IT Desktop Technician - 6 Month Temporary Full Time Contract

Sienna Senior Living; Markham; On-site; CAD 40,000 - 80,000; Full time

Job summary

An established industry player in senior living is seeking a dedicated IT Support Specialist to enhance their team. This role involves configuring and deploying desktops and laptops while ensuring smooth transitions to Windows 11. You will provide essential technical support, manage hardware inventory, and collaborate with vendors to ensure efficient operations. With a focus on community engagement, this position offers a chance to make a meaningful impact on the lives of seniors while working in a supportive and inclusive environment. Join a team that values your contributions and provides opportunities for growth and development.

Benefits

Competitive Salary

Vacation Package

Continuous Learning

Welcoming Culture

Diversity and Inclusion Programs

Qualifications

• Experience in providing remote support in a Service Desk Environment.
• Knowledge of supporting iOS mobile devices and troubleshooting hardware issues.

Responsibilities

• Coordinate IT hardware refresh projects and provide technical support.
• Ensure secure and efficient data migration during device transitions.

Skills

Technical Support

Data Migration

Customer Service

Attention to Detail

Multitasking

Communication Skills

Education

Degree or Diploma in Computer Related Field

Tools

Windows 10

Windows 11

Microsoft Office

Office 365

Active Directory

System Centre Configuration Manager

Job description

We are Sienna Senior Living, a publicly traded company (TSX:SIA) and one of Canada’s leading owners and operators of seniors’ residences. We offer care, support, services and housing in Retirement and Long Term Care to seniors/residents and their families. And we truly believe it is a privilege to serve Canada’s seniors, ensuring they live fulfilling lives with the utmost comfort, dignity and respect.

At Sienna, we empower our 12,000 team members to help our residents live the life they desire and deserve. We provide our team members the tools and support to deliver excellent clinical care and elevate the resident experience through choice, personalization, and community engagement.

What Sienna Offers: We are a purpose driven organization. We aspire to cultivate an environment and culture where team members feel valued, heard and empowered to do meaningful work. And we offer a number of programs and benefits that support team members’ financial, personal and professional needs:

• A competitive salary and vacation package
• Continuous learning and growth so you have the skillset needed to succeed and take on new challenges
• A welcoming culture that values diversity and differing perspectives, experiences and beliefs
• On Site: 5x a week working out of our Markham, Ontario Head Office
  
  

What You’ll Be Doing: You will be a welcomed member of the Sienna team, working collaboratively with our team members at our Markham head office supporting our hardware refresh project with the primary responsibility of helping to configure, deploy and replace desktops and laptops for our team members. This role will also help with migrating devices from Windows 10 to Windows 11.

How You’ll Succeed:

• Coordinate with the IT team to schedule and execute the replacement of outdated desktops and laptops.
• Provide technical support and guidance to team members during the transition to new devices.
• Ensure data migration is completed efficiently and securely, with a focus on data integrity and privacy.
• Maintain accurate inventory records of all hardware and software assets.
• Collaborate with vendors to manage the procurement and disposal of IT equipment.
• Assist with the installation of software applications and system updates on new devices.
• Offer training and support to team members on the use of new equipment and software.
• Troubleshoot any issues arising during the device refresh process.
• Provide support of incoming requests via telephone, remote support tools, web portal, email and walk ups to ensure courteous, timely and effective resolution of the user’s issues.
• Configure new desktops and laptops to replace aging hardware for our team members and coordinate with team members to migrate data and software
• Ensure old devices are properly disposed of
• Keep an accurate and up-to-date inventory to track hardware's life cycle and ensure it’s being replaced according to Sienna’s life cycle.
• Coordinate the purchasing and delivery of hardware to our sites across Canada
• Familiarity with supporting Windows 11 and Microsoft Office Online Experience with imaging devices and migrating operating systems
• Tracking and monitoring end-user IT-related issues to ensure timely resolution; following up and communicating frequently.
• Installing, maintaining, managing, servicing, troubleshooting and resolving hardware, software, operating systems, desktop PCs, printers and laptops issues.
• Playing a role in managing Office 365, Active Directory, System Centre Configuration Manager and other IT tools, as assigned.

Who You Are:

• You have a degree or Diploma in a Computer Related Field from a University, College or Technical School
• You have experience in providing remote support such as a Service Desk Environment assisting users via Phone, Email, or in person
• You are able to multitask in a fast-paced environment and have knowledge in supporting iOS mobile devices
• You have excellent customer service and strong communication skills (both written and verbal)
• Superb attention to detail, time management, and organization skills

What you need to know:

• Sienna Senior Living is committed to creating an inclusive environment where all team members and residents feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience
• You must be legally eligible to work in Canada or have a valid work/study permit
• You must successfully pass a Criminal Check

Sienna Senior Living is committed to employment equity, diversity, and inclusion in the workplace. In accordance with provincial regulations, upon request, support will be provided for accommodations throughout the recruitment, selection, and assessment process.