IT Executive

The Supreme HR Advisory; Alberta; On-site; CAD 50,000 - 70,000; Full time

Job summary

A prominent HR advisory company in Alberta is looking for an IT Assistant/IT Executive. The role involves providing IT support, troubleshooting hardware and software issues, and ensuring compliance with security measures. Candidates should have a diploma in IT and preferably 2 years of experience in a relevant role. The position requires both on-site and remote support, offering an opportunity to enhance your IT skills in a dynamic environment.

Qualifications

• Minimum Diploma in Information Technology.
• Preferably with 2 years’ relevant work experience.
• Knowledge of network support, PC setup, and IT security.

Responsibilities

• Provide frontline assistance to end-users and resolve IT issues.
• Maintain and troubleshoot hardware and network infrastructure.
• Implement and maintain IT security measures and backup procedures.

Skills

IT support

Network troubleshooting

User training

Software installation

Documentation

Education

Diploma or Degree in Information Technology

Tools

Active Directory

TCP/IP

Wi-Fi

Job description

Job Description: IT Assistant/IT Executive

Providing frontline assistance to end-users, attending to queries, troubleshooting technical issues, and resolving hardware, software, or network related problems.

Installing, updating, and/or configuring software applications on users' devices, ensuring they have the necessary tools to perform their tasks efficiently.

Maintaining and troubleshooting hardware faults on devices such as computers, laptops, printers, scanners and other peripherals.

Monitoring and troubleshooting network-related issues, including connectivity problems, internet outages, and LAN/WAN performance degradation.

Creating, updating and managing user accounts on various systems and applications, including password resets and access permissions.

Implementing/maintaining IT security measures to protect systems and data from potential cyber security threats, including installing and updating antivirus software and conducting periodic security audits.

Ensuring data integrity and implementing backup/recovery procedures to prevent data loss. Additionally, helping users recover lost or corrupted data when required.

Assist users with mobile device setup, configuration and troubleshooting issues, including but not limited to email synchronization and app installations.

Provide assistance to issues raised by remote or off-shore employees, analyze and resolve issues via remote access tools or phone support.

Maintaining an inventory of hardware and software assets, tracking asset status and managing hardware and software licenses.

Creating and updating documentation for common IT procedures, troubleshooting guides and system configurations to assist users.

Conducting training sessions or creating resources to educate users on IT best practices, software usage, and security awareness.

Liaising with third-party vendors on hardware, software and services related queries/requirements, including support contracts and warranty claims.

Ensure IT practices and procedures comply with relevant regulations and internal policies.

Identifying areas of improvement in IT support processes and implementing changes to enhance efficiency and user satisfactions.

Requirements

Minimum Diploma in Information Technology.

Preferably with 2 years’ relevant work experience.

IT Executive Job Scope

• IT Infrastructure Support: Maintain and troubleshoot hardware (PCs, printers, barcode scanners, etc.) and support network infrastructure: LAN/WAN, switches, routers, Wi-Fi
• System Administration: Monitor IT security (antivirus, firewalls, data protection policies) and perform regular backups and ensure disaster recovery plans are in place
• Manufacturing/Production System Support: Provide technical support for MES (Manufacturing Execution Systems), ERP, or factory-specific systems and troubleshoot machine-PC communication issues (e.g., PLCs, IoT devices)
• Software & Application Support: Install, configure, and maintain standard and custom software and provide technical support to end-users
• IT Policies and Compliance: Implement and enforce IT policies, data protection, and access control and support ISO/IEC 27001 or other relevant compliance needs if applicable
• User Support & Training: Act as the first point of contact for IT-related issues and provide training or guidance to staff on using systems or software
• Reporting & Documentation: Maintain IT asset inventory and prepare incident reports, maintenance logs, and update manuals

IT Executive Requirements

• Diploma or Degree in Information Technology, Computer Science, Engineering, or related field
• 1–3 years of experience in IT support, networking, or systems administration
• Experience in a manufacturing or factory environment is a plus
• Knowledge of: Network support (LAN/WAN, TCP/IP, routers, switches, Wi-Fi), PC setup and troubleshooting, basic server administration (Active Directory, file sharing, backup), IT security (antivirus, firewalls, user access control)
• Familiarity with: ERP/MES systems, printers, scanners, barcode systems
• Required to do on-site support in production areas and may require after-hours or weekend support during downtime or system issues