IT Helpdesk Technician II OR I (Permanent, Full-Time)

City of Kamloops; Kamloops; On-site; CAD 30,000 - 60,000; Full time

Job summary

A municipal government in Kamloops is looking for an IT Helpdesk Technician to provide exceptional technical support. The chosen candidate will troubleshoot IT issues, support hardware, software, and network systems, and work in a fast-paced environment. Required qualifications include a diploma in information systems and relevant Microsoft certifications. This full-time role offers competitive hourly rates from $40.247 to $46.931.

Benefits

Comprehensive benefits package

Equal opportunity employer

Qualifications

• Minimum three years of experience in IT support for IT Helpdesk Technician II.
• Minimum two years of experience in IT support for IT Helpdesk Technician I.
• Ability to obtain and maintain RCMP enhanced security clearance.

Responsibilities

• Troubleshoot and resolve IT issues for clients.
• Support hardware, software, network, and security systems.
• Work independently and as part of a team in a fast-paced environment.

Skills

Troubleshooting IT issues

Customer service

Managing Windows and iOS endpoints

Supporting Office 365

Network management (DNS, DHCP)

Education

Post-secondary diploma in information systems

Tools

Microsoft 365

Windows Server

Active Directory

Job description

Position Overview

Are you passionate about solving technical problems and providing excellent customer service? If so, the City of Kamloops has an exciting opportunity to join our IT team as an IT Helpdesk Technician. In this role, you will troubleshoot and resolve various IT issues for internal and external clients, supporting hardware, software, network, and security systems. The position requires a strong technical background, excellent communication skills, and a customer-oriented attitude. Our IT Helpdesk Technicians work independently and as part of a team in a fast-paced environment. If this sounds like a career that interests you, apply today!

Please note, our preference is to hire an IT Helpdesk Technician II. However, if no qualified applicants are found, we may hire an IT Helpdesk Technician I. See the attached job descriptions and qualifications for both positions.

The successful candidate for IT Helpdesk Technician II ($46.931/hour) must have:

• A post-secondary diploma in information systems from a recognized institute of technology.
• Microsoft Fundamentals level certification in Microsoft 365 or equivalent (expired certifications accepted).
• Microsoft Associate level certification in Microsoft 365 Security or Identity Access Administration or equivalent (expired certifications accepted).
• Microsoft Associate level certification in Microsoft 365 Messaging Administration or equivalent (expired certifications accepted).
• Valid BC Driver’s licence - Class 5.
• At least three years of experience managing Windows and iOS endpoints, IP LAN and Wi-Fi, DNS and DHCP, Active Directory, AV equipment, printing, POS equipment, with two years supporting Office 365, Exchange Online, Intune, Group Policy, and Windows Server.
• Ability to obtain and maintain an RCMP enhanced security clearance. Failure to maintain this clearance will result in termination.

The successful candidate for IT Helpdesk Technician I ($40.247/hour) must have:

• A post-secondary diploma in information systems.
• At least two years managing Windows and iOS endpoints, LAN, DNS, DHCP, Active Directory, AV, printing, POS, with one year supporting Office 365, Exchange Online, Intune, Group Policy, and Windows Server.
• Ability to obtain and maintain an RCMP enhanced security clearance. Failure to do so will result in termination.
• Valid BC Driver’s licence - Class 5.

Applicants working in positions of trust or with vulnerable persons must complete a police information check before formal employment offers are made. A comprehensive benefits package is included. This is a CUPE local 900 position.

To qualify for an RCMP Security Clearance, applicants must be Canadian citizens or Permanent Residents who have resided in Canada for at least three of the last five years.

Hours & Days of Work

Monday - Friday, 7 hours per day, between 7:00 AM and 5:00 PM

Hourly Rate

Either $40.247 or $46.931

If you need assistance or have individual needs during the application process, contact the Human Resources Department at [e-mail] or in person at 6-510 Lorne Street.

We are an equal opportunity employer. Applications are accepted online at kamloops.ca/careers. Only selected applicants will be contacted.