IT Help Desk Support Specialist Level 1

myPlace Health; Compton; On-site; CAD 60,000 - 80,000; Full time

Job summary

A healthcare organization in Quebec is seeking an IT Support Specialist (Level 1) to be the frontline for tech support, assisting employees with hardware, software, and network issues. This role offers exposure to a variety of tools and systems, perfect for those eager to grow their IT career in a mission-driven environment. The position is full-time with a competitive hourly wage between $28.84 - $36.05.

Benefits

401k with Employer match

Medical plans with premium coverage

Generous PTO starting at 20 days

Professional development opportunities

Family-friendly policies

Qualifications

• 1–2 years in a help desk or technical support role, providing real-world solutions to end-users.
• Familiar with Windows OS, Office 365, Teams, and SharePoint.
• Understanding of Microsoft 365 Admin Center, user/group permissions, and identity access management.
• Experience with Windows and Mac OS laptops, desktops, network printers, and mobile devices.

Responsibilities

• Act as the first point of contact for employees experiencing IT issues.
• Assist users in-person, via email, chat, or remote tools.
• Troubleshoot problems related to Windows OS and Microsoft 365.
• Document all support interactions clearly in the ticketing system.
• Prioritize incoming support tickets based on urgency and impact.

Skills

Hands-on IT support experience

Microsoft tech know-how

Admin basics

Hardware troubleshooting

Customer-first mindset

Task-juggling ability

Familiarity with ticketing systems

Experience in healthcare environments

Job description

About myPlace Health

myPlace Health was founded in 2021 by mission-aligned healthcare leaders and organizations that are committed to drastically improving health outcomes, quality and experience for vulnerable older adults and frail seniors. We specialize in providing value-based, comprehensive care and coverage for older adults with significant needs so they can thrive in the homes they love and in the communities they cherish.

Our mission is simple: to enable older adults to live the independent lives they deserve. We pursue this mission through our myPlace PACE (Program of All-Inclusive Care for the Elderly) model, which provides seamless primary care, integrated health plan coverage, personalized social engagement, and customized services delivered in the participant’s preferred place.

myPlace Health is building a mission-driven team that shares our passion for redefining the way older adults experience care as they “age in place” in the community. This is a unique opportunity to take on one of our country’s most challenging healthcare problems and join a fast-growing, dynamic team as we prepare to scale our mission to serve more markets.

About This Role

We are seeking a motivated IT Support Specialist (Level 1) to join our growing technology team. In this role, you’ll be the first point of contact for employees who need technical support—troubleshooting hardware, software, and network issues with patience and precision. You'll play a key part in creating a smooth and responsive IT experience by resolving end-user issues, escalating more complex problems to senior engineers or subject matter experts, and ensuring timely follow-up and clear documentation.

This is an excellent opportunity for someone eager to grow their skills in IT support while making a meaningful impact in a mission-driven healthcare startup. You’ll gain exposure to a broad range of tools, systems, and teams while helping keep our day-to-day operations running smoothly.

If you're looking to build your IT career in a fast-paced, purpose-driven environment—we'd love to meet you.

What Does Success Look Like In This Role?

• Be the frontline for tech support: Act as the first point of contact for employees experiencing IT issues involving hardware, software, or network connectivity.
• Provide accessible, multi-channel support: Assist users in-person, via email, chat, or remote tools—delivering helpful, responsive service wherever support is needed.
• Diagnose and resolve common technical issues: Troubleshoot problems related to Windows OS, Microsoft 365, Teams, and other business-critical applications.
• Log and track every ticket with care: Document all support interactions clearly in the ticketing system, including issue details, actions taken, and resolution steps.
• Escalate issues with clarity: Identify problems that require higher-level support and escalate them to senior engineers with detailed, accurate documentation.
• Support user access and onboarding: Set up and manage user accounts, email access, and system permissions during onboarding and offboarding processes.
• Configure and deploy hardware: Assist with the setup and installation of desktops, laptops, and mobile devices, ensuring smooth tech experiences for new and existing users.
• Triage requests effectively: Prioritize incoming support tickets based on urgency and impact, keeping workflows organized and users supported.
• Collaborate across IT teams: Partner with network, security, and application teams to resolve issues that go beyond first-level support.
• Follow up for satisfaction: Ensure each issue is fully resolved by checking in with users and closing the loop with clear communication.
• Perform preventive maintenance: Conduct routine tasks such as system updates, patches, and basic configuration checks to minimize future disruptions.
• Document knowledge for team success: Maintain up-to-date records of common issues and solutions to support consistency, speed, and continuous learning across the team.
• Other duties as needed: Support the IT team with additional responsibilities as assigned to ensure operational excellence and team success.

What Does An Ideal Candidate Look Like?

• Hands-on IT support experience: 1–2 years in a help desk or technical support role, providing real-world solutions to end-users.
• Microsoft tech know-how: Familiarity with Windows OS, Office 365, Teams, and SharePoint, with the confidence to troubleshoot and guide users through these tools.
• Admin basics under your belt: A working understanding of Microsoft 365 Admin Center, Intune Admin Center, user/group permissions, and identity access management.
• Hardware troubleshooting skills: Experience fixing issues with Windows and Mac OS laptops, desktops, network printers, peripherals, and mobile devices like iPhones and iPads.
• Customer-first mindset: Strong communication and problem-solving skills with the ability to explain technical concepts clearly and patiently to non-technical users.
• Task-juggling ability: Comfort prioritizing multiple requests and staying focused in a fast-paced, constantly evolving environment.
• Familiarity with ticketing systems: Exposure to platforms like Freshservice, ServiceNow, or similar is a strong plus.
• Extra credit for healthcare or regulated environments: Prior experience in a healthcare or compliance-focused workplace is a bonus.

The Fine Print:

• Schedule & Structure: This is a full-time, hourly role with a steady Monday–Friday schedule from 8:00 a.m. to 5:00 p.m—no nights or weekends required.
• Where You’ll Work: This is an onsite role based in Los Angeles. You may occasionally travel between our two local sites—and when you do, we’ve got you covered with mileage reimbursement.
• Who You’ll Report To: You’ll be supported by and report directly to our IT Manager, working alongside a collaborative, solutions-focused team.
• Compensation: We offer competitive pay based on your experience and the value you bring to the role.

$28.84 - $36.05 an hour What's in it for you?
myPlace Health offers a robust compensation package for this role that includes cash compensation and other total rewards. Base pay is based on several factors including but not limited to education, relevant work and industry experience, certifications, and location of the role. Onsite roles include appropriate geographic adjustments, while remote roles are typically priced off national pay data.
A Workplace Recognized for Excellence: We are proud to be Certified as a Best Place to Work in 2025, reflecting our commitment to a supportive, inclusive, and rewarding work environment where every team member is valued and empowered to make a difference. Competitive Incentive Plan: Performance-based incentive plan that is beyond the industry standard Growth and feedback opportunities: Enjoy two performance reviews each year (if applicable), designed to support your professional development and celebrate your contributions to our team's success! Preparing you for retirement: 401k with Employer match Medical Plans to fit your needs: Your choice of 6 medical plans, with premium coverage of up to 80% for employees and 75% for all dependents Ancillary benefits to meet your other needs: Dental and vision plans to meet your needs of you and your dependents; health savings account, flexible spending accounts, short- and long-term disability coverages, as well as basic life insurance. myPlace is also proud to offer accident, hospital indemnity, and critical illness benefits for our team. Generous time off: PTO starting at 20 days per year; plus 12 paid holidays per year, and 2 floating holidays per year Professional Development top of mind: Generous CME/CEU budget and time off, and professional development opportunities Making your home office comfortable: A one-time stipend towards setting up your home office, if applicable. Family friendly environment: Family friendly policies, including paid new parent leave and new child care stipend

Ready to Grow With Us?

If you're passionate about technology, love solving problems, and want to be part of a team that’s reimagining care for older adults, we invite you to apply. Join us and help build the IT foundation that supports compassionate, high-quality care every day. We’re excited to meet you.

Your Application

Please submit your resume/CV.

Our Commitment to Diversity, Equity and Inclusion

At myPlace Health, we value the diversity of our team members, and we are committed to building a culture of inclusion and belonging. We pride ourselves to be an equal opportunity employer. People seeking employment at myPlace Health are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), pregnancy or other status protected by applicable law.

COVID-19 Vaccination Policy

At myPlace Health, we provide safe and high-quality care to our participants. To achieve this, we have a policy that strongly recommends Covid-19 vaccination to keep both our team members and participants safe.Medical and religious exemptions can be granted based upon review of proper documentation.We adhere to all federal, state, and local regulations by obtaining necessary proof of vaccination prior to employment.

Beware of Scams and Fraud

Please beware of scams that solicit interviews or promote jobs for opportunities that are not listed on our website or are not directly related to a job you applied for yourself. Please be advised that myPlace Health will never ask you for a credit card, send you a check, or ask you for any type of payment as part of consideration for employment with our company. If you feel that you have been the victim of a scam such as this, please report the incident to the Federal Trade Commission by selecting the ‘Rip-offs and Imposter Scams’ option: https://reportfraud.ftc.gov/#/