IT Deskside Support Technician

Jmt-Consultants-2; Winnipeg; On-site; CAD 52,000 - 76,000; Full time

Benefits offered by this job

Competitive Salary

Annual Bonus

Comprehensive Benefits

RRSP Matching Contributions

Personal Days

Professional Development

Company Culture

Modern Equipment

Team Building Events

Job summary

JMT Consultants Inc. Winnipeg is seeking an IT Deskside Support Technician to join a dynamic, fast-paced team. You will be the go-to person for hardware, software, and end-user support, deploying workstations, managing updates, and maintaining device inventories.

The role emphasizes strong troubleshooting, clear communication, and the ability to multi-task across devices, networks, and vendor coordination, all to keep operations running smoothly.

Qualifications

• Diploma or certificate in IT or related field.
• Minimum 2 years of IT helpdesk experience.
• Strong communication and organization.

Responsibilities

• Set up and configure workstations to company standards.
• Troubleshoot hardware and software issues across devices.
• Coordinate upgrades, deployments, and part replacements.
• Provide end-user support and document procedures.
• Maintain inventory and monitor network connectivity.

Skills

IT Troubleshooting

Hardware Support

Software Support

End-user Support

Windows OS

Networking basics

Documentation

Multitasking

Education

Diploma or Certificate in IT

Job description

JMT Consultants Inc. – Winnipeg

Job Type: Full-Time, Permanent

JMT Consultants is a North American-based global leader specializing in steel and concrete design solutions. Services include pre-construction modeling, structural design support, steel and concrete detailing, connection and stair engineering, panel book detailing, estimate modeling, and BIM management.

Join our dynamic and rapidly expanding team as an IT Deskside Support Technician! If you thrive in a fast-paced environment and love tackling technical challenges, this is the perfect opportunity for you.

As a key player in our IT department, you'll be the go-to expert for our users, providing top-notch support for computer hardware, applications, and software. Your days will be filled with exciting tasks like troubleshooting issues, coordinating system upgrades, deployments, and managing part replacements. Step into a role where your skills are valued, and your contributions make a real impact!

What You’ll do:

Set up, configure, and deploy workstations to company standards, ensuring a smooth start for all users

Troubleshoot hardware and software issues on a variety of devices, from desktops and laptops to monitors, printers, and peripherals—be the tech hero!

Manage manual and automated software installations, deployments, and updates, keeping our systems running smoothly and efficiently

Oversee Windows updates and data backups, safeguarding our valuable data and ensuring system reliability

Provide timely and exceptional end-user support, making a real difference in the day-to-day operations of your colleagues

Maintain an up‑to‑date inventory of systems and spare parts, ensuring we’re always prepared for any situation

Ensure ISP and network issues are resolved quickly, minimizing downtime and keeping everyone connected

Provide regular status updates on support requests and tasks, keeping everyone informed and in the loop
Create procedure documents and step‑by‑step guides to empower and educate users on IT‑related items
Coordinate hardware repairs and vendor warranties, guaranteeing our fleet of devices are functioning properly

What Makes You Stand out:

• Hold a degree in Information Technology or a related field, ideally with a focus on Networking, Security, or Programming
• Bring at least 2 years of hands‑on experience in troubleshooting hardware/software issues and delivering exceptional IT support
• Showcase your organizational skills and keen attention to detail
• Communicate effectively both online and in‑person, making complex technical concepts easy to understand for non‑technical users
• Be a fast learner with a knack for creative problem‑solving
• Thrive in a dynamic, fast‑paced environment with the ability to multitask seamlessly
• Demonstrate a professional attitude and a strong work ethic that sets you apart

Requirements:

• Relevant Diploma, Certificate or work experience

• Must be legally eligible to work in Canada.

Why Work for JMT Consultants? We Offer:

• Competitive Salarythat reflects your skills, experience, and contributions
• Annual Bonus Opportunitiestied to both individual and company performance
• Comprehensive Benefits Packagesdesigned to support your health and well‑being
• RRSP Employer Matching Contributions to help you plan confidently for the future
• Generous Personal Days to maintain balance and recharge
• Professional Development Opportunitiesincluding training, mentorship, and career‑growth pathways
• An Unbeatable Company Culturebuilt on respect, teamwork, and genuine appreciation
• Modern, Tech‑Savvy Company‑Provided Equipmentto ensure you can do your best work
• Frequent Team‑Building Events and Activitiesthat strengthen relationships and keep work enjoyable

Leap into Action

We appreciate the time all candidates take to apply, but we’ll only reach out to those who make the shortlist.