IT Generalist - Support, Systems & Networking

ITS Livestock; Okotoks; On-site; CAD 65,000 - 80,000; Full time

Job summary

ITS Livestock is seeking an IT Generalist who thrives in a dynamic environment, handling diverse IT support challenges. The role involves systems administration, networking, and providing exceptional customer support. Join a vibrant team dedicated to enhancing livestock operations with innovative technology and enjoy a flexible work environment with comprehensive benefits.

Benefits

Extended health and dental benefits

Three weeks vacation per year

Opportunities for skill set growth in networking and systems

Qualifications

• 3+ years in a multi-disciplinary IT role (MSP or small enterprise preferred).
• Experience with Windows OS and server administration (2016–2022).
• Valid Alberta Driver’s License and clean driving record.

Responsibilities

• Deliver remote IT support via phone, email, and remote access tools.
• Troubleshoot, install, and maintain a variety of IT systems.
• Document support processes and train users as needed.

Skills

Windows OS Administration

Networking Fundamentals

Remote Support

Troubleshooting

Customer-Facing Support

Time Management

Education

Diploma in Computer Science

Tools

Remote Ticketing Systems

Ubiquiti Unifi

Job description

IT Generalist - Support, Systems & Networking

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Marketing Coordinator at ITS Livestock (Integrated Traceability Solutions)

IT Generalist - Support, Systems & Networking

Bring Your Broad IT Skills to a Role That Combines Challenge, Variety, and Purpose

ITS Livestock has been delivering innovative software, hardware, and IT support to livestock operations across North America for over 25 years. We’re growing our IT team and looking for aversatile, technically skilled IT professionalwho thrives on solving diverse infrastructure and support challenges.

Unlike traditional IT roles, this position offers a dynamic mix of systems administration, networking, remote support, and on-site troubleshooting. If you're energized by variety, hands-on problem solving, and working closely with both clients and internal teams, this is the opportunity for you.

Why Join ITS Livestock?

·A fast-paced, flexible work environment whereno two days are the same

·Collaborative team culturethat values input and supports work/life balance

·Competitive salary andcomprehensive benefits, including:

-Extended health, dental, and health spending account

·Three weeks vacationper year

·Opportunities to grow your skill set innetworking, systems, and emerging technologies

Responsibilities:

· Deliver remote IT supportvia phone, email, and remote access tools from our Okotoks office

· Troubleshoot, install, and maintaina wide range of IT systems, including:

-Windows PCs and servers

-Network infrastructure (routers, switches, firewalls, VPNs)

-Wireless systems (Ubiquiti), access points, and mobile hardware

-Microsoft 365, Active Directory, and DNS/DHCP configuration

· Adapt tounique client environmentswhere infrastructure varies—using creativity and experience to resolve issues efficiently

· Document support processes, update knowledge bases, andtrain usersas needed

· Configure andinstallindustry-specific hardware(e.g., RFID readers, livestock scales)—including physical setup, mounting, and cable runs (we’ll train you)

· Occasionally travel to client sites (approx. 5% of the time), with overnight stays being rare.Vehicle provided for travel to client sites.

Qualifications:

Core Experience:

·3+ years in amulti-disciplinary IT role(MSP or small enterprise preferred)

·Diploma in Computer Science or equivalent combination ofexperience and certifications

Your Skills Should Include:

·Windows OS and Serveradministration (2016–2022)

·Active Directory, Microsoft 365 management, and Exchange

·Networking fundamentals: TCP/IP, VPNs, LAN/WAN, DNS, DHCP, firewalls

·Wireless networking—especiallyUbiquiti Unifi

·Remote support and ticketing systems

·Hardware and software troubleshooting across diverse tech stacks

·Excellent communication andcustomer-facing support skills

·Strong time management and ability tojuggle priorities independently

·Valid Alberta Driver’s License and clean driving record

Bonus Skills (Nice to Have):

·Scripting or automation experience (PowerShell or others)

·Interest in supporting agriculture-specific technology

Ready to Apply?

Submit your resume and a brief cover letter, telling us why this role excites you and how your experience matches our needs.

Note:We sincerely thank all applicants for their interest.Only those selected for an interview will be contacted.

ITS Livestock

#40, 64062 393 Ave East, Okotoks, AB T1S 0L1

www.itslivestock.com

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Software Development

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