IT Deployment Technician

Microserve; Port Alberni; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Deployment Technician to join their dynamic team. This role involves deploying and retiring IT hardware, ensuring seamless installation and configuration of software across various client environments. You'll be responsible for providing exceptional customer service while managing hardware upgrades and troubleshooting issues. With a commitment to work-life balance and ongoing professional development, this position offers a supportive and engaging work environment. If you're passionate about technology and enjoy hands-on work, this opportunity could be your perfect fit!

Benefits

Paid Time Off

Extended Medical and Dental Plan

Employee Discounts

Wellness Activities

Career Advancement Opportunities

Hybrid Working Environment

Ongoing Learning Opportunities

Professional Development Support

Dog Friendly Offices

Qualifications

• Experience in an enterprise/business IT environment is preferred.
• Knowledge of desktop hardware and software troubleshooting in Windows.

Responsibilities

• Deploy and retire IT hardware in client environments.
• Diagnose, repair, and upgrade PC software and equipment.

Skills

PC Hardware Deployment

Customer Service

Software Installation

Troubleshooting

Cable Management

PC Assembly

Education

High School Diploma / GED

College Diploma / Associate Degree

Tools

Windows OS

CompTIA A+ Certification

Job description

Deployment Technician
Location: Nanaimo, BC
Opportunity at Microserve


Position Overview

The Computer Install Technician is responsible for deploying and retiring IT hardware in our branch or client environments. This may involve physical installation, transfer of settings or data, installation and configuration of software, or training and support for PCs, Laptops, Printers and Peripherals. This position is based out of Nanaimo, BC and may require travel to other areas of Vancouver Island. It will also require presence on client sites such as healthcare, government, and post-secondary institutions.

Responsibilities:

• PC Hardware deployment and removal

• Cable Management to client guidelines.

• Upgrade PC hardware and equipment

• Diagnose, repair, and upgrade PC software and equipment

• Image workstation for new deployments

• Respond to customer inquiries

• Record-keeping and asset management

• Support other departments as necessary, depending on workload such as

• Printer/peripheral installation

• performing audio and video related tasks as necessary

• Software and network configuration, troubleshooting and installation

• Work proactively to ensure that services delivery is aligned to the client needs

• Providing computer and/or printer orientation

• Working with 3rd party couriers to handle shipments from and to our warehouse

• Provide timely deliveries and customer service to our clients

• Skid deliveries and hand bombing

• Updating delivery tickets status in our systems

• Assist with computer equipment moves and cascades

• Retrieve old surplus systems and return to warehouse for wiping

• Verify that all deliveries are correct prior to accepting any shipments

• Organize and load product for delivery on assigned route

• Obtain product receipt paperwork as applicable

• Accept returns from customer and return to warehouse

• Place product in return area with appropriate documentation

• Maintain cleanliness of vehicle

Skills & Qualifications:

• Minimum: High School Diploma / GED (experience with computers, electronics, mechanics, etc. is desired)

• Ability to establish and maintain positive customer service

• Preferred: College Diploma / Associate Degree (technical field) or equivalent certification

• 1 year experience in an enterprise/business IT environment

• Knowledge of desktop hardware, preferably from an enterprise or business environment

• Knowledge of software installation and troubleshooting in a Windows environment

• Experience in PC assembly or repair

• CompTIA A+ Certification (or similar) is considered an asset

• Vendor-specific hardware certification is desired

• Presentation and training skills is an asset

Position Requirements:

• Basic technical skills to assist deployment technicians onsite

• Must be able to lift 60+ lbs.

• Must have a valid driver's license

• Must be able to drive a 5 Tonne Cube, 1 Tone Cube & Cargo Vans

• Must be able to pass a criminal record check (CPIC)

• Must have vehicle to travel in between clients

What do you get?

• Time-off policies that promote work/life balance

• Paid time off

• Extended Medical and Dental plan from day one

• Amazing employee discounts with over 100+ companies (for example: cell phone plans, computer equipment, insurance, groceries, etc.)

• Fun Wellness & Engagement Activities – Such as chocolate making, exit rooms, staff holiday parties, to name a few

• Community Involvement – We care about giving back to our communities and plan for volunteering events at least once per quarter

• Career advancement opportunities

• Hybrid working environment for specific roles

• Ongoing learning and development opportunities

• Professional development & Training reimbursement support

• Dog friendly offices

Compensation:In accordance with the BC Pay Transparency Act the range for this role for BC residents is $18 to $24/hour. Please note the exact salary is determined based on a combination of your relevant experience, skill, competencies, geographical location and internal pay equity. If you feel like this role is your dream job and have questions about compensation and benefits, please get in touch with us as we are always happy to discuss further. At Microserve we believe that compensation conversations should always be ongoing.

Microserve is committed to a diverse and inclusive workplace. We are an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify the Recruiter.

Corporate responsibility

Employee will understand, meet, and live our core values

We Sweep Floors, Openness, Flexibility, Not Stuffy, Customer Driven

About Us

Microserve is an industry leading provider of IT services and solutions to Canadian organizations. Headquartered in Burnaby, BC, with offices in Victoria, Calgary, and Edmonton, we employ over 550 team members, and we’re one of the largest technology solutions providers in Canada. Our 30+ years of continued success and growth stem from our commitment to long term client relationships, adaptability to continuous changes in the IT industry, and our amazing people.