IT Infrastructure Delivery Manager - Managed Services

Wipro Technologies; Mississauga; On-site; CAD 100,000 - 150,000; Full time

Job summary

Wipro Limited in Mississauga, Ontario, is seeking an IT Infrastructure Delivery Manager for Managed Services. You will lead steady-state and transformation work across DC, Cloud, Network, and Security, while owning governance, metrics, and client outcomes.

You will drive ITIL-based operations, orchestrate multi-vendor delivery, and mentor global teams. The role emphasizes automation, AI-driven improvements, and strong CXO-facing communication.

Qualifications

• 10–15+ years in IT infrastructure delivery with large-scale managed services experience.
• Deep ITIL-based service management, SLA governance, and risk controls.
• Experience leading multi-vendor delivery and client engagements at CIO/CxO level.
• Strong communication, governance, and leadership capabilities.
• Engineering degree; ITIL mandatory; PMP/PRINCE2/Cloud/Security/AI-related certifications preferred.

Responsibilities

• Accountable for steady-state and transformation delivery across infrastructure towers (DC, Cloud, Network, Workplace, Security).
• Establish and lead delivery governance with service reviews, cadence, risk management, audits, and compliance.
• Drive ITIL processes and preventive, repeatable, and measurable operations at scale in a multi-vendor ecosystem.
• Lead high-severity incidents and crises with effective RCA and rapid resolution.
• Drive service improvement initiatives focused on MTTR reduction, automation-led productivity, and cost optimization.
• Provide architecture-level oversight on changes, migrations, and upgrades, ensuring scalable and secure designs.
• Lead adoption of automation, observability, AIOps, self-healing, and AI/GenAI-assisted operations.

Skills

ITIL-based service management

SLA governance

Vendor management

Stakeholder communication

Automation/AIOps

Education

Engineering degree or equivalent

ITIL certification (mandatory)

PMP/PRINCE2/certifications (preferred)

Job description

IT Infrastructure Delivery Manager – Managed Services

City: Mississauga
State/Province: Ontario
Posting Start Date: 9/30/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Key Responsibilities

• Accountable for steady‑state and transformation delivery across infrastructure towers (DC, Cloud, Network, Workplace, Security) with clear ownership for SLA, KPI, CX, and contract adherence in a 24x7 managed services model.
• Establish and lead strong delivery governance including service reviews, operational cadence, risk management, audits, and compliance to contractual, regulatory, and enterprise standards; ensure zero surprises for clients and stakeholders.
• Drive maturity and consistency across ITIL processes (Incident, Problem, Change, Request, Capacity, Availability), embedding preventive, repeatable, and measurable operations at scale in a multi‑vendor ecosystem.
• Ensure platform stability, resilience, DR/BCP readiness, and capacity sufficiency through proactive monitoring, trend analysis, and resilience design, minimizing downtime and business impact.
• Lead high‑severity incidents and service crises with confidence and clarity, ensuring rapid resolution, effective stakeholder communication, strong RCA, and systemic corrective actions.
• Drive ongoing service improvement initiatives focused on MTTR reduction, ticket deflection, automation‑led productivity, cost optimization, and service quality uplift.
• Provide architecture‑level oversight on infrastructure changes, migrations, cloud transitions, and upgrades, ensuring designs are operationally scalable, secure, and supportable in BAU.
• Lead adoption of automation, observability, AIOps, self‑healing, and AI/GenAI‑assisted operations; translate innovation from pilots to production to deliver tangible efficiency and reliability gains.
• Govern OEMs, hyperscalers, and partner ecosystems with outcome‑based accountability, ensuring aligned delivery, performance transparency, and value realization.
• Act as a trusted delivery leader for senior client stakeholders, translating operational complexity into outcomes, risks, and value narratives suitable for CxO‑level forums.
• Build, lead, and retain high‑performing global delivery teams with strong focus on capability building, succession planning, and transformation‑ready skills.

Key Requirements

• 10–15+ years in IT infrastructure delivery with substantial experience in large‑scale managed services, including steady‑state operations, transitions, transformations, and renewals.
• Deep understanding of ITIL‑based service management, SLA governance, risk controls, audit readiness, and operational reporting in contract‑driven environments.
• Strong working knowledge of data center, network, compute, storage, cloud, hybrid infrastructure, and security integration, with ability to influence architecture and design decisions.
• Proven ability to lead during ambiguity, crises, and high‑pressure situations while maintaining service stability, stakeholder confidence, and team morale.
• Experience in defining and managing operational metrics, dashboards, and trend‑based insights to drive preventive actions and continuous improvement.
• Exposure to or hands‑on leadership in automation, AIOps, observability platforms, and AI‑driven service delivery; strong passion for modernizing managed services operations.
• Excellent communication and influencing skills with ability to engage CXOs, clients, and internal leaders using clear, outcome‑focused narratives.
• Demonstrated capability in leading large, distributed teams and managing vendors through performance governance and value‑based engagement models.

Engineering degree or equivalent required; ITIL mandatory; PMP / PRINCE2 / Cloud / Security / AI‑related certifications preferred. Mandatory Skills: AI ML Ops Infrastructure.Experience: 8-10 Years. The expected compensation for this role ranges from CAD 100000 to CAD 150000.

Reinvent your world. We are building a modern Wipro. We are an end‑to‑end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

Contact

If you encounter a suspicious email or advertisement offering positions at Wipro, please send us an email to [e-mail]. Do not send your CV to this address as it is not monitored for CVs and professional applications.

Any complaints or concerns regarding unethical or unfair recruiting practices should be directed to our Ombuds group at [e-mail].

We are an equal‑opportunity employer. All qualified candidates will receive consideration for employment regardless of race, colour, caste, belief, religion, sex, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, veteran status, or any other protected characteristic under the law.

Wipro is committed to creating an accessible, inclusive, and supportive workplace. Reasonable accommodations will be provided to all candidates, including those with disabilities, throughout the recruitment and selection process. Accommodations should be communicated in advance of the application where possible and will be examined on an individual basis. Wipro offers equal opportunities to all and values diversity.