IT Help Desk Technician (Currently Hiring)

I.T. ISIN Solutions; Kamloops; On-site; CAD 30,000 - 55,000; Full time

Job summary

A leading company specializing in IT solutions is seeking an IT Technician in Kamloops. The role involves providing support for clients and networks, troubleshooting technical issues, and ensuring high client satisfaction. Ideal candidates will have a diploma in Computer Science and strong customer service and networking skills, thriving in a fast-paced environment.

Qualifications

• 2 years recent experience in customer service/computer-related role.
• Strong knowledge of networking, IT systems, security, and servers.
• Certifications in Microsoft, CISCO, CompTIA are preferred.

Responsibilities

• Gather information related to client issues.
• Resolve 80% of client issues prior to escalation.
• Perform server maintenance and troubleshoot network equipment.

Skills

Networking skills

Customer service experience

Communication skills

Troubleshooting skills

Documentation

Problem-solving

Adaptability

Team player

Education

Diploma in Computer Science / Networking / Systems Administration

Tools

HaloPSA

Autotask

Connectwise

Microsoft MOS

MCITP

CISCO CCENT

CCNA

CompTIA A+

Network+

Server+

Job description

The IT Technician is responsible for providing support for clients and client networks reporting to the Managing Technician. This is a temporary full-time position which could lead to permanent full-time for the right person. This is an on-site position in Kamloops, BC with work hours from Monday to Friday, 8 : 30 AM to 5 : 00 PM, and occasional pager duty.

Job Description

We’re looking for Support Technicians with quantifiable networking skills and customer service experience. As a support technician, communication skills and knowledge of computer systems, servers, and software is paramount. You are reliable, can troubleshoot without direction, and place importance on thorough documentation. We have very high standards for ethics in our workplace… your personal ethics naturally affect and spread through our company and our customer relationships. Please add the word pineapple into your email. The ideal candidate will be an adaptable self-starter who is able to multitask with ease in a fast-paced environment, be punctual and consistent, and be willing to suggest, discuss and implement new ideas to improve efficiency in the company.

Duties & Responsibilities

• Gathering relevant information related to a client issue
• Ability to identify, investigate, assess, document, and resolve network software and hardware problems
• Ability to communicate clearly and effectively while speaking with both end users and technical support
• Ability to resolve 80% of client issues prior to escalation
• Server maintenance and troubleshooting
• Basic client support including DHCP reservation, GPO creation, security groups, user creation, e-mail, and Exchange troubleshooting
• Client Workstation, Server, and printer onboarding (creation of documentation, workstation and server setup, domain transition)
• Ability to install, configure, operate, and maintain computer equipment, network appliances, and software applications

Knowledge and Skills

• Experience with ticketing solutions (HaloPSA, Autotask, Connectwise)
• Ability to quickly learn and utilize new programs / software
• Methodical, consistent, and creative troubleshooting skills
• Comfortable working in a time-sensitive environment with deadlines and interruptions
• Enthusiastic team player with excellent communication skills
• Excellent writing and research skills
• High level of common sense and adaptability to thrive in an environment of growth

Education, Training, and Experience

• Diploma in Computer Science / Networking / Systems Administration with a strong knowledge of networking, IT systems, security, servers, and firewalls
• Recent, related experience of two years in a customer service / computer-related role
• Or an equivalent combination of education, training, and experience
• Other certifications : Microsoft MOS, MCITP server and / or Client, CISCO CCENT or CCNA, CompTIA A+, Network+, Server+