IT Coordinator (Bilingual)

T4G Kick; Saint-Hyacinthe; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading consulting firm in Canada is seeking an IT Support Specialist to provide deskside support both locally and remotely. The ideal candidate will have strong technological skills and fluency in French, alongside relevant IT and customer service experience. This role offers a variety of generous benefits, including a pension plan and professional development assistance.

Benefits

Generous base pay

Vacation time

Bonus programs

Mental health resources

Qualifications

• Strong ability to learn applications and systems quickly.
• Relevant IT experience is considered an asset.
• Experience working with business to assess business needs would be beneficial.

Responsibilities

• Provide deskside support to team members both locally and remotely.
• Support deployment and configuration of core applications.
• Utilize ServiceNow ticketing and Knowledge Base systems.

Skills

Technologically savvy

Customer service experience

Fluency in French

Tools

Active Directory

Windows 10

Office 365

PowerShell

Job description

Overview

This bilingual opportunity is also available on MNP’s Postes avec expérience job board in French. Please submit one application only to be considered for this opportunity. Thank you. Inspirational, innovative and entrepreneurial - this is how we describe our empowered teams. Combine your passion with purpose and join a culture that is thriving in the face of change.

Responsibilities

• Provide deskside support to team members both locally and remotely across Canada
• Support the deployment, configuration and use of our core set of applications, including tax and accounting applications
• Provide technical support relating to desktop, laptop, printers, scanner configuration and mobile devices
• Implement and maintain equipment standards, policies and support processes
• Install software and deploy hardware as required
• Perform data recovery operations
• Utilize ServiceNow ticketing and Knowledge Base systems
• Be able to work independently and as a member of a larger Technology team
• Deliver one on one and group training, both in person and remotely
• Flexibility to work overtime, as necessary
• Availability to work occasional shifts outside of standard hours or in an on-call rotation, as necessary
• Maintain flexibility to travel regionally

Skills And Experience

• Technologically savvy with a strong ability to learn applications and systems quickly
• Relevant IT experience is considered an asset
• Customer service experience
• An understanding of the following is considered an asset:
  • Active Directory
  • Networking concepts
  • Installing and troubleshooting print devices
  • Imaging hardware
  • Backup systems
  • AV Equipment
  • PowerShell
• Knowledge of the following Microsoft based Operating Systems and software is considered an asset:
  • Windows 10
  • Office 365
  • Teams
  • OneDrive
• A basic understanding of telephony systems and concepts
• This role will be performed primarily in French so fluency in French (oral and written) is a requirement
• Familiarity supporting key applications such as TaxCycle, CaseWare and other consumer accounting packages would be considered an asset
• Experience in asset management and planning preferred
• Experience working with the business to assess business needs would be beneficial

MyRewards@MNP

With a focus on high-potential earnings, MNP is proud to offer customized rewards that support our unique culture and a balanced lifestyle to thrive at work and outside of the office. You will be rewarded with generous base pay, vacation time, 4 paid personal days, a group pension plan with 4% matching, voluntary savings products, bonus programs, flexible benefits, mental health resources, exclusive access to perks and discounts, professional development assistance, MNP University, a flexible ‘Dress For Your Day’ environment, firm sponsored social events and more!

Diversity@MNP

We embrace diversity as a core value and celebrate our differences. We believe each team member contributes unique gifts and amplifying their potential makes our business stronger. We encourage people with disabilities to apply!