It helpdesk level 1

Fed IT; Montreal; On-site; CAD 45,000 - 60,000; Full time

Job summary

A recruitment agency specializing in IT is looking for a Level 1 IT Technician to provide on-site support in Montreal. The role involves daily user assistance, technical incident resolution, and managing hardware inventory. The ideal candidate should be bilingual in French and English, knowledgeable about Windows systems, and possess strong troubleshooting skills. This is a permanent, on-site position within a collaborative team environment.

Qualifications

• Knowledge of Windows systems (PC, servers, network, mobile devices).
• Proficiency in Active Directory and Windows 10.
• Bilingual in French and English due to interactions with suppliers.

Responsibilities

• Provide daily user support and incident resolution.
• Diagnose and resolve technical incidents collaboratively.
• Manage hardware inventory and log interventions.

Skills

Knowledge of Windows systems

Proficiency in Active Directory

Good communication skills

Troubleshooting abilities

Bilingual in French and English

Job description

Hello,
I'm Clémence, a recruitment and business development consultant at FED IT, a recruitment agency specializing in IT professions.
We handle both temporary and permanent recruitment.
Our consultants are IT experts who speak your language and work in your environment. We cover IT, development, business intelligence, and infrastructure roles.

We are currently seeking a Level 1 IT Technician to join a company in the transportation sector located in Lasalle. This is a permanent position, 100% on-site.

Are you passionate about user service, enjoy solving various technical problems, and want to develop in a collaborative environment? If so, this role is for you. You will be part of a small IT team reporting to the IT Manager.

Responsibilities:
• Provide daily user support: incident resolution, queue management, request follow-up.
• Diagnose and resolve technical incidents collaboratively.
• Offer proactive technical support and quick solutions to end-users.
• Analyze root causes and ensure complete resolution.
• Escalate complex issues as needed.
• Write and update training manuals for software and equipment.
• Assist in IT onboarding for new employees.
• Document recurring problems and update procedures.
• Manage hardware inventory, assemble/dismantle equipment.
• Log interventions in the ticketing system.
• Stay informed about new IT technologies and trends.
• Perform certain technical tasks outside normal hours (updates, reboots, maintenance).
• Provide multi-skilled support: hardware, software, networks, systems.

Profile:
• Knowledge of Windows systems (PC, servers, network, mobile devices).
• Proficiency in Active Directory and Windows 10.
• Good communication and user relation skills.
• Ability to learn new technologies and troubleshoot confidently.
• Basic support knowledge for laptops and desktops.
• Understanding of desktop applications, printing, and client/server systems.
• Ability to explain technical concepts clearly and manage priorities.
• Bilingual in French and English, spoken and written, due to interactions with North American suppliers.

The use of English is essential for this role because:
- Communication with international clients and partners.
- Collaboration with English-speaking suppliers.
- Drafting reports, proposals, and contracts in English for our global clientele.