IT Deployment & Operations Technician - Information Technology Support B

THE VANCOUVER SCHOOL BOARD WELCOMES APPLICATIONS FOR THE POSITION OF:

TECHNOLOGY DEPLOYMENT & OPERATIONS TECHNICIAN

(INFORMATION TECHNOLOGY SUPPORT B)

Department : Learning and Information Technology Division

Salary : $69,360 + plus extensive benefits and municipal pension

Hours : 7 hours per day

This position is 100% in-person at the VSB Education Centre (1580 West Broadway)

THE ORGANIZATION: VANCOUVER SCHOOL BOARD (SCHOOL DISTRICT 39)

With deep gratitude and respect, we are honoured to be learning and unlearning on the ancestral and unceded lands of the xʷməθkʷəy̓ əm (Musqueam), Sḵwxwú7mesh Úxwumixw (Squamish Nation) & səlilwətaɬ (Tsleil-Waututh Nation).

At the VSB, we are proud to provide exceptional learning experiences for students. As a large, urban school district, the VSB is one of Canadas most diverse school systems and equity and inclusivity are at the forefront of our approach to education.

Throughout the District, more than 7,700 staff work to create learning environments where every student thrives by prioritizing students needs, applying evidence-informed practices, and building relationships. The VSBs culture reflects the diversity of our city. Students enrolled in VSB come from varied backgrounds and lived experiences and are encouraged to explore and share their unique selves and gifts. Our commitment to students goes beyond academics with students overall well-being and sense of belonging being equally important. As an organization, we strive to build a school system where every student can be their authentic self and succeed throughout their learning journey. In doing this work, we champion equity and accountability by making evidence-based decisions. As a learning organization, humility is our guidepost as we work to continually improve student outcomes in service to them, their families, and the broader community. For more information about our school district, visit https://www.vsb.bc.ca/

Responsibilities:

In this position, you will:

• Research and evaluate vendor supplied applications and systems, advises on use and implement and support accordingly
• Administer audio visual equipment, provide setup and technical support for meetings and events
• Install and configure computer and mobile devices, Server and directory services, system and application software, network nodes, IP devices, printers, scanners, and other technologies
• Identify, monitor, administer and problem solve various system, network and operational issues
• Provide configuration and usage advice, troubleshoot, problem solve and develop documentation to support staff
• Write, apply and maintain documentation, procedures, scripts, checklists and tutorials in various formats including online recordings and in writing
• Perform information technology support to the Division
• Perform other related duties as required
  
  
  

Qualifications:

• Completion of grade 12 plus 2 years' full time equivalent post-secondary education in an information technology, electronics, electrical, telecommunications or equivalent and relevant diploma(s) discipline.
• Minimum of 4 years' experience in information technology.
• Experience working in a K-12 education organization.
• Advanced skill in implementing, problem solving, and supporting audio visual equipment (microphones, speakers, amplifiers, projectors, screens, video cameras, lighting), screen sharing hardware and software (Apple TV, AirTame, Epson, Airplay, Miracast, Google Cast), video conferencing platforms (Teams, Zoom, Webex, and others), Apple and Microsoft computer, mobile, directory, server, network, security, and printing.
• Experience with networking, security devices, Mac, PC and server support, virtual environments, virus protection, O365, Azure AD, Intune, Jamf, VMware and other various software applications.
• Excellent customer service and communication (verbal and written) skills and able to establish priorities and meet tight and possibly conflicting deadlines.
• Ability to analyze, prepare and distribute information in multiple formats to a diverse audience with a variety of technical experience levels.
• Must be able to meet the following assessment: Hands-on 1 hour series of tasks/problems (70%+).
• Willing to work evenings, as required.
• Must be able to lift/carry/move weights up to 50 lbs.
  
  
  

Your application MUST include:

• Cover letter
• Resume
• 3 Professional References-names, email addresses and phone numbers of your last direct supervisors/managers. Colleagues, friends, family are not accepted.
• A copy of your Work Permit or PR Card (if you are not a Canadian Citizen)
  
  
  

TO APPLY:

To be considered for this position, apply via MAKE A FUTURE. Include a cover letter, resume, and references.

• Create a profile on Make a Future .
• Click "Apply Now" under support positions.
• Upload all supporting documents.
• Answer all job posting questions.
• Once your application has been submitted you will receive a confirmation email.
  
  
  

This posting is ongoing until filled. Qualified applicants are encouraged to apply as soon as possible. Only applicants who are fully qualified will be considered for this position. Only shortlisted candidates will be notified.

Additional Information:

As a public body, the personal information provided in this application is collected and used by the Vancouver School Board (VSB) in accordance with section 26(c) of the Freedom of Information and Protection of Privacy Act (FIPPA), RSBC 1996, c.165, as amended. This information will be used by VSB staff for the purpose of evaluating your qualifications, experience, and suitability for this position. It may also be used to verify the information provided, conduct reference checks, and/or contact you about next steps in the job competition. Pursuant to section 30 of FIPPA, the VSB takes reasonable security measures to protect the personal information within its custody and control, including what has been provided in this application. Should you have any questions about the collection and use of your personal information, please email recruitment@vsb.bc.ca .

The VSB has been given approval from the Human Rights Tribunal for a Special Program under s. 42(3) of the Human Rights Code. Under this special program, the VSB seeks to preferentially hire Aboriginal persons to a variety of teaching positions. Therefore, each applicant may wish to provide, on a voluntary basis, information whether they self-identify as an Aboriginal person.