IT Field Support Analyst

InSync Systems; Town of Hinton; On-site; CAD 70,000 - 85,000; Full time

Job summary

A Canadian Resourcing and Consulting Services Company is seeking an experienced IT Field Support Analyst for a long-term position in Hinton or Edson, Alberta. The role involves supporting users in the oil and gas industry, troubleshooting devices, and working closely with the Help Desk team. Candidates should have at least 2 years of experience and a valid Alberta driver's license. This position mandates onsite work and offers a contract employment type.

Qualifications

• 2+ years experience supporting users in the oil and gas industry.
• Experience with Teams Phones and Teams Rooms is a plus.
• Valid Alberta Class 5 Operator's License or equivalent.

Responsibilities

• Support company operators with IT related issues.
• Troubleshoot end user devices and peripherals.
• Create and maintain technical documentation.

Skills

Microsoft technology stack

IT related technical and analytical skills

Excellent verbal and written communication skills

Troubleshooting Audio Visual boardroom equipment

Experience with ticketing system like FreshService

Ability to analyze metrics and statistics

Job description

Direct message the job poster from InSync Systems

We are looking for an IT Field Support Analyst for a long-term position, starting with a 6-month contract, in Edson or Hinton, Alberta. Ideally looking for candidate who is currently located in Edson or Hinton, or willing to relocate. This position is 100% on site. Must be legally entitled to work in Canada.

Role Description

We are currently looking for an IT Support Analyst to join the high-performance team of Help Desk professionals who deliver excellent technical support with a high degree of customer satisfaction and timeliness.

Responsibilities

• Support company operators and other field staff with IT related issues and requests
• Travel to field sites and branch offices on a regular basis
• Work closely with Help Desk and other IT personnel in Calgary
• Local and remote troubleshooting of end user devices, printers, peripherals, access points, and other computer and telecommunications equipment
• Deployment of computer hardware and peripherals
• Provisioning of Teams Phones and Teams rooms equipment
• Perform installation, upgrades, relocation and decommissioning of user devices
• Create and maintain technical documentation and user guides
• Assist in writing and / or updating procedures for new functions, policies, processes, and forms
• Collaborate with Help Desk to support IT projects, rollouts, and upgrades.
• Stay up to date on new technology trends and feel comfortable with suggesting ways to incorporate them into the business

Required Skills and Experience

• 2+ years of experience providing support to users in the oil and gas industry
• Able to work independently as well as in a team environment
• Experience with Microsoft technology stack
• Strong IT related technical and analytical skills
• Experience with ticketing system like FreshService
• Knowledge of IT Service Management practices and principles
• Excellent verbal and written communication skills
• Ability to analyze metrics and statistics to identify trends, contribute to avoidance tactics, and provide appropriate support
• Ability to prioritize work accordingly
• Experience in troubleshooting Audio Visual boardroom equipment
• Experience with Teams Phones and Teams Rooms is a plus
• Valid Alberta Class 5 Operator's License or equivalent
• Reliable transportation that can be used to drive to field sites and branch offices is required.

Please note that while all applications are appreciated, only candidates selected for interview will be contacted.

InSync Systems Inc. is a privately-owned boutique Canadian Resourcing and Consulting Services Company that works closely with a range of corporate clients across multiple industries to bring them solutions that effectively address their business needs.

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Contract

Job function

Job function

Analyst

IT Services and IT Consulting and Oil and Gas

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It Support Analyst • Town of Hinton, AB, Canada