IT Deskside Support

Labatt Breweries of Canada; Halifax; On-site; CAD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a Deskside Support Technician to join their dynamic team. This role is vital in ensuring smooth operations within the corporate infrastructure, providing essential support for hardware and software needs. The ideal candidate will thrive in a fast-paced environment, collaborating with users to resolve technical issues and enhance workplace performance. With a strong focus on customer service and technical expertise, you will play a key role in delivering exceptional support to your colleagues. If you are passionate about technology and eager to make a difference, this opportunity is perfect for you.

Benefits

Health benefits plan

Retirement plan with company matching

Annual allotment of beer products

Employee & Family Assistance Program

Flex credits for healthcare

Qualifications

• 3-5 years of experience supporting desktops and laptops (Windows 7 to 11).
• Experience with troubleshooting PC hardware issues and repairing devices.
• Knowledge of Active Directory and Azure Active Directory.

Responsibilities

• Resolving user device related issues and providing desk-side support.
• Preparing and rolling out new hardware including desktops and laptops.
• Assisting with network tasks and supporting conference room technology.

Skills

Troubleshooting PC hardware

Customer service skills

Analytical skills

Network support

Communication skills

Education

Post-Secondary degree in Computer Science

Microsoft Certified Professional (MCP)

Industry certifications (A+, N+)

Tools

Jira

SNOW

O365

MacOS

iGEL

Job description

Dreaming big is in our DNA. It’s who we are as a company. It’s our culture. It’s our heritage. And more than ever, it’s our future. A future where we’re always looking forward. Always serving up new ways to meet life’s moments. A future where we keep dreaming bigger. We look for people with passion, talent, and curiosity, and provide them with the teammates, resources and opportunities to unleash their full potential. The power we create together – when we combine your strengths with ours – is unstoppable. Are you ready to join a team that dreams as big as you do?

COMPANY:

Founded over 175 years ago, Labatt is one of Canada’s founding businesses and its leading brewer. We are proud of our history and our heritage in Canada, and we remain committed to brewing great-tasting, high-quality beers that have satisfied beer drinkers for generations. Labatt has created exciting experiences with consumers through iconic brands like Budweiser, Bud Light, NÜTRL, Michelob Ultra, Corona, Stella Artois and many more. Through our broad portfolio, we are truly a national brewer, with over 3,600 employees, a portfolio of more than 60 quality beers and beyond, and 10 breweries from coast-to-coast, we are proud to serve Canada and the communities we call home.

ROLE SUMMARY:

The Deskside Support Technician is primarily responsible for the day-to-day operation and maintenance of the hardware/software needs of a location within the corporate infrastructure and IT Workplace Services. The incumbent is an energetic individual able to perform in a fast-paced environment with a proven ability to collaborate with in-house users and external service providers to accomplish a variety of tasks. The Deskside Support Technician will handle desk-side support issues for all office users including troubleshooting and assisting users with connectivity issues, logging all incidents properly using the Internal Ticketing system (Jira/SNOW), and following up to ensure all issues are resolved within SLAs. This position requires someone who is personable, has great communications skills, pays close attention to the details, and has a lot of patience when dealing with users who have a wide range of PC experience. The Deskside Support Technician must be able to support all hardware and equipment (including but not limited to Laptops, PC, HP terminals, printers, and office phones) to ensure optimal workplace performance and provide end-user assistance where required (In-person, by telephone, or via remote access).

JOB RESPONSIBILITES

Resolving and repairing any user device related issues

Responsible for preparing and rolling out new hardware including Desktops and Laptops

Updating existing SOPs and on demand requests

Assist staff with the installation, configuration and ongoing usability of Laptops, Desktop computers, Printers, peripheral equipment, and software.

Telecom Support including third party telephone provider with hands-on phone support

2nd and 3rd level Help-Desk duties

Assisting with network tasks

Support conference room technology including projectors, TV’s, AV equipment, etc.

Support Corporate iPads for the Sales force

Support Telepresence/Zoom/Teams or other Video conferencing technologies

Workplace Project support

Monitoring & Managing Assets

JOB QUALIFICATIONS:

Remote support of laptops and applications over the phone for remote users

Installation and testing of computer systems and peripherals within established corporate policy guidelines

Basic hands-on network support and required to work with our internal network team providing basic day to day infrastructure support

Knowledge on ticketing system and mandatory requirement of meeting deadlines and SLA’s

Follow all relevant Labatt policies and Standard Operating Procedures (SOP)

3 to 5 years of experience supporting desktops and laptops (Windows 7 to 11)

Experience with troubleshooting PC hardware issues and repairing desktop and laptops

Experience with installing software, patches, and system updates on desktops, laptops

MacOS support for laptops and iPads

Basic hands-on Smartphone support for iOS and Android devices

Experience with troubleshooting basic network, software, printing problems

Excellent interpersonal, communication, and customer service skills both verbal and written

Strong analytical, troubleshooting, and problem-solving skills

Work well independently and as part of a team

Ability to work under pressure with minimal supervision

Ability to work in an industrial environment

Valid Drivers License required for occasional site travel

Technical Requirements

Strong knowledge of operating systems including Windows 7, 10, 11, MacOS, iGEL

Knowledge of Active Directory

Knowledge of Azure Active Directory

Strong Knowledge of O365 and Office Suites

Knowledge of standard business and web-based applications

Basic presentation/deck building knowledge (PowerPoint)

Scripting knowledge is an asset

Education

Post-Secondary degree in Computer Science or IT-related Diploma

Microsoft Certified Professional (MCP) preferred

Industry certifications, this can include A+, N+ and/or MCTS/MCITP

WHY LABATT:

As one of Canada’s Top 100 Employers, Labatt is a place where our people can bring out the best in themselves through a collective purpose of creating A Future With More Cheers. We are always looking to serve up new ways to meet life’s moments, dream big to move our industry forward, and make a meaningful impact in our communities. We believe in brewing up a future that everyone can celebrate and share.

BENEFITS:

• Health benefits plan, including competitive coverage for medical, dental, mental health, life, and disability insurance, that can be flexed to fit your needs.
• Additional flex credits for healthcare or wellness spending accounts
• Retirement plan with a generous company-matching contribution, and low-fee RRSP & TFSA savings opportunities to help you secure your financial future.
• Personalized support through an inclusive family-forming benefit, and generous financial support/top-ups for parental leave
• Access to many wellbeing resources, including Employee & Family Assistance Program support, Webinars, and more.
• An annual allotment of Beer and Beyond-Beer products for employees!
  
  

EQUAL OPPORTUNITY EMPLOYER

At Labatt Breweries of Canada, we are an equal opportunities employer, and we are committed to maintaining a welcoming, safe, and inclusive environment for every person – regardless of age, race, ethnicity, nationality, sexual orientation, gender identity and expression, religion, neurodivergence, or disability status.

REQUIRE ADDITIONAL ASSISTANCE?

Labatt Breweries of Canada is committed to fair and equitable recruiting practices. Persons with disabilities are encouraged to come forward at any stage of the recruitment process to request accommodations, if needed. Members of our team will consult and create processes that provide individuals with disabilities the best possible recruitment experience.

Labatt Breweries will never ask you for money or reimbursement of training fees as part of our recruitment process. Any email communication you receive as part of the application or onboarding process will come from a @Labatt.com email address. If you have any questions or concerns, please email the recruitment team at [e-mail]

CONTACT US

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LinkedIn @ Labatt Breweries of Canada

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