IT Client Services Technician - ITS - TPT

Faculty of Applied Sciences & Technology at Humber Polytechnic; Toronto; On-site; CAD 60,000 - 80,000; Part time

Job summary

A leading educational institution is seeking an IT Client Services Technician for a part-time role. You will provide technical support to students, staff, and visitors, addressing hardware and software issues on various platforms. Ideal candidates have a degree in IT and strong communication skills. Work location is North Campus, with flexible hours. We welcome diverse applicants and offer a collaborative work environment.

Benefits

Opportunities for professional development

Diverse working environment

Access to modern tools and technology

Equity, Diversity, and Inclusion initiatives

Qualifications

• Minimum of three years of related technical support experience.
• Solid working knowledge of Microsoft 365 applications.
• Experience with Windows, Mac OS, iOS and Android devices.

Responsibilities

• Responding to technical inquiries.
• Resolving hardware and software issues.
• Maintaining and deploying equipment.

Skills

Technical support

Customer service

Problem solving

Communication skills

Education

Diploma or Degree in Computer Science or IT

ITIL Foundations certification

HDI Desktop Support Technician certification

Tools

Microsoft 365

BMC Remedy / Helix

Jira

Monday.com

MS Teams

Job description

Overview

IT Client Services Technician - ITS - TPT (34207)

Join to apply for the IT Client Services Technician - ITS - TPT role at Humber Polytechnic's Faculty of Applied Sciences & Technology. This role is a Temporary Part-Time Support position with 24 hours per week at North Campus, Lakeshore Campus (Onsite).

Job Details

• Position Title : IT Client Services Technician
• Status : Temporary Part-Time Support
• Hours : 24 hours per week
• Faculty / Department : Information Technology Services / IT Client Services
• Campus / Location : North Campus, Lakeshore Campus (Onsite)
• Salary : EPEW PT Support Grid Band 9 (Start $35.91 – Max $41.62)

About The Information Technology Services At Humber

At Humber Polytechnic, Information Technology Services provide leadership for the continuous development of a secure, flexible, and dependable IT environment that is built on a foundation of transparency, collaboration, client focus, and respect. Together we transform Client ideas into results, leverage technology to enable student engagement and success, support students and employees in the journey of discovery, deliver integrated technology solutions to improve collaboration and communication across the Humber community and improve business processes and enable better decision making through improved outcome measurement. Information Technology Services is always striving to enhance the IT experience for students, staff, and visitors.

About The IT Client Services Technician Role

Reporting to the Manager, Help and Support, the IT Client Services Technician supports the delivery of various technical services to Humber’s students, employees, suppliers, and guests.

Key Responsibilities

• Responding to technical inquiries.
• Resolving hardware and software issues.
• Advising and coaching clients on technology use.
• Maintaining and deploying equipment.
• Supporting classrooms, labs, and meeting spaces.
• Troubleshooting network and connectivity issues.
• Assisting with high-impact service requests.
• Supporting evolving technologies through testing and research.

Qualifications

About You : Education

• Diploma or Degree in Computer Science or Information Technology related studies or equivalent relevant experience.
• ITIL Foundations certification from a recognized authority
• HDI Desktop Support Technician certification or relevant training and / or experience

Experience / Skills

• Minimum of three years of related work experience providing technical support in a busy high-volume environment to Clients with diverse backgrounds, preferably in an academic environment
• Solid working knowledge of Microsoft 365 applications
• Experience providing software and hardware technical support on MS Windows, Mac OS, iOS and Android devices
• Experience with BMC Remedy / Helix, Jira, Monday.com and MS Teams is a strong asset
• Fundamental understanding of the Information Technology industry and technology solutions including hardware, software, licensing, and services
• Proven superior customer service and communication skills
• Ability to provide clear verbal and written direction to various technical personnel and teams
• Must demonstrate problem solving, creative thinking and analytical skills
• Must be detail oriented, organized, and able to multitask
• Work well under pressure

What’s in it for you?

• An opportunity to be a part of building Humber's future.
• Be part of a diverse, hard-working, and supportive team.
• Tools and technology that will allow you to succeed at your job.
• Amazing perks!

We thank you for your interest in working with Humber Polytechnic. Only applicants selected for an interview will be contacted.

Equity, Diversity, and Inclusion

Humber Polytechnic is committed to a workforce that reflects the diversity of our students and our city. We actively seek Indigenous Peoples and individuals from equity-deserving groups with demonstrated skills and knowledge to deal with all aspects of equity, diversity and inclusion in a post-secondary environment. Humber supports employment equity. Racialized workers, women, Indigenous workers, LGBTQ2S+ workers and workers with disabilities are encouraged to apply. For the purpose of statistical data collection, applicants are strongly encouraged to voluntarily self-identify. Humber’s diverse workplace also supports Francophone workers and young workers.

Accommodation

Humber Polytechnic is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Our Talent Acquisition team will work with applicants requesting accommodations at any stage of the hiring process. This document is available in alternate formats upon request.

Anti-Discrimination Statement

At Humber Polytechnic, all forms of discrimination and harassment are prohibited. All employees and applicants have the right to work in an environment that is free from discrimination and harassment. If you need assistance with concerns related to discrimination and harassment, please contact the Office of Human Rights and Harassment ([e-mail]).

Hours Per Week : 24 | Position Type : Temporary Part-Time Support | Location : North Campus, 205 Humber College Blvd., Etobicoke, ON M9W 5L7

Job Posting : 9 / 12 / 25

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