IT Help Desk Technician - Level 1

VC3; Toronto; Remote; CAD 40,000 - 60,000; Full time

Job summary

A technology service provider is seeking an IT Help Desk Technician to provide remote support for clients related to computer systems, hardware, or software. The ideal candidate will have at least one year of technical support experience, manage technologies such as Windows and Microsoft Office, and effectively triage service requests. Strong communication skills and problem-solving abilities are essential for this role.

Qualifications

• At least 1-year practical experience in a technical support position.
• Experience managing & working with various Microsoft technologies.

Responsibilities

• Provide end-user support to incoming phone requests.
• Triage inbound service requests and provide resolutions.
• Install, modify and repair computer hardware & software.

Skills

Technical support experience

Communication skills

Problem-solving

Education

Post-secondary technical education

Tools

Windows 7, 8, & 10

Microsoft Office Suite (2010 & Newer)

Active Directory

Office 365

Job description

Job Description

Job Description

Description

Are you passionate about IT? Do you enjoy working in a customer service setting? Do you excel in a fast-paced and dynamic work environment?

Culture is an integral part of working at CompuVision. Our company values represent the most important values, the ones we live by : Passionately Curious We challenge the status quo, seek continual improvement and are constantly learning.

Go Beyond, We show that we care through positively impacting others through our actions, properly communicating expectations and executing them consistently

Own It, We have courage to do what’s right, resolve to take responsibility, and grit to cross the finish line.

Serve as One, Together we are greater than the sum of our individuals, and teamwork is essential to success.

Our Noble Promise - “ Developing Growth Minded People ” - Is the driving force behind our values and why we do what we do.

Working remotely, the IT Help Desk Technician l is responsible for providing technical assistance and support to CompuVision clients related to computer systems, hardware, or software. They are also responsible to respond to client inquiries, running diagnostic programs, isolating problems, and determining and implementing solutions with a defined scope of support.

Key Responsibilities

• Provide end user support to inbound phone requests from CVS clients.
• Triage inbound service requests from CVS clients and determine the appropriate course of action to resolve the issue.
• Use the “Issue identification” model to identify problems with client computers.
• Install, modify and repair computer hardware & software.
• Run diagnostic programs to resolve computer problems.
• Tier 1 server & Network device management. (Connectivity issues & New user setup)
• Resolve technical problems with WAN & LAN issues
• Follow-up with clients to assure issue resolution
• Escalate out of scope issues to ROC II team.
• Train and educate CompuVision clients on technical standards.

Additional Responsibilities :

Maintain accurate and up to date documentation through the change management process.

Maintain accurate and real time up to date timesheets.

Attend monthly training & team meetings as required.

Participate in the on-call rotation (1 week every 3-4 months

Skills Knowledge and Expertise

Education Requirements, Skills, and Knowledge

At least 1-year practical experience in a technical support position or recent technical education experience in a post-secondary environment.

At least 1-year demonstrated experience managing & working with the following technologies :

Windows 7, 8, & 10

Microsoft Office Suite (2010 & Newer)

Windows Server 2008 R2, 2012 R2, 2016

Active Directory

DHCP

Terminal Services

Microsoft Exchange 2007, 2010, 2013

Office 365

Thank you for your interest in CompuVision. We appreciate all applications; however, only those candidates selected for an interview will be contacted.