IT Field Technologist

Abbotsford School District; Abbotsford; On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Extended Health & Dental Plan

Municipal Pension Plan

Job summary

The Abbotsford School District is seeking an IT Field Technologist to provide end-user computer software and hardware support across schools and district staff. Working under the Manager—Information Technology, you will troubleshoot hardware and software, document calls, and assist with basic training sessions.

This 12-month continuing role runs Monday to Friday, 8:00 AM to 4:30 PM, with eligible benefits through the Extended Health & Dental Plan and Municipal Pension Plan.

Qualifications

• Grade 12 diploma or equivalent with post-secondary computer tech training.
• Minimum 3–5 years related work experience in technical support.
• Experience in a Windows environment and with AD is required.
• Driver's license (Class 5) is required; able to travel as needed.
• Strong communication, multi-tasking and problem-solving abilities.

Responsibilities

• Provide end-user hardware and software support for schools and staff.
• Troubleshoot hardware, software, backups and restorations.
• Document calls and track work orders; may deliver basic training.
• Maintain Active Directory and security/access controls.
• Coordinate with vendors for problem resolution and upgrades.
• Assist with server/network maintenance and WAN/LAN issues.

Skills

Communication skills

Multitasking

Problem solving

Team collaboration

Customer service

Education

Grade 12 diploma

Post-secondary computer technology program

Technology certification

Tools

Microsoft Windows

Active Directory

Google G-Suite

WHMIS & WorkSafeBC knowledge

Job description

The Abbotsford School District is located on the traditional and unceded territory of the Semá:th First Nation and Mathxwí First Nation. With this, we respect the longstanding relationships that Indigenous Nations have to this land, as they are the original caretakers.

Why the Abbotsford School District?

Working in public education is both challenging and rewarding, but at the Abbotsford School District we truly believe that every one of our employees has the opportunity to help children learn, grow, and succeed.

Every day, in every classroom and office at Abbotsford School District, our employees provide a world-class, innovative educational experience for over 21,000 students. We provide a workplace that fosters creativity, inspires excellence, and challenges everyone to embrace growth.

Why Abbotsford?

Located under an hour from Vancouver, the Abbotsford School District is settled in the heart of the beautiful Fraser Valley and surrounded by spectacular mountain views.

Position Summary

This unionized position is a 12-month, continuing position based out of our Information Technology Centre. Hours of work are Monday to Friday, 8:00 AM to 4:30 PM. This position is eligible to participate in the Extended Health & Dental Plan, as well as pension contributions to the Municipal Pension Plan.

Under the direction of the Manager—Information Technology or designate, the IT Field Technologist is responsible for the provision of end-user computer software and hardware support to all schools and district staff. The incumbent will be an active member of the Information Technology team and will be responsible for hardware and software troubleshooting for resolution, tracking of all calls received for follow-up reporting and may deliver basic training sessions.

The work involves the performance of a variety of technical tasks under limited supervision and in accordance with clearly established policies and procedures. Sound judgment is required in handling new assignments and determining new work methods with new and/or unusual problems referred to the Manager—Information Technology or designate. Work is periodically reviewed for quality of service provided and adherence to established standards of performance.

Specific Accountabilities

Supporting and assisting, on-site or remotely, with routine maintenance of District servers, networks and operating systems, cloud services, including, but not limited to the following duties:

• Ensuring functionality including password management, user management, backup administration and documentation of set-ups, changes and updates;
• Responsible for strategies and performing script development, image deployment, maintenance and updating;
• Responsible for troubleshooting hardware, software, back-up and restoration problems;
• Responsible for management of importing and exporting user/group/computer accounts;
• Troubleshooting network problems, identifying major problems and referring recurring, on-going and highly complex problems to the appropriate channels for resolution;
• Responsible for testing and piloting of new hardware and software;
• Responsible for computer hardware and software upgrades and installation including ensuring the maintenance and upkeep of inventory using the District work order system and reporting variances from the District lists;
• Responsible for support and administration of Active Directory;
• Providing support and administration of local security, file system access, and access to local resources;
• Assisting and liaising with vendors regarding problem resolution and clarification of upgrades;
• Receiving telephone inquiries and e-mails from District employees and maintaining a detailed log of the nature and follow-up the inquiry;
• Maintaining a working knowledge of district operational/personnel policies related to the position;
• Maintaining confidentiality in all matters pertaining to the district and its operation;
• Participating and offering assistance to all areas of the Technology team; working on committees as required and offering input in all matters concerning operations;
• Performing all other such duties as may be assigned by the IT Manager or designate;
• The incumbent is responsible for keeping up to date on current and emerging technologies.

Qualifications, Knowledge, Skills, And Abilities

• Grade 12 diploma, or equivalent, supplemented by completion of a recognized post-secondary computer technology program or equivalent. A current technology certification is also required. A minimum of 3 to 5 years of related work experience with a minimum of 2 years’ experience in technical support in a Windows environment. A valid Class 5 Driver’s License. As well, incumbents also require the following:
• Proven ability to use Microsoft Office programs, internet and internet-based programs, with the ability to learn other software programs;
• Proven ability to determine, judge and select appropriate courses of action in accordance with established policies and procedures;
• Understanding and awareness of cultural diversity;
• Proven ability to multi-task, prioritize, self-motivate, and meet deadlines;
• Proven ability to communicate effectively both orally and in writing, and to provide service and relationship to the public and School District in a professional, respectful, positive and courteous manner;
• Proven ability to establish and maintain positive, effective work relationships in a team environment at all times;
• Proven ability to use tact and discretion and maintain confidentiality in matters pertaining to the School District;
• Working knowledge of WHMIS and WorkSafe BC occupational health and safety regulations and the demonstrated ability to work in a manner that recognizes personal safety and the safety of others;
• Ability to be flexible, adaptable and resilient to change;
• Ability to explain complex or simple instructions or information clearly to others;
• Considerable experience with various types of computer equipment, file servers, peripherals, software installation in multi-platform environments including knowledge of databases and data entry skills;
• Proven understanding of networking (wired/wireless) methods, protocols and hardware (e.g. 802.x, Ethernet, TCP/IP, etc.);
• Proven understanding of general security access, server to server replication and networking;
• Proven troubleshooting experience and an aptitude for timely problem solving, analysis and resolution;
• Working knowledge of current server and workstation operating systems;
• Working knowledge of Google G-Suite & Google Apps for Education experience (GAFE);
• Proven ability to perform physical activities such as lifting, pushing, pulling and moving materials, equipment and supplies including significant levels of manual dexterity for the purpose of operating keyboards, mouse, hand/power tools and handling computer components.