IT Incident Management SME

MSP Corp Prairies; Brantford; Remote; CAD 30,000 - 60,000; Part time

Job summary

A leading IT services provider is seeking an IT Incident Management SME for an advisory role, focusing on ITIL compliance and process improvement. The position is remote, with a commitment of 8 hours per week. Candidates should have 8–10 years of experience in IT Incident Management and strong communication skills. This role offers a flexible schedule and competitive pay up to $100 per hour.

Qualifications

• Minimum 8–10 years relevant experience in IT Incident Management.
• Strong knowledge of IT service management frameworks.
• Experience advising on process improvements.

Responsibilities

• Review existing IT Incident Management documentation.
• Participate in project meetings to provide advice.
• Assess current practices for ITIL compliance.

Skills

IT Incident Management

ITIL best practices

Stakeholder engagement

Communication skills

Job description

Advance Your Career with a Role in IT. Now Hiring on Behalf of Our Client: IT Incident Management SME

• Position Title: IT Incident Management Subject Matter Expert (SME) – Advisory Role (Consultant or part time 1 year mandate)
• Location: Remote (Canada based)
• Contract duration: 1 year (with potential downtime during project phases)
• Commitment: 8 hours per week, flexible schedule (some weeks more, some weeks less)
• Rate: Up to $100 hrs
• Security clearance: Federal enhanced reliability (or eligibility to obtain – Canadian Citizenship and 5+ years residency required)
  
  

At MSP Corp, we don’t just build our own teams — we help our clients build theirs. As a national leader in managed IT services, we partner with exceptional companies to find the right talent to power their growth. We are currently supporting one of our clients in the search for an IT Incident Management SME.

About The Role

Our client currently is seeking for an IT Incident Management SME to join his team in support of an ongoing IT Incident Management audit project. This is an advisory-focused role providing expert guidance, ensuring ITIL alignment, and sharing best practices with our client team.

What You Will Do

• Review and analyze existing IT Incident Management documentation and processes
• Participate in key project and client meetings to provide strategic advice and expert recommendations
• Assess current practices for ITIL compliance and identify opportunities for improvement
• Advise on incident classification, prioritization, escalation, and resolution processes
• Support development of recommendations and roadmap for optimized incident management
• Provide insights on metrics, reporting, and governance for incident management performance
  
  

What We Are Looking For

• Proven expertise in IT Incident Management (minimum 8–10 years relevant experience)
• Strong knowledge of ITIL best practices and IT Service Management frameworks
• Experience advising on incident management process improvements in enterprise or public-sector environments
• Excellent communication and stakeholder engagement skills
• Eligible for or currently holding Enhanced Reliability security clearance
  
  

Ready to make a difference? Join us and shape the future. Apply today!