increasing efficiencies.
• Validate Service Level Agreement objectives against field performance and provide feedback to service teams
• Provide direct management and leadership to the Technical Account Executives. Communicate values, strategies, objectives; planning, monitoring and appraising job results; develop a climate for offering information and opinions
• Increase SysGen’s effectiveness by orienting, training, coaching, and counselling staff, as well as identifying unique training or knowledge needs to support and service clients
• Ensure technicians document a knowledge base of their assigned clients
• Run ticketing system reports to identify patterns of failure in technology and / or personnel, and prescribe correctional programs for recurring issues as indicated through reporting from the ticketing system
• As part of the Escalation Group, be available to assume the role of Escalation Manager where needed. Manage technical teams for incident and problem management
• Ensure SysGen monitoring tools are properly configured and utilized for clients
• Exhibit leadership behaviours that value our people, help employees reach their full potential, and enable them to create a high-performance work environment
• Maintain quality service by establishing corporate standards and enforcing SysGen standards, suggesting areas for improvement to the client’s internal processes and identifying and creating policies in alignment with the client’s needs and their HR processes

Requirements :

• 5+ years’ experience in Operating Systems and Networking.
• 3+ years’ experience in IT / IS management, including strategic planning.
• Bachelor’s degree or Diploma in Information Technology, Computer Science, a related field, or equivalent experience is an asset
• ITIL v3 / 4 or other ITSM best practices certification program is an asset
• Relevant IT Vendor certifications (MSCE, VCP, CCNA, etc.) is an asset
• Proven competency in monitoring, maintaining and optimizing computer systems, security, network and systems administration, databases and data storage systems, and phone systems
• Depth of knowledge in IT infrastructure and operations best practices and emerging technologies
• Management of technical teams of 4-8 people.
• Ability to liaise with all levels of the client organization and provide executive-level communication and presentations
• Ability to work remotely and on-site as required

SysGen employees are guided by our 8 Guiding Principles :

Relationships Responsibility

Interested in applying and learning more about SysGen?

APPLY NOW

SysGen follows the principles of equal opportunity, diversity, and inclusiveness regarding our hiring and promotion procedures.