IT End User Technician

Wawatay Native Communications Society; Dryden; On-site; CAD 70,000 - 90,000; Full time

Job summary

An exciting opportunity awaits as an IT End User Technician at a leading company in Dryden, Ontario. You will play a crucial role in providing Tier 1 and 2 IT support in a manufacturing environment, ensuring high user satisfaction and uninterrupted manufacturing processes. This position requires technical expertise, proactive communication, and commitment to safety and environmental policies. If you're ready to join a dynamic team and contribute your skills, apply today!

Benefits

Full range of employee benefits

Competitive wage package

Qualifications

• 5+ years of experience in an IT support role in a manufacturing environment.
• Practical knowledge of IT networking concepts.
• Experience with MS Server software and hardware.

Responsibilities

• Perform Tier 1 and 2 hardware break-fix services and IMAC services.
• Lead and manage small local technology projects.
• Develop and maintain systems documentation including network diagrams.

Skills

Problem solving

Communication

Time management

Cyber Security best practices

Education

Degree in Information Technology or related field

Microsoft and/or Cisco certifications

Job description

Dryden Fibre Canada is seeking an individual to join our on-site IT Team. The city of Dryden is located on the North shoreline of the Wabigoon Chain of Lakes along the Trans-Canada Highway. It is located midway between Winnipeg, Manitoba, and Thunder Bay, Ontario, and is surrounded by wilderness, lakes, and landscapes.

The IT End User Technician (EUT) is responsible for providing Tier 1 and 2 support management for the computers in the business and process control network environments (Industrial Control Systems) at the Dryden Fibre Canada mill. This is a high visibility impact position, key in maintaining the highest levels of end-user satisfaction and ensuring that the manufacturing process remains uninterrupted.

Key Responsibilities

• Perform and/or help support Tier 1 and 2 hardware break-fix services on PCs, Laptops, Network Printers, Servers etc. and IMAC (Installs, Moves, Adds, Changes) services, hardware rollouts, refreshes, and other hardware related activities on PCs, Laptops, Network Printers, Wireless Handhelds etc.
• Perform and/or help support Tier 1 and 2 support services installing and troubleshooting hardware and software.
• Lead and manage small local technology projects.
• Coordinate and support activities assigned by the Service Desk, or other internal IT teams or projects.
• Develop and maintain systems documentation including network diagrams.
• Promote IT Cyber Security best practices daily via your actions and communication.
• Integrating AI data analysis in a manufacturing environment.
• Aid and assist other Business/IT teams as required.
• Make recommendations for break-fix solutions and repair/rebuild systems to appropriate specifications.
• Provide ongoing feedback/communication to the Operating Unit IT Lead and fellow team members.

Qualifications

• Microsoft and/or Cisco certifications (or demonstrated equivalent) and a degree in Information Technology or related field.
• 5+ years of experience in an IT support role utilizing technical skills, technologies, and systems used in a manufacturing environment.
• Experience working with MS Server software and hardware, implementation of data connectivity for local area networks (LAN), wide area networks (WAN) and storage area networks (SAN), troubleshooting and resolving printer issues in addition to configuring and installing printers, and information technology infrastructure components.
• Practical knowledge of IT networking concepts, asset management, software asset licensing and compliance and support agreement for IT related equipment.
• Problem solving and investigative skills.
• Excellent organization, communication, and time management skills.
• You have a safety-oriented mindset with the desire to enforce and follow mill safety and environmental policies and procedures.

If you are interested in an opportunity to work with an organization that is an Equal Opportunity Employer and offers a full range of employee benefits and a competitive wage package, consider joining our Team. Please submit your cover letter, resume, and certificate, in PDF format in confidence, by

We would like to thank all applicants for their interest; however, only those candidates selected for interviews will be contacted. Accommodation for applicants with disabilities are available upon request.