IT Field Technician

Avensa Global Solutions; Timmins; On-site; CAD 30,000 - 60,000; Part time

Job summary

A technology solutions provider is seeking a Field Technician in Timmins, Ontario. The role involves providing technical support across various operating systems, troubleshooting issues promptly, and assisting with network configurations. Strong communication skills and a customer service orientation are essential. This freelance position offers a flexible schedule and competitive pay ranging from $17.75 to $39.74 per hour.

Benefits

Flexible schedule

Mileage reimbursement

Work from home

Qualifications

• Proficiency in VPN technologies and experience with computer networking concepts.
• Solid understanding of operating systems including Windows, macOS, and Linux.
• Experience with technical support roles including desktop support.

Responsibilities

• Provide technical support for desktop and laptop systems across multiple operating systems.
• Troubleshoot software issues and perform hardware diagnostics.
• Assist in the configuration and maintenance of computer devices.

Skills

VPN technologies

Communication

Operating systems

Customer service

Tools

ServiceNow

Jira

BMC Remedy

Job description

Overview

Job Overview

We are seeking a dedicated and skilled Field Technician to join our team. In this role, you will provide essential technical support to our clients, ensuring their systems operate efficiently and effectively. You will be responsible for troubleshooting hardware and software issues, assisting with network configurations, and delivering exceptional customer service. The ideal candidate will possess strong communication skills and a solid understanding of various operating systems and networking concepts.

Duties

• Provide technical support for desktop and laptop systems across multiple operating systems including Windows, macOS, and Linux.
• Troubleshoot software issues and perform hardware diagnostics to resolve client problems promptly.
• Assist in the configuration and maintenance of computer devices and networking equipment, including firewalls and LAN setups.
• Utilize tools such as ServiceNow, Jira, and BMC Remedy to track service requests and document resolutions.
• Offer help desk support to clients, ensuring clear communication throughout the troubleshooting process.
• Conduct regular maintenance checks on client systems to prevent potential issues.
• Collaborate with team members to improve processes and enhance service delivery.
• Maintain up-to-date knowledge of industry trends and emerging technologies relevant to IT support.

Requirements

• Proficiency in VPN technologies and experience with computer networking concepts.
• Solid understanding of operating systems including Windows, macOS, and Linux.
• Experience with technical support roles involving desktop support, IT support, or help desk functions.
• Familiarity with software troubleshooting techniques and computer hardware components.
• Strong communication skills with the ability to convey technical information clearly to non-technical users.
• Customer service-oriented mindset with a commitment to providing high-quality assistance.
• Knowledge of Microsoft Office applications is preferred.

Job Type: Freelance

Pay: $17.75-$39.74 per hour

Benefits:

• Flexible schedule
• Mileage reimbursement
• Work from home

Work Location: In person