IT Coordinator

ENGINEERINGUK; Vancouver; On-site; CAD 50,000 - 60,000; Full time

Job summary

A leading Canadian firm is seeking an IT Coordinator to support and maintain technology operations. This role involves providing deskside support, managing applications, and ensuring efficient IT operations. Join a diverse team that values innovation and customer service.

Benefits

Competitive pay

Vacation

Group pension plan with 4% matching

Bonuses

Mental health resources

Professional development

Qualifications

• Experience supporting applications like TaxCycle and CaseWare.
• Strong ability to learn applications and systems quickly.

Responsibilities

• Provide deskside support to team members across Canada.
• Support deployment and configuration of core applications.
• Deliver training both in person and remotely.

Skills

Customer service

Technologically savvy

Tools

Active Directory

Microsoft Office 365

PowerShell

TaxCycle

CaseWare

Job description

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Inspirational, innovative, and entrepreneurial — this is how we describe our empowered teams. Combine your passion with purpose and join a culture that thrives in the face of change.

Make an impact with our Technology - Support Services team as an IT Coordinator. This diverse team of tech-savvy problem solvers embraces digital transformation and the possibilities technology brings to the future of our industry. As a trusted advisor, you’ll support, utilize, and maintain MNP’s technology to ensure smooth IT operations, enabling team members to work efficiently and effectively.

MNP is proudly Canadian. Providing business strategies and solutions, we are a leading national accounting, tax, and business advisory firm in Canada. Entrepreneurial to our core, our talented team members transcend obstacles into opportunities and are successfully transforming mid-market business practices.

Responsibilities

• Provide deskside support to team members both locally and remotely across Canada
• Support the deployment, configuration, and use of our core set of applications, including tax and accounting applications
• Provide technical support related to desktop, laptop, printers, scanner configuration, and mobile devices
• Implement and maintain equipment standards, policies, and support processes
• Install software and deploy hardware as required
• Perform data recovery operations
• Utilize ServiceNow ticketing and Knowledge Base systems
• Work independently and as part of a larger Technology team
• Deliver one-on-one and group training, both in person and remotely
• Flexibility to work overtime and occasional shifts outside of standard hours or in an on-call rotation, as necessary
• Maintain flexibility to travel regionally

Skills and Experience

• Technologically savvy with a strong ability to learn applications and systems quickly
• Relevant IT experience is an asset
• Customer service experience
• Understanding of Active Directory, Networking concepts, print device troubleshooting, imaging hardware, backup systems, AV equipment, PowerShell, and Microsoft operating systems and software such as Windows 10, Office 365, Teams, and OneDrive
• Basic understanding of telephony systems and concepts
• Experience supporting applications like TaxCycle, CaseWare, and other accounting packages is an asset
• Experience in asset management and planning is preferred
• Experience working with business needs assessment is beneficial

MyRewards@MNP

We offer customized rewards supporting our culture and work-life balance, including competitive pay, vacation, personal days, a group pension plan with 4% matching, savings products, bonuses, benefits, mental health resources, discounts, professional development, MNP University, a flexible dress code, social events, and more. The salary range is $50,000 - $60,000.

Diversity@MNP

We embrace diversity as a core value, celebrating our differences. We believe each team member contributes unique gifts, and amplifying their potential makes our business stronger. We encourage people with disabilities to apply!

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