IT Help Desk Technician

Friendly Senior Living; Swift Current; On-site; CAD 55,000 - 70,000; Full time

Job summary

A leading agricultural solutions provider in Swift Current is seeking an IT Help Desk Technician. You will support day-to-day IT needs and assist in maintaining core systems, including Microsoft and Citrix environments. The ideal candidate has over 3 years of experience in IT support and strong knowledge of Windows operating systems. The role offers competitive wages and opportunities for advancement.

Benefits

Competitive wages

Benefits

RRSP matching

Opportunities for learning and advancement

Qualifications

• 3+ years of IT support experience.
• Education in Computer Science/Information Technology or related field.
• Strong knowledge of Windows operating systems and Microsoft 365.

Responsibilities

• Respond to IT requests for hardware, software, accounts, and connectivity.
• Set up and maintain computers, phones, printers, and related equipment.
• Assist with Citrix environment and virtual desktop support.

Skills

IT support experience

Communication skills

Customer-focused approach

Education

Education in Computer Science/Information Technology

Tools

Windows operating systems

Microsoft 365

Citrix

TCP/IP

DNS

VPN

Job description

About S3 Group Ltd.

S3 Group Ltd. is a Saskatchewan-based manufacturer providing innovative solutions to the agricultural industry through multiple divisions across North America. We value innovation, teamwork, and quality in everything we do.

The Role

We are hiring an IT Help Desk Technician to support day-to-day IT needs and assist with maintaining core systems, including our Microsoft and Citrix environment. This position combines front-line user support with opportunities to take on more advanced infrastructure responsibilities.

Key Responsibilities

• Respond to IT requests for hardware, software, accounts, and connectivity
• Set up and maintain computers, phones, printers, and related equipment
• Assist with Citrix environment and virtual desktop support, monitoring, and upgrades
• Work with external vendors and document solutions to improve IT processes

Qualifications

• 3+ years of IT support experience
• Education in Computer Science/Information Technology or related field
• Strong knowledge of Windows operating systems and Microsoft 365
• Citrix experience strongly preferred
• Basic networking knowledge (TCP/IP, DNS, VPN)
• Clear communication skills and a customer-focused approach

Assets

Experience with SQL, Microsoft O365 Exchange, QuickBooks, and Crystal Reports; relevant certifications; and exposure to manufacturing or multi-division environments.

Why Join S3

We offer competitive wages, benefits, and RRSP matching, along with opportunities to keep learning and advancing. Take the next step in your career - come grow with us.